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How to fix Netflix app that doesn’t load properly, keeps crashing on Apple iPhone XS Max [Troubleshooting Guide]

One of the most popular video streaming services used on both Android and iOS devices, computers and other smart TVs. All you need is an active Netflix account and strong Internet connection for you to start watching your favorite movies and TV shows virtually on your device. But just like other services, Netflix can also give you some troubles and errors at times due to various factors including Internet connection errors and Netflix server downtimes.

To give you some inputs whenever you’ll encounter problems using Netflix on your new iPhone XS Max handset, I’ve mapped a few helpful workarounds you can try on. Feel free to refer to this walkthrough whenever you need some help fixing Netflix that’s not working properly or constantly crashing on your iPhone XS Max. These workarounds can also be applied when dealing with a Netflix error that says, “There is a problem connecting to Netflix. Please try again later (1011).”

For those who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common issues with this phone. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you still need our help, contact us anytime through our iPhone issues questionnaire.

How to troubleshoot iPhone XS Max with Netflix that doesn’t load properly

Before troubleshooting, check your Internet connection and make sure you have fast and stable Internet access. Otherwise, you will need to deal with network-connectivity issues first for Netflix to work properly as intended. If the internet is fine but Netflix is still not loading or constantly crashing on your iPhone XS Max, then try applying any of these subsequent workarounds to rule out software issues.

Don’t forget to test the app after performing each method to determine if the problem is fixed or not.

First solution: Check your phone’s date and time.

Netflix videos may not play if the date and time of your phone are not correct or different from the actual date and time of your current location or time zone. To make sure this isn’t the problem, check and manage date and time settings on your iPhone XS Max with these steps:

  1. Tap Settings from your Home screen.
  2. Select General.
  3. Tap Date & Time.
  4. Toggle the Set Automatically button to turn it on. This will prompt your phone to use automatic date and time settings based on your current time zone.

If the date and time are already set to automatic but they’re incorrect, manually adjust them by tapping on either the date or time field and then enter the correct date and time.

Second solution: Force close Netflix and other background apps.

The app might have been running in the background for long and eventually crashed. In that case, force closing the Netflix app will help get it back up and running smoothly again. Here’s how:

  1. From the Home screen, swipe your finger up and then pause.
  2. Swipe right or left to navigate through apps previews and find Netflix.
  3. Then swipe up on the Netflix preview to force the app to close. Do the same to the rest of the app previews.

After forcing Netflix and background apps to close, restart or soft reset your iPhone XS Max to clear its cache and refresh iOS. Here’s how:

  1. Press and hold the Side/Power button and either Volume buttons simultaneously for a few seconds.
  2. Release the buttons when the Slide to Power Off command appears.
  3. Drag the power off slider to the right.
  4. After 30 seconds, press and hold the Power/Side button again until the phone reboots.

Allow your device to finish rebooting and then reload Netflix to see if it’s already working properly as expected.

Third solution: Update Netflix app.

Installing the latest update for Netflix app can also be considered among the potential solutions if random bugs are destabilizing the app. To manually check for and update Netflix app on your iPhone XS Max, follow these steps:

  1. Tap App Store from the Home screen.
  2. Scroll down to and then tap the Updates tab to show the list of apps with pending updates.
  3. Tap the Update button next to the Netflix app. Doing so will install pending update for Netflix.
  4. If multiple app updates are available, tap the Update All button on the upper-right to update all apps simultaneously.

Wait until all apps are finished updating then reboot your iPhone to apply the new app changes and to refresh the phone memory as well.

Fourth solution: Reset Netflix app.

Resetting the app may also be necessary if previously downloaded files or videos are to blame. Doing so will remove any titles you’ve downloaded through Netflix app. It also resets the Netflix account set up your device and clears out cache and any other relevant data in the application.

  1. From the Home screen, tap on Settings.
  2. Select Netflix.
  3. Toggle the Reset button to ON.
  4. Return to the Home screen.

Launch Netflix app again from the Home screen and sign in to your Netflix account then use Netflix to see if the problem is gone.

Fifth solution: Reinstall or Offload Netflix on your iPhone XS Max.

To make sure that the problem isn’t due to a corrupted Netflix app on your iPhone, you can try reinstalling or offloading Netflix. Reinstalling the app is also a way of clearing all cached files and temporary app data including errant files that make the app corrupted. Before reinstalling the app, you’ll need to delete it first. Here’s how:

  1. From the Home screen, tap and hold on an app icon until the icons start jiggling.
  2. Tap the X on the Facebook app icon.
  3. Read the warning prompt, and then select Delete to confirm deletion of the app.
  4. Reboot your iPhone XS Max (soft reset) after deleting Netflix app.
  5. Then open the App Store.
  6. Search for and select Netflix app from the App Store search results.
  7. Tap the Cloud icon or Get button to download and reinstall the app on your iPhone.

Wait for the app to be installed completely then reboot your iPhone XS Max. Launch Netflix then sign into your Netflix account and try using it again.

To offload Netflix app on your iPhone XS Max, simply follow these steps:

  1. Tap on Settings from your Home screen.
  2. Select General.
  3. Tap iPhone Storage.
  4. Scroll down and find Netflix then tap on it.
  5. Select the option to Offload App. Doing so will delete the app but keep its documents and data.
  6. When the app is offloaded, tap the option to Reinstall App.

You will need to sign into Netflix again with your Netflix credentials. See if that fixes the problem.

Other options

  • Disconnect from your Wi-Fi network then reconnect. Should this be a network-related issue on your iPhone XS Max, disconnecting from the Wi-Fi network and reconnecting will likely fix it. There are many ways for you to do this. You can toggle Wi-Fi off and back on, turn Airplane Mode on and then off, or forget your Wi-Fi network then reconnect. If you have set up other Wi-Fi network, then you can switch to and use a different network then see if this solves the problem.
  • Disable or manage iPhone Restrictions. Removing restrictions from your iPhone XS Max can also be considered among other possible solutions. Like any other apps, Netflix may also not be able to carry out specific operations if not permitted by the phone. To check and disable restrictions for Netflix app, go to Settings-> Screen Time menu. Then tap on Content & Privacy Restrictions. Enter your Screen Time password when asked to continue. Then toggle the switch to turn off Content & Privacy Restrictions.

If none of that is able to fix the problem and Netflix is still not working or constantly crashing on your iPhone XS Max, contact Netflix Support to report the issue for further assistance and recommendations. Verify and ensure that your Netflix account is free from any issues and that you’re getting the right Netflix subscription.

Connect with us

If you need more help with the use of certain functions and features of the Apple iPhone XS Max smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone XS Max. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.

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