Third-party or downloaded apps are usually among the first to endure post-update symptoms in smartphones. This often occurs to apps that aren’t updated, hence they’re not yet set to adapt with the recent system changes. Fortunately, there are a few workarounds that can be regarded as remedies.
The methods highlighted below are specifically used to deal with app problems transpiring on the iPhone XS device, following the latest iOS update. Read on to find out what to do if your iPhone XS apps suddenly go rogue and constantly crash after updating iOS.
For owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our iPhone issues questionnaire.
How to troubleshoot iPhone XS that keeps on crashing
Before troubleshooting, try to determine what types of apps are showing the symptoms. If the problem is occurring only among online apps, then check your phone’s Internet connection and make sure it’s working stable. Otherwise, you will need to deal with network connectivity issues first, to get online apps back up and running smoothly again. If the Internet is working just fine and random apps are showing the symptoms, then you should consider performing these methods to rule out system errors and update bugs from the underlying causes.
First Solution: Soft reset/Force restart your iPhone XS.
It is highly recommended to restart your phone after installing a new update. Not only that this helps clears junk files from the internal memory, it also refreshes apps and services. This doesn’t affect any saved information from the phone memory, hence backing up wouldn’t be necessary. A system restart or reboot on an iPhone can be done in two ways — a soft reset and force restart. If your device is still responding properly, then you can carry out a soft reset with these steps:
- Press and hold the Side/Power button and either Volume buttons simultaneously for a few seconds.
- Release the buttons when the Slide to Power Off command appears.
- Drag the power off slider to the right.
- After 30 seconds, press and hold the Power button or Side button again until the phone reboots.
If the apps continue to act up after performing a soft reset, then try to force restart your iPhone XS. Doing so will clear out corrupted cache and junk files from the internal memory that might have triggered the apps to go rogue following the recent system changes.
- Press and quickly release the Volume Up button.
- Then press and quickly release the Volume Down button.
- Finally, press and hold the Side/Power button until the Apple logo appears.
A force restart is an alternative method to restart a frozen device. This works by forcibly closing rogue apps and services that might have caused the system to freeze and crash. Similar to a soft reset, this restart doesn’t result to permanent data loss as it won’t affect any saved files on the phone storage.
Second solution: Update apps on your iPhone XS.
If you haven’t set all your apps to auto-update, then there’s a tendency for them to misbehave after the system update. In that case, try to check for any pending app updates to install. Here’s how:
- Tap App Store from the Home screen.
- Scroll down to and then tap the Updates tab to show the list of apps with pending updates.
- Tap the Update button next to the name of the app to update apps individually.
- Tap the Update All button on the upper-right to update all apps simultaneously.
Wait until all your apps are finished updating and then restart your iPhone XS to apply the recent app changes and to refresh the internal memory.
Third solution: Reinstall rogue apps on your iPhone XS.
The app may persistently crash if it has been totally corrupted from the update. To fix corrupted applications, reinstalling them is often needed. But this also means deleting the errant apps first. If you wish to give it a try, then follow these steps to delete and reinstall apps on your iPhone XS:
- From the Home screen, tap and hold on an app icon until the icons start jiggling.
- Tap the X on the app icon you want to delete.
- Read the warning prompt, and then select Delete to confirm deletion of the app.
- Reboot your iPhone XS (soft reset) after deleting rogue apps.
- Then open the App Store.
- Search for and then select the app you want to redownload and install.
- Tap the Cloud icon or Get button to download and reinstall the individual app.
Test your device after reinstalling an application to determine if the problem is fixed or not. If an app keeps crashing after reinstalling it, then you may have to consider deleting the application permanently or report the issue to the app developer for a sure fix.
Fourth solution: Reset all settings on your iPhone XS.
Restoring the default options and settings on the phone may also fix the problem if it’s attributed to some messed up settings. Some updates may tend to override system settings automatically. While this won’t be a problem to many, this could become an issue to some iPhones with customized settings. So here’s what you can try doing next to rule this out:
- From the Home screen, tap on Settings.
- Tap General.
- Scroll down to and tap Reset.
- Select the option to Reset all settings.
- If prompted, enter your device passcode.
- Then tap the option to confirm all settings reset.
Your iPhone should restart by itself when the reset is finished and then the default settings are restored.
Fifth solution: Restore your iPhone XS in iTunes.
Performing a system reset and restore can be considered among the last options if the problem continues after applying the previous workarounds. The error could be more complex that could not be eliminated unless everything in the system is erased. The following steps will walk you through resetting and restoring defaults settings on your iPhone XS using iTunes on a computer:
- Open iTunes on a computer.
- Connect your iPhone XS to your computer using the supplied USB cable or Lightning cable.
- If prompted on your iPhone to Trust This Computer or to enter the device passcode, follow the onscreen instructions to continue.
- Select your iPhone XS when it shows up in iTunes.
- Navigate to the Summary section on the left panel and then click the Restore [iPhone] button.
- If prompted, read and review the information to confirm iOS restore. iTunes will then instigate the system reset and then download the latest software version for your iPhone.
If the standard iOS restore in iTunes doesn’t help either, then try restoring your iPhone XS in recovery mode instead.
- Connect your iPhone XS to your computer using the Apple-supplied USB/Lightning cable.
- While it’s connected, press and quickly release the Volume Up button.
- Then quick press and release the Volume Down button.
- Next, press and hold the Side/Power button and continue to hold as it restarts. Don’t release the Side/Power button when the Apple logo appears as you need to put the device in a recovery state.
- Release the Side/Power button when you see the Connect to iTunes logo on the screen.
- On your computer, navigate to iTunes then you should see a message saying that your connected iOS device is in recovery mode and prompts options to update or restore.
- Select the Restore option to wipe everything from the phone system and then restore iOS through iTunes.
Don’t disconnect your iPhone from the computer unless the entire restore process is complete. A recovery mode restore usually takes 15 minutes (utmost) to complete, just wait until it’s all finished.
Seek more help
You’re probably dealing with a more complicated post-update error that can only be remedied by a fix patch. In that case, report the problem to your carrier or escalate the problem to Apple Support so they’ll be aware of it and tagged in it among other priority issues to address in the next iOS patch.
I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post to your friends or people who may also have similar problems. Thanks for reading!
- How to troubleshoot iPhone XS that keeps on crashing