When an iPhone gets stuck on the Apple logo, it denotes that something is halting the boot-up sequence and prevents the device from accessing the Home screen. Oftentimes, this symptom occurs due to some corrupted system data, rogue apps, update bugs and malwares embedded in downloaded apps and files. In worst cases, the phone gets stuck on the same screen due to hardware damage.
Considering that the underlying cause is attributed to the software and hardware, it can happen to both early and new iPhones. Before rushing to a service center, you can try ruling out software issues by performing some workarounds. Highlighted below are applicable methods and potential solutions you can use as reference. Read on and learn what to do whenever you’re iPhone XS gets stuck on the Apple logo.
But before anything else, if you have another issue with your phone, drop by our troubleshooting page as we have already addressed hundreds of issues reported by the owners. Odds are that there are already existing solutions on our website or at least, there are similar problems we already fixed. So, try to find ones that are similar or related to your problem. If you need further assistance, however, feel free to contact us by filling up our iPhone issues questionnaire.
First solution: Force restart.
This method is generally used to restart a frozen iPhone. As the name implies, it forces the system to shut down and restart. Any background apps that have gone rogue as well as corrupted services will be cleared out in the process. Similar to a soft reset, performing a force restart does not affect any information stored on the memory and therefore won’t cause permanent data loss. Here’s how it’s done:
- Press and quickly release the Volume Up button.
- Then press and quickly release the Volume Down button.
- Finally, press and hold the Side/Power button until the Apple logo appears.
Minor system errors that might have caused the phone to get stuck on the Apple logo are usually resolved by this method. So try it and see if it works.
Second solution: Restore iPhone in recovery mode through iTunes.
Performing a recovery mode restore puts your device in a recovery state for software repair and restore. It’s a recommended procedure to carry out whenever a factory reset or standard iOS restore failed to fix major system issues. To get this done, you will need to use a compatible computer that has the latest version of iTunes software installed. Then follow these steps to get started with the recovery mode restore:
- Connect your iPhone XS to your computer using the Apple-supplied USB/Lightning cable.
- While it’s connected, press and quickly release the Volume Up button.
- Then quick press and release the Volume Down button.
- Next, press and hold the Side/Power button and continue to hold as it restarts. Don’t release the Side/Power button when the Apple logo appears as you need to put the device in a recovery state.
- Release the Side/Power button when you see the Connect to iTunes logo on the screen.
- On your computer, navigate to iTunes then you should see a message saying that your connected iOS device is in recovery mode and prompts options to update or restore.
- Select the Restore option to wipe everything from the phone system and then restore iOS through iTunes.
Wait for the entire system restore process to finish before disconnecting your iPhone from the computer.
Third solution: Restore iPhone in DFU mode through iTunes.
DFU or Device Firmware Update mode restore is the deepest type of system restore done on an iPhone. It’s usually the last-ditch solution that’s used to deal with complex errors on the iPhone system that could not be rectified by a master reset or recovery mode restore. This is usually needed to fix a corrupted iOS. And here’s how it’s done:
- Connect your iPhone XS to the computer using the Apple-supplied Lightning cable or USB cable.
- While your device is connected, quickly press and release the Volume Up button, then quickly press and release the Volume Down button.
- Then press and hold the Side/Power button until the screen becomes black.
- As soon as your iPhone screen turns black, press and hold the Volume Down button while continuing to hold the Side/Power button.
- After 5 seconds, let go of the Side/Power button but keep holding down the Volume Down button until your iPhone shows up in iTunes.
- Release the Volume Down button as soon as it appears in iTunes. Your device should now enter DFU mode.
- Then you can start restoring your iPhone in iTunes. Simply follow the command prompts to complete the system restore.
- When the system restore is done, force restart your iPhone XS to exit DFU mode.
If you’ve managed to get your iPhone XS back up and running after performing any of the above solutions, then you may apply the following workarounds to prevent your device from acting up again.
Fourth solution: Update apps.
Rogue apps can also hinder the phone from carrying out its normal boot-up routine and eventually gets stuck on the Apple logo. Apps that are usually going rogue are those that aren’t updated. Thus, keeping your iPhone apps up-to-date is likewise recommended. To check for pending app updates to download and install on your iPhone XS, simply follow these steps:
- Tap App Store from the Home screen.
- Scroll down to and then tap the Updates tab to show the list of apps with pending updates.
- Tap the Update button next to the name of the app to update apps individually.
- Tap the Update All button on the upper-right to update all apps simultaneously.
Fifth solution: Install new iOS update.
New updates to iOS usually offer fix patches to get rid of existing system problems and errors inflicted by random bugs. Thus, it can potentially solve the problem if system bugs and malwares are the trigger.
- To check for new iOS update, go to your iPhone XS Settings-> General-> Software Update menu. An update notification will show up if a new iOS version is available.
- Read the update details then select the option to Download and Install new update when ready.
- Follow the rest of the onscreen instructions to finish installing new update.
Sixth solution: Reset all settings.
This will erase all customized settings and then restores the default options and original configuration on the phone. Any error caused by incorrect customization will therefore be cleared out in the process. This reset does not affect any saved information on the phone, hence backing up files won’t be necessary. Here’s how it’s done:
- From the Home screen, tap on Settings.
- Tap General.
- Scroll down to and tap Reset.
- Select the option to Reset all settings.
- If prompted, enter your device passcode.
- Then tap the option to confirm all settings reset.
Wait for the phone to reboot and then start enabling the features you need to use such as Wi-Fi, Bluetooth, Cellular Data, and the like.
Resorting to third-party iOS recovery and repair software can also be considered among the very last option if nothing else works. These tools are usually designed to work like iTunes does in restoring and repairing iOS but with some distinct features to try on. Should you wish to try your luck in these tools, then go ahead and download the most credible software on your computer and then use it to save your iPhone.
If none of the above solutions worked and your iPhone XS remains stuck on the Apple logo, take it to the nearest Apple-authorized service center for proper hardware assessment. The phone may have obtained any sort of physical or liquid damage that needs some minor fixing.
For other options and official suggestions, you can also call your carrier or Apple Support and let them know about what really happened and how your iPhone XS ended up being stuck on the Apple screen.
Connect with us
If you need more help with the use of certain functions and features of the Apple iPhone XS smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone XS. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.