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What to do if your Apple iPhone XS iMessage is not working [Troubleshooting Guide]

With iMessage, you can send and receive messages that surpass the traditional character-limited text messages and data-limited MMS messages. For as long as you’re sending iMessage to someone with iOS device, everything should be working great. Another requisite to use iMessage is data connection either through Wi-Fi or cellular data.

That being said, Wi-Fi or cellular data must be enabled on your iOS device beforehand. A simple indication that iMessages are successfully sent is a blue bubble on the message and green bubble if iMessage isn’t working properly on your iPhone. iMessage is an Apple-patented service thus many people are expecting it to be more stable than any other messaging features out there.

But despite having a highly credible service creator, iMessage still succumbs into some random issues. In fact, many iPhone owners have had encountered various types of problems when using iMessage on their respective devices. Some have it that the iMessages appeared to be broken or out of order while others have it that iMessage isn’t working at all. There are many factors that can trigger these issues to occur when using iMessage on an iPhone. Even Apple’s newest iPhone flagship device, the iPhone XS isn’t free from such flaws. And in case you run into this issue on your new iPhone XS, I’ve outlined some recommended workarounds and potential solutions for you to try on. Keep reading for more details.

For owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our iPhone issues questionnaire.

How to troubleshoot iPhone XS with iMessage that’s not working?

If you cannot send or receive iMessage to/from a specific contact, then the problem is most likely not on your end. Be sure to send a test message after performing each of the following workarounds to determine if the problem is fixed and iMessage is already working as intended. Otherwise, continue to troubleshoot your iPhone XS.

First solution: Sign out of your iMessage account then sign in again.

Try ruling out invalid logins or invalid account credentials from the possible causes by signing out of iMessage and signing back in.

  • To do so, navigate to Settings-> Messages-> Send & Receive section, then tap on Apple ID: [your Apple ID]. Select the option to Sign Out.

After successfully signing out, restart your iPhone XS, then sign back in to iMessage by entering the correct Apple ID and password. Once signed in, try sending an iMessage to any of your contacts or to your own iMessage number and see if it’s already working.

Second solution: Turn off iMessage on your iPhone XS then turn it on again.

Restarting iMessage service on your iPhone can also help clear out minor system errors that may have caused iMessage to stop working. Here’s what you should do then:

  1. Tap Settings from the Home screen.
  2. Tap iMessage.
  3. Turn off iMessage.
  4. Restart your iPhone XS.
  5. Go back to Settings-> iMessage menu.
  6. Then turn iMessage back on.

Create a test message to send as iMessage to any of your contacts. If you can send the message and your recipient is able to receive it on their end, then that means the problem is solved and iMessage is already back up and working properly on your iPhone XS. You then can stop troubleshooting at this point. Otherwise, try some other applicable solutions.

Third solution: Check and refresh your Internet connection.

If you’re prompted with an error message saying that iMessage was not delivered, try to check your Internet connection. If you’re relying on Wi-Fi internet for iMessage, verify that Wi-Fi is enabled and your phone can browse through online sites. If you’re relying on cellular data for iMessage, then better check and ensure that cellular data is enabled on your iPhone XS.

  1. To check if Wi-Fi is enabled, go to Settings-> Wi-Fi menu, then make sure the Wi-Fi switch is turned on. If not, then tap to turn Wi-Fi on.
  2. To check if Cellular Data is enabled, go to Settings-> Cellular-> Cellular Data and make sure the switch is turned on.
  3. To refresh your network connections, simply turn Airplane mode on and off for a few seconds. You can access and configure Airplane mode through Settings-> Airplane Mode menu then tap the switch to turn the feature on and off. Alternatively, you can launch the Control Center and then tap the Airplane Mode icon to turn the feature on and off.

Enabling Airplane Mode automatically disables wireless connections on your phone and disabling Airplane Mode enables them on again. So it’s like a quick restart on the wireless features of your iPhone. Surprisingly, this workaround effectively resolves random network issues on the phone.

Fourth solution: Check for and install new iOS updates.

Software updates usually contain fix patches to clear out existing device issues caused by random bugs and malware. This could be a potential solution if the software bugs are the main triggers. If your iPhone is connected to the Internet either through Wi-Fi or cellular data, then you can check for and download the latest iOS version available. Here’s how to manually check for OTA (over-the-air) iOS update on your iPhone XS:

  1. Go to Settings.
  2. Tap General.
  3. Select Software update.

A notification will show up if an update is available. Before updating, back up all important files you saved for safekeeping. Then follow the onscreen instructions to download and install new software update for your iPhone.

If you don’t see an update notification, it means that your device software is up-to-date.

Fifth solution: Reset network settings on your iPhone XS.

Performing a network settings can help clear out invalid network configuration from the phone. This can be the key to fixing the problem if it has something to do with incorrect network settings, thus also worth a try.

  • To reset network settings on your iPhone XS, go to Settings-> General-> Reset menu, then select the option to Reset network settings. If prompted, enter your device passcode to continue and then tap Reset network settings again to confirm.

Your iPhone should restart by itself when the reset is finished. After it boots up, it will load the default or original network configurations on the phone. This means you need to enable Wi-Fi or cellular data network to use iMessage and other network services on your iPhone XS.

Other options

Make sure that the date and time settings on your iPhone XS are correct. Other people who have troubles using iMessage later found out that incorrect date and time settings are to blame.

  • To check and adjust date and time settings on your iPhone XS, go to Settings-> General-> Date & Time menu.

If the Set Automatically slider is turned on, try to turn it off to manually configure date and time settings on your device. Then tap the current Time Zone and select your Time Zone. Tap the Date or Time and scroll up or down to select the correct date and time.

Still couldn’t get iMessage to work on your iPhone XS?

Don’t hesitate to escalate the problem to Apple Support if none of the previous troubleshooting methods is able to fix the problem and that iMessage is still not working on your iPhone XS. Doing so will let the Apple technician’s look further into the issue and figure out a solution.

Connect with us

If you need more help with the use of certain functions and features of the Apple iPhone XS smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone XS. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.

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