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What to do if you have a water damaged iPhone SE

Hello iPhone fans! Our latest troubleshooting article of the day covers some issues for the #iPhoneSE. We hope you’ll find this post helpful.

Before we proceed let us remind you that you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem #1: How to fix a water damaged iPhone SE

My iphone SE accidentally fell into a glass of water last wednesday.  as soon as I found it, I took it out and tried to see if it worked. Initially it did, but soon the screen started blinking.  Within minutes, i put it in rice and went to work. While at work, I collected silica packets and moved the phone to a bag with them. After about 30 hours, I tried turning on the phone and initially it worked, only to have the screen go black after a short time. I took it to a repair shop, they dried the insides out, replaced the screen, but couldn’t get the touch screen to work, and so didn’t charge me for the repair.  When i got the phone back, I did a hard reboot (holding the power and home button for 10 seconds) and the touch worked. Since then, (i got the phone back about 24hrs ago), it only sometimes responds to touch. Sometimes the solution seems to be hard reboot, sometimes touch starts working when i connect it to power. Oh, and when i hit the home screen while the touch isn’t working, it buzzes as if i had entered the passcode wrong, if that means anything. I noticed this morning that, when i received a text message from a contact, the number came up instead of the name.  I took out and re-inserted the SIM card and that seemed to bring the phone back to working condition for a while, now it’s back to not working. I’m sure the touch screen and the SIM card issues are both related to water damage, but what i’d really like to know is how to definitively get the touch function working again.

Solution: Unlike iPhone 8 and iPhone X, the iPhone SE does not enjoy IP67 rating so even just a tiny amount of water or moisture in the motherboard can lead to problems. Smartphone motherboards can become shorted and that can bring serious pain. Shorting can occur during or after water exposure and unfortunately, the effects are often irreversible. This is usually the reason why drying a wet device hardware hardly ever works.  We believe this is what happens to your device. A good technician should be able to know if there’s a short in the logic board. We suggest that you let another professional check the device for a second opinion. We’re not optimistic about your case but there’s no way for us to know what the real issue is. You need to let a technician physically check the phone to know what components are affected. If our suspicion is correct about the device having a more than just a screen issue, you should consider getting a new device instead. Motherboard replacement is now impractical for a relatively old iPhone SE at this time.

Problem #2: iPhone SE stuck in Apple logo screen, won’t charge

My daughter has an iPhone SE that has 128 gigs. About 3 days ago it would only charge to 1% and would not go higher than that. We have cleaned contacts, used the original iPhone charger, tried to restart it and even put it into DFU mode and nothing works.

While trying to do a restore to factory settings it will go through almost all steps and then the phone goes black and the Apple logo comes on and then it starts flashing. We can’t seem to get past this issue. iTunes can read it at first when we connect it to our computer but after trying to restore it, that flashing Apple logo happens and iTunes can’t read it anymore. We’ve tried this several times with the same outcome.

Also when the restoring iPhone software comes on the computer screen the Apple logo comes on the phone with a line under it. It gets 75% through that line and itunes on the computer says your iPhone has been restored and is restarting please leave the phone connected. So when the phone tries to restart it just starts flashing the Apple logo again and nothing changes.. Help.

Solution: Unlike Android users, iPhone owners have way too limited troubleshooting options when their devices starts acting up. If iTunes can no longer recognize your device, there not much that you can do at this time. Given the fact that you’ve already tried the basic troubleshooting steps, we suggest that you contact Apple support at this time so they can give you directions. If we are not mistaken, your iPhone SE may be one of the millions of older iPhones that were intentionally slowed down by Apple. Such software intervention to manage older batteries does not always go well for many iPhones causing premature shutdowns or other power issues. If you’re lucky and your iPhone is still under warranty, you may be able to get it working again by having the battery replaced by Apple.

Problem #3: iPhone SE turns off by itself and won’t turn back on

Replace the screen on my iPhone. new screen came with the camera and microphone and all that jazz. I just had to replace the home button by using the old took my time in nature. all the screws were in the right place as I know. it matters what screw those where everything was hooked up properly and when I turn the phone back on it looks great. everything works the swipe The icons all work except it seems to power down by itself after every couple minutes and if you hit the standby. but it definitely powers down and then you got a wait for the little apple sign to come back up and turn the power back on.

I’ve searched online and can’t seem to find anybody that’s had this problem. I’ve opened it back up and disconnected everything and reconnected everything and the same thing happens. if you press the standby but it turns off and even if you don’t press the stand my butt and it randomly just powers down any help you could offer would be awesome thank you.

Solution: There’s a couple of possible causes that we can think of why your iPhone SE is acting this way. For one, the Power button may be defective. Try replacing it to see if it’s damaged. Make sure that it’s also properly touching the metal connector.

Secondly, there may be an issue with the battery. If Power button works normally, then the next logical step is to ensure that the battery does too. While at it, try to check if the battery still provides correct power output using a multimeter. There are many articles online that can guide you how to do this.

If the problem does not lie on the Power button or the battery, then it must have something to do with the motherboard. It may be shorted or there may be a bad component behind the trouble. Let a professional check it so you get a second opinion. Keep in mind that hardware diagnostics goes beyond checking for visible defects. If you have little or no knowledge about iPhone repair, let someone who does it for a living do it for you.

Problem #4: iPhone SE Visual Voicemail not working

My father’s iPhone SE is having problems with the Visual Voicemail feature. We can get to the Voicemail master list but once there, touching any of the individual voicemails results in the next page displaying options very similar to the contact page instead of the Play button for the voicemail being revealed. It is essentially a dead end. He is NOT hitting the information button (the letter i onside a circle). It has been happening this way for about 5 months now, and has happened at least 12 times in a row in the last 2 days as I’ve been trying to help him remedy it from afar (I’m in CA; he’s in WI).

Things I tried include a soft reset, updating the iOS to Version 12 (just yesterday), resetting his voicemail password, and activating his 3D Touch feature in the hope that the more efficient route to “View my Most Recent Voicemail” would solve it. None of these things had any affect. (This same issue existed before the iOS update that brought it to Version 12 when it was still 11.4.1).

Also, employing Siri will get us to the Voicemail master list page (“Siri, open up my Voicemail”), but once there it still refuses to open up any individual voicemail and therefore none of them can be played. How can we correct this? Thank you in advance for your reply.

Solution: Most voicemail issues are caused by incorrect network settings so the first troubleshooting step that we suggest is to clear the network settings. Here’s how:

  1. Tap Settings to open the app.
  2. Tap General.
  3. Tap Reset.
  4. Select the option to Reset Network Settings.
  5. If prompted, enter the device password.
  6. Confirm action.

Should resetting network settings won’t help at all, try to factory reset the device.

  1. Open Settings app.
  2. Tap General.
  3. Tap Reset.
  4. Tap Erase All Content and Settings.
  5. If prompted, enter your passcode.
  6. Tap Erase iPhone.

Should the issue persist, you should contact your network operator so they can check if the bug is coming from their end.

 


Engage with us

If you happen to have a problem with your own iPhone, let us know about it and we will do our best to post them and their solutions  in our upcoming articles. You can use this link to contact us for assistance. We can’t guarantee an answer to every question but rest assured that we will exhaust everything on our end to help you.

Be as detailed as possible when describing your problem to help us diagnose your issue easily. If you can include error messages, popups, attempted troubleshooting steps, and circumstances leading to the problem, that would be very helpful.

If you happen to have a problem with your own iPhone, let us know about it and we will do our best to post them and their solutions  in our upcoming articles. You can use this link to contact us for assistance. We can’t guarantee an answer to every question but rest assured that we will exhaust everything on our end to help you.

Be as detailed as possible when describing your problem to help us diagnose your issue easily. If you can include error messages, popups, attempted troubleshooting steps, and circumstances leading to the problem, that would be very helpful.

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