Mobile data management is usually done through the use of computers from creating backups, to updating software, installing applications, and other relevant operations. And to get any of these done, you will need to connect your device to your computer usually through USB cable connection. The same notion applies when attempting to manage contents from your iPhone to a computer.
To establish connection, your iPhone must be connected to the computer through USB/Lightning cable. A dedicated software is also needed to act as the main platform to read, access, and manage your iPhone on the computer. And that’s what iTunes is for. However, there are some instances when the supposed-to-be simple syncing process becomes complicated or impossible as iTunes failed to recognize your iPhone. And this is the main issue that’s tackled in this post. The highlighted solutions below are specifically applied to address a similar problem on an iPhone X smartphone. Read on for more information.
Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our iPhone issues questionnaire.
How to troubleshoot your iPhone X that’s not recognized by iTunes?
To fix iTunes error 0xE, you need to troubleshoot both your iPhone and your computer system. Ruling software problems on the iPhone would still be of no use, if something in the computer system is preventing the syncing process. You also have to consider performing even just the basic troubleshooting procedures to clear out minor system issues on your computer as well.
Troubleshooting your iPhone X
As mentioned earlier, the root cause of the problem could either be on the phone or the computer system. To make sure that the problem isn’t with your iOS device, perform these workarounds beforehand.
First solution: Soft reset/restart your iPhone X.
To clear out errant background apps from the possible triggers, you can do a force restart on your iPhone X instead.
- Press and hold the Side button and either Volume button simultaneously for a few seconds.
- Release both buttons when the Slide to Power off command appears.
- Drag the Power off slider to the right to turn off the phone.
- After 30 seconds, press and hold the Side button again until the Apple logo appears then release.
Allow your iPhone to reboot completely and then retry plugging it back in to the computer’s USB port. If the error 0xE still shows up and your iPhone is still not recognized, try performing a force restart on your iPhone X instead. To force restart your iPhone X, simply refer to these steps:
- Press and quickly release the Volume Up button.
- Press and quickly release the Volume Down button.
- Finally, press and hold the Side button until the Apple logo appears.
A force restart basically works similar to a soft reset when it comes to clearing minor glitches. However, forcing your iPhone system to reboot can make a difference especially when it comes to clearing out of errant applications that are inflicting troubles to core iOS functions. Both methods though don’t affect your iPhone data.
Second solution: Reset all settings on your iPhone X.
To rule out invalid settings on the iPhone that may be preventing the iPhone from establishing connection with iTunes, try to reset all settings. Doing so will eliminate all customized settings and then restores the default values. This allows you to re-configure options and enable features accordingly. Here’s how it’s done:
- Tap Settings from the Home screen.
- Tap General.
- Scroll to and tap Reset.
- Select Reset All Settings option.
- If prompted, enter your device passcode to continue.
- Then tap the option to confirm system settings reset.
Your iPhone should reboot automatically when the reset is finished. Wait for it to finish booting up and then reattempt to connect to iTunes.
Troubleshooting your computer
If the error isn’t fixed by performing the prior methods, then most likely the problem is on the computer system. This therefore denotes the need to troubleshoot software problems that may have halted the computer from recognized your iPhone. Here are your options.
First solution: Reboot your computer.
Like smartphones, computer systems also need a restart to clear up some cache from its internal memory and to refresh OS functions. Rebooting a computer is also a simple yet very effective way of fixing minor system issues including erratic programs and corrupted applications affecting the entire system operations. If minor system errors are preventing your computer from recognizing your iPhone X, then rebooting the computer can potentially fix it.
- If your computer runs on a Windows OS, then the standard reboot is done through Start menu and then select the option to Shutdown or Restart.
- If it’s a Mac computer, just click on the Apple icon and then choose Restart option. Alternatively, you can just press and hold the Power button until the computer powers on and then press the Power button again to turn it back on. You can also use the Control key combinations like Control+Eject button or Control+Command+Power button.
Wait until your computer has fully rebooted and then try plugging your iPhone X back in to a working USB port on your computer. See if the error is gone already.
Second solution: Update drivers on your computer.
Drivers are needed to allow the computer to read specific devices, components, or external media. And this would be necessary if you’re attempting to connect your iPhone X to a Windows computer. Unlike Mac computers, Windows computers don’t have built-in drivers to read Apple devices and so they won’t be able to read your iPhone X even if it’s already plugged into the USB port. But not unless you’ve already download and installed or updated the required drivers for your device. So here’s what you should do then:
- If your iPhone is still plugged in, disconnect or unplug the USB port on your iPhone X from the computer.
- Unlock your iPhone X, navigate to the Home screen, and then reconnect it to your computer.
- If iTunes opens automatically, close it.
- Then right-click the Start button on your computer.
- Select Device Manager.
- Locate and expand the Portable Devices section. Just click the Arrow symbol before Portable Devices to view the menu options.
- Look for Apple iPhone then right-click on the device name.
- Select the option to Update driver.
- If prompted, select Search automatically for updated driver software.
- Wait until the software is completely installed, then navigate to Settings-> Update & Security-> Windows Update menu.
After updating drivers, reboot your computer to refresh the system then retry to connect your iPhone X.
Third solution: Disable or uninstall security software.
Security software may also interfere or prevent your iPhone from accessing the computer system especially when a security threat is perceive. This is very possible because the moment you plug in your iPhone to the computer via USB, the computer system will automatically read it among other external devices. The main task of security software is to protect the system from any possible security breaches, so if the software perceived a threat from your iOS device, access will likely be denied. As a result, iTunes may not be able to recognize your iOS device and prompts the 0xE error code.
To rule this out, you can disable any security software on your computer temporarily and re-enable it after you finished using iTunes to manage files on your iOS device.
Fourth solution: Update your computer system to the latest OS version available.
Another possible reason as to why you will get an error 0xE is system conflict. So it’s either the iTunes software in use still runs on an obsolete or unsupported version or your computer’s operating system itself isn’t updated. Having said that, verify and ensure that both iTunes and your computer OS are up-to-date. Otherwise, update them first then reattempt to sync your iPhone X.
For further assistance in performing more detailed and advanced solutions, you may contact Microsoft Support (if you’re using Windows) or Apple Support (if you’re on Mac). They would be able to walk you through a step-by-step process in configuring your computer in a way that promptly reads your iOS device the moment you plug it into the computer’s USB port.
Connect with us
If you need more help with the use of certain functions and features of the Apple iPhone X smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone X. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.