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How to fix an iPhone X with video call option that won’t work in Instagram

Welcome to another new troubleshooting article. Today’s post will answer four iPhone X issues reported during the last few days. We hope you’ll find this article helpful.

Before we proceed let us remind you that you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem #1: How to fix iPhone X wifi issue: wifi connection is weak

I AM FRUSTRATED WITH THE CONNECTIVITY TO WIFI IN CERTAIN LOCATIONS. AT HOME I HAVE BT BROADBAND WHICH MY WIFE, WHO HAS A SAMSUNG GALAXY, HAS NO ISSUE WITH WHATSOEVER. HOWEVER, MY PHONE WILL SOMETIMES CONNECT AND OTHER TIMES NOT. I DON’T LIVE IN AN AREA WITH GOOD DATA RECEPTION SO IF NO WIFI, NO INTERNET.

ALSO, MY LOCAL PUB HAS GOOD WIFI CONNECTION FOR OTHER PHONES BUT NOT FOR MY DEVICE. IT IS ALSO HIT AND MISS WITH CONNECTION. IN A LOT OF OTHER PLACES I HAVE NO PROBLEMS SO IT IS FRUSTRATING WHEN CONNECTION IS NOT MADE.

AS YOU WILL APPRECIATE I PAID A LOT OF MONEY FOR THIS PHONE ONLY FOR IT TO UNDER-PERFORM AGAINST CHEAPER MODELS. I HAVE TRIED ALL OTHER TROUBLE SHOOTING OPTIONS APART FROM A COMPLETE FACTORY RESET. I CAN SEE FROM THE PHONE IN THE MOBILE DATA SECTION THAT THE LAST RESET WAS 24 SEP 2013. I BACKED UP THE PHONE TO ICLOUD LAST WEEK. WHAT WILL I LOSE BY DOING THIS?

Solution: Although phones are mass produced and has to pass to quality check before leaving the factory, a few may still come out as defective. Some devices may also encounter isolated bugs for different reasons. Frankly, we have no idea why your expensive iPhone X has this problem. It can be caused inefficient modem firmware, bad hardware, or something in one of your apps, or even an unknown iOS bug.

And as an end user, there’s only so much that you can do to troubleshoot this issue. We suggest that you do all the basic software troubleshooting including a factory reset. If you have recently created a backup before noticing this problem, you can also restore.using that backup to see if it helps.

Sometimes, a simple update installation can fix network errors or bugs. If there are available updates for apps or system, be sure to install them as part of your troubleshooting.

If all these steps won’t improve your phone’s wifi performance, consider getting a replacement phone from Apple or from your carrier (if phone is part of contract).

Problem #2: iPhone X won’t charge or turn on

Hello. My phone was on charge while i was using it and someone came and plugged in their phone into the surge protector and my phone shut out. now it’s unresponsive, wont turn on — NOTHING. i don’t have a home button to force restart it and when i connect it to the computer i still gets nothing.

Solution: Try to charge your iPhone X using another set of charging cable and adapter. If you’re still charging on the same power surge protector, move to another outlet in your house. If both of these suggestions won’t charge or turn on the phone, there must be a problem with the hardware. Bring the device to an Apple Service Center so the hardware can be examined by a trained technician.

Problem #3: How to fix an iPhone X with video call option that won’t work in Instagram

Hi. i’m using Iphone X and i’m facing issue with my Instagram. my video call option is not working in my Instagram. i have update my Instagram to the latest Version and i tried reinstalling it couple of times but still it does not work and really upset and worried about this. I have many friends in Instagram i’m worried that i cant able to chat with them Through video i have just gone through few videos in you tube but i cant able to fix it . kindly suggest or advise me to solve my issue and help me 🙁 🙁

Solution: When it comes to app-specific issues like the one you’re experiencing, the most effective troubleshooting step is to reinstall the app in question. If the issue remains after doing that, make sure that the app is allowed to use the camera and microphone. If both of these essential functions are not permitted to be used by Instagram, video call won’t work.

To check:

  1. Open Settings app.
  2. Find Instagram and tap it.
  3. Enable access for Microphone and Camera.

If Instagram has been allowed to use microphone and camera all along, then there must be other factors that cause the problem. Contact the app developer and report the bug.

Problem #4: How to fix a broken iPhone X screen after accidental drop

My iphone X was knocked out of my hand, and landed face down on a hard floor. The screen is now blinking off and on with the WHITE screen showing the apple logo…it’ll stay on for about 10 seconds, and go off and show a black screen for about 3 seconds. Then the whole things repeats. I’ve tried the Wake/Sleep button, and DOWN VOLUME buttons held simultaneously, and the Wake/Sleep button with the HOME button…nothing is working. What else should I do?

Solution: This is a clear hardware issue. If you are hoping for some software solution that can fix the screen or your device, you are mistaken. If you want to know the extent of the damage and if repair can bring the phone back to its normal operation, you must submit your iPhone X for a hardware inspection. The least that can happen in this situation is screen replacement so be sure to prepare to invest in repair or screen replacement for this one.

 


Engage with us

If you happen to have a problem with your own iPhone, let us know about it and we will do our best to post them and their solutions  in our upcoming articles. You can use this link to contact us for assistance. We can’t guarantee an answer to every question but rest assured that we will exhaust everything on our end to help you.

Be as detailed as possible when describing your problem to help us diagnose your issue easily. If you can include error messages, popups, attempted troubleshooting steps, and circumstances leading to the problem, that would be very helpful.

If you happen to have a problem with your own iPhone, let us know about it and we will do our best to post them and their solutions  in our upcoming articles. You can use this link to contact us for assistance. We can’t guarantee an answer to every question but rest assured that we will exhaust everything on our end to help you.

Be as detailed as possible when describing your problem to help us diagnose your issue easily. If you can include error messages, popups, attempted troubleshooting steps, and circumstances leading to the problem, that would be very helpful.

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