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How to fix an iPhone X that is not responding or gets stuck after installing iOS 11.4.1 update [Troubleshooting Guide]

When a smartphone often gets stuck or freezes, it may be due to fatal system errors or worst, hardware damage. But for a new robust iPhone to give into such problem after an iOS update installation, that’s most likely associated to complex software errors. This usually happens to a device when the update installation was interrupted or not completed.

When this happens, the device system may become corrupted and thereby results to a system malfunction. For minor system errors, performing some workarounds may be able to rectify the errors. Otherwise, system resets or iOS restore would be necessary.

Listed below are applicable procedures and potential solutions to a similar issue on the iPhone X following the iOS 11.4.1 update installation. Read on to find out how to troubleshoot and fix an iPhone X that is not responding or gets stuck after updating to the latest iOS version.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our iPhone issues questionnaire and hit submit.

First solution: Force restart.

A force restart works the same as a soft reset but carried out in a slightly different process, using hardware keys. It is a simulated battery removal procedure that’s carried out to restart a non-responsive or frozen smartphone. It forcibly quits background apps, dumps memory cache, and clears minor system bugs that may have prevented the device system from functioning properly. Unlike the previous iPhone variants, performing a force restart on the new iPhone 8, 8 Plus and iPhone X have changed. And it’s done this way:

  1. Press and quickly release the Volume Up button.
  2. Then press and quickly release the Volume Down button.
  3. Finally, press and hold the Power/Side button until the Apple logo appears.

Again, this process does not affect any data stored on the internal memory of your phone and therefore it does not result to data loss.

If you can get your iPhone to boot up again after performing a force restart, perform the next solution.

Second solution: Reset all settings.

The new iOS update might have overridden the current system settings on your iPhone automatically and that likely resulted to some settings conflict or inflicted complex errors to certain apps and services. If that’s the case, then errant apps might have caused your iPhone to stop working and get stuck. To clear this out, try to reset all settings on your iPhone X to restore the default system settings and then configure and enable necessary features accordingly. Here’s how it’s done:

  1. Tap Settings.
  2. Tap General.
  3. Scroll to and tap Reset.
  4. Select the option to Reset all settings. This will clear your current iPhone settings without affecting any data.
  5. If prompted, enter the correct passcode for your iPhone to continue.
  6. Then tap the option to confirm all settings reset.

Reboot your iPhone once the system settings reset is finished and then configure necessary features and options according to your previous preferences, when everything was working fine prior to the update installation.

Third solution: Reset/restore your iPhone to factory defaults in iTunes.

You can reset your iPhone X to its factory defaults using iTunes if the previous methods failed to offer a resolution. Wiping everything from your iPhone system may be necessary to get rid of any tough bugs and rectify major system errors from faulty update installation. If possible, try to back up all your important data to iTunes beforehand. Then follow these steps to factory reset your iPhone X in iTunes.

  1. Get your computer ready and then connect your iPhone X using the supplied USB cable or Lightning cable.
  2. Open iTunes on your computer then allow it to recognize your iPhone X.
  3. If prompted with the option to Trust This Computer, tap OK then follow the onscreen instructions to continue.
  4. Select your iPhone X when it shows up in iTunes.
  5. Navigate to the Summary section then click the Restore [device name] button.
  6. If prompted with the confirmation message, click the Restore button to confirm. Doing so will then trigger iTunes to erase your device and install the latest iOS software.

Follow the rest of the onscreen instructions to complete the system reset. After the reset, you can set up your iPhone as new.

Fourth solution: Restore your iPhone X recovery mode through iTunes.

For major software errors that could not be remedied by a factory reset, performing a recovery mode restore is the next recommended solution. This will wipe, restore and recover iOS through iTunes. In order to get started, you will need to use a computer with the latest version of iTunes software installed. Then connect your iPhone to the computer using the Lightning cable. Once connected, follow these steps to enter recovery mode and then carry out iOS restore in iTunes:

  1. Press and quickly release the Volume Up button.
  2. Then press and quickly release the Volume Down button.
  3. Finally, press and hold the Power/Side button until the Recovery Mode screen appears. Do not release the button when the Apple logo appears because you need to access recovery mode.
  4. Once you see the recovery mode screen or Connect to iTunes screen, wait for the Restore or Update prompt to show up. Then select the option to Restore.

Wait until your iPhone system is restored the follow the rest of the onscreen instructions.

Fifth solution: Restore your iPhone in DFU mode.

This would be the last-ditch solution you can try on if all else failed to fix your iPhone X. DFU or Device Firmware Update mode restore will put your device in a state where it’s still able to communicate with the computer through iTunes even without activating the bootloader or iOS. If you’re certain that your iPhone has no physical or liquid damage, then you can refer to the following steps and perform a DFU mode restore. Otherwise, let an Apple technician do it for you.

To get started, connect your iPhone to the computer via Lightning cable, and then continue with these steps:

  1. Press and quickly release the Volume Up button, then quickly press and release the Volume Down button. Finally, press and hold the Side/Power button until the screen goes black.
  2. As soon as the screen turns black, press and hold the Volume Down button while keep holding down the Side/Power button.
  3. After 5 seconds, release the Side/Power button but keep holding down the Volume Down button until your iPhone X shows up in iTunes.
  4. Release the Volume Down button as soon as your iPhone shows in iTunes.
  5. Follow the onscreen instructions to restore your iPhone X in DFU mode through  iTunes commands.

More complicated system issues are usually dealt with by performing a DFU mode restore, hence your iPhone X should be back up and working properly again for as long as the restore process was successfully completed.

Other options

If none of the above solutions helps and your iPhone X still end up being stuck or unresponsive, then you have no other choice but service. In that case, you can take it to the nearest Apple Genius bar in your place and have it examined by an Apple technician for any indications of hardware damage. If it’s still covered by warranty, then you can also avail for warranty either for service or new unit replacement. For other options and official recommendations, contact your carrier or Apple Support.

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