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How to fix an iPhone 8 that cannot connect to App Store [Troubleshooting Guide]

If you’re a type of user who cannot afford to miss installing or updating apps, then it will surely be a big deal if the App Store isn’t working. While it seldom occurs for the App Store to experience downtimes and errors, it’s not impossible. In fact, many iOS device owners have raised concerns about the App Store that isn’t working on their iPhones or iPads, especially after updating iOS to the latest available version. This issue continues to emerge even among new iPhone variants including the iPhone 8. In this post, I will demonstrate a few simple solutions for you to try on if you will have some trouble connecting to the App Store on your iPhone 8. Feel free to refer to these subsequent walkthroughs whenever you need more inputs on how to deal with this issue.

One of the main reasons why your iPhone cannot connect to the App Store is due to network connectivity errors. Your iPhone 8 is probably not connected to a Wi-Fi or cellular data network, so be sure to check on that first. Software problems may also prevent your device from establishing connection to the App Store or halt the App Store from loading or working properly. The same problem can occur if the App Store servers are down.

Before you troubleshoot software problems on your phone that might have caused conflict with App Store functions, check and ensure that your iPhone is connected to the Internet either through Wi-Fi or cellular data network. Also check your iPhone settings and make sure they are set to allow your device to connect to the App Store and install, update, or download apps. To check the current status of App Store services, visit the Apple Support status page then see if the App Store servers are up and running.

If your iPhone 8 still cannot connect to the App Store even when all the prerequisites are met, then it’s time to rule out software errors from the underlying causes.

First solution: Turn Wi-Fi off and on again.

To clear Internet connection errors from the possible causes, turning Wi-Fi off and on can help. This trick somehow refreshes wireless Internet connection on your iPhone, and thereby eliminates minor errors and glitches that might have caused conflicts to network-related apps and services, particularly the App Store. Here’s how it works:

  1. Tap to open Settings from the Home screen.
  2. Tap Wi-Fi.
  3. Tap the Wi-Fi switch to turn the feature off.
  4. After a few seconds, tap the switch again to turn Wi-Fi back on.

Wait until your iPhone connects to the Internet and then retry launching the App Store on your iPhone 8 and see if it’s already working as intended. If not, then try the next possible solution.

Second solution: Clear all background apps and then restart/soft reset your iPhone 8.

Background apps when they become corrupted can also affect other apps and may even prevent them from carrying out its routine. Background apps are comprised of apps you’ve recently opened but haven’t closed. They’re still running in the background and ready to launch when tapped. Unfortunately, these background apps can also become corrupted and eventually crashed. When this happens, there’s a tendency for other apps to misbehave. To make sure this isn’t what’s causing conflict to the App Store, clear all background apps on your iPhone 8 with these steps:

  1. Swipe up and pause from the Home screen. Doing so will open the app previews.
  2. Firmly touch and hold the app until the minus sign appears.
  3. Tap the minus sign on the upper-left of each app preview to close the apps.

Once you’re done clearing all background apps, soft reset or reboot your iPhone to clear and refresh its internal memory.

After restarting, try to clear the App Store cache. Cache is composed of temporary files that are collected every time you run or use the App Store app. Unfortunately, cache files can also become corrupted at some point. And this is when glitches and errors instigate on the app, making the app unstable. To clear this out, try these subsequent steps to clear cache from the App Store on your iPhone 8:

  1. Open the App Store.
  2. Then tap on any of the five tabs found on the App Store main screen 10 times in quick succession. Doing so will clear the App Store cache.
  3. You won’t see any notification prompt saying that the App Store cache has been cleared, so once you have successively tapped on a tab 10 times, open the app switcher and then exit the App Store.

Restart your iPhone then re-launch the App Store to see if you’re already able to connect.

Third solution: Reset network settings on your iPhone 8.

Network errors that might have caused conflict with the App Store can be dealt with a network settings reset. Doing so will erase your current network settings and then restore the default values. After the reset, you will need to reconnect to your Wi-Fi network and Bluetooth devices. Any issues attributed to network errors will likewise be cleared in the process. Should you wish to try it, then take note of your Wi-Fi passwords and then follow these steps:

  1. Tap Settings from the Home screen.
  2. Tap General.
  3. Scroll to and tap Reset.
  4. Select Reset Network Settings from the given options.
  5. If prompted, enter your device passcode to continue.
  6. Then tap Reset Network Settings again to confirm.

After the network settings are reset and restored to defaults, your iPhone will reboot by itself. Wait until it’s done rebooting then set up your network connections again. Make sure you reconnect to your Wi-Fi network to use Internet services and online apps, including App Store again.

Fourth solution: Reset all settings on your iPhone 8.

If a network settings reset doesn’t help, then you can try resetting all system settings on your iPhone 8. This can possibly fix the problem if invalid settings are to blame. Unlike a factory reset, this reset won’t affect any saved data thus won’t result to data loss. Here’s how it’s done:

  1. Tap Settings from the Home screen.
  2. Tap General.
  3. Scroll to and tap Reset.
  4. Select Reset All Settings from the given options.
  5. If prompted, enter your device passcode to continue.
  6. Then tap Reset All Settings again to confirm.

Allow your device to finish resetting and restoring the default system settings. Reboot your device when done to apply the new changes and refresh the operating system.

Fifth solution: Update your iPhone 8 to the latest iOS version available.

Installing the latest iOS version available for your iPhone 8 can also be the key to fixing the problem if software bugs and malware are the ones barring your device from connecting to the App Store. Software updates may have the required fix patch to clear the existing bugs from your iPhone system. To manually check for OTA updates on your iPhone 8, follow these steps:

  1. Check and ensure that your iPhone is connected to the Internet through Wi-Fi or cellular data.
  2. Then tap to open the Settings app from the Home screen.
  3. Tap General.
  4. Then tap Software Update. You will see a notification if an update is available. Read the update information to know what the update offers.
  5. Tap Download and Install if you wish to update your iPhone system now.
  6. Follow the rest of the onscreen instructions to complete the iOS update and installation process.

Reboot your iPhone as soon as the update is successfully installed to ensure all new system changes are properly applied. Then try to open and connect to App Store. If the problem continues, then you may have to consider resorting to a master reset to erase your iPhone and restore the default settings. This may be necessary if the problem is attributed to fatal system errors that could not be remedied by the usual procedures. If you wish to proceed with a factory reset, back up all important files for safekeeping and recovery.

Seek more help

Contact your carrier or Apple Support for other options if none of the given solutions is able to fix the issue. You can ask further support in performing more advanced solutions to make your iPhone 8 able to connect to App Store again. If the problem is on the Apple servers, then the support team must be working on it already. In that case, all you have to do is wait until the servers are back up and running again.

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If you need more help with the use of certain functions and features of the Apple iPhone 8 smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 8. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.

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