What to do if iPhone X screen stops working after a call, screen becomes unresponsive

Hello Apple fans! Welcome to today’s #iPhoneX troubleshooting article. This post will try to answer two screen issues reported by a couple of our readers. We hope you’ll find this post helpful.

Before we proceed let us remind you that you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: What to do if iPhone X screen stops working after a call, screen becomes unresponsive

My iPhone X touch screen stops working after just I end a call.after cancellation the call my iPhone stops responding to any kind of touch. I Recive the call using touch But I can’t cut it using the touch. And after that in any incoming call the volume of ringtone is totally down.and screen is still not responding to any kind of touch.But whenever I turn it on its becoming Hot. Is It a software bug or a hardware? I have restored It but it doesn’t work. Should I wait for the next iOS release or just go for hardware issue and change it?

Solution: It can go either way. To check if it’s just an app or software issue, we suggest that you factory reset the device. This will allow you to determine if the problem can be fixed on your end or not. Here are the steps on how to factory reset your iPhone X:

  1. Tap Settings.
  2. Tap General.
  3. Tap Reset.
  4. Select the option to Erase All Content and Settings.
  5. If prompted, enter the correct passcode for your device to continue.
  6. Tap the option to confirm action.
  7. Set your iPhone X up as a new device (do not restore from old backup).
  8. Now that you’ve factory reset the phone, see how the screen works during calls.

If the screen works normally and you can do calls like you’re supposed to, then the cause of your problem must be a bad app. To know which of your apps is causing this, you can add them one by one. Make sure that you check for the problem after you add one app. Do this until you’ve identified the culprit.

If the phone remains problematic right after a factory reset, that means bad hardware must be to blame. Make sure to let Apple check the phone so they can repair or replace it.

Problem #2: iPhone X overheating after third party repair

I dropped my phone properly and although it was fully functional after dropping it, the screen was badly damaged so I have had it repaired through an unauthorized Apple repair center. Upon replacing the screen, they advised that the phone was heating up so they will have to charge me more to replace (the flex cable) I think?! From what I could gather. If my phone was working normally before the replacement – why would it suddenly be doing this now? Is it as a result of the actual bad quality screen, is it bad workmanship or could it be as a result of me dropping it initially? I would like to know when I confront them upon collection. Me being an non-tech guru. I just don’t want to be taken for a ride.

Solution: Dropping a phone badly can result to all sorts of issues. Sometimes, issues may only start manifesting after some time. Frankly, there’s no way for us to know where the problem lies after it was repaired. Sure, there’s a chance that the technician may have messed up your phone but it’s also possible that the hardware has simply become too problematic. The shock from an accidental drop can sometimes result to general motherboard failure so unless the motherboard is replaced, other issues may still manifest later on.

If you don’t trust the technician who did the repair, try to let another one check the device for a second opinion. Keep in mind however that hardware repair is not straightforward and there may be things that one person notices while another may not entirely. This is the main reason why Apple will no longer accept a device for repair if it’s already been tampered with beforehand. Still, letting a second technician check the phone appears to be the only chance you have in knowing where the problem lies. If you’re lucky, the second tech may find the real problem and fix it accordingly.


Engage with us

If you happen to have a problem with your own iPhone, let us know about it and we will do our best to post them and their solutions  in our upcoming articles. You can use this link to contact us for assistance. We can’t guarantee an answer to every question but rest assured that we will exhaust everything on our end to help you.

Be as detailed as possible when describing your problem to help us diagnose your issue easily. If you can include error messages, popups, attempted troubleshooting steps, and circumstances leading to the problem, that would be very helpful.