Software updates (iOS) are designed for good purpose but can likewise cause problems to certain apps or phone functions. In fact, different types of post-update issues have been reported by iPhone users from performance issues, system errors, and apps problems.
Tackled in this post is a pertinent issue affecting the Gmail app on an iPhone 7, which has occurred after installing the most recent iOS update. If by any chance, you’ve landed into this page while searching for possible solutions to a post-update issue on the iPhone 7 Gmail app that keeps crashing, then you should consider reading this entire post for some inputs. I’ve mapped out some simple solutions for you to refer to when needed.
Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our iPhone issues questionnaire and hit submit.
How to troubleshoot iPhone 7 with Gmail app that keeps crashing
Before you begin to troubleshoot, check your Internet connection and make sure your iPhone is connected and that the Internet connection is stable. Gmail is an online app and therefore requires Internet to work. If your iPhone is experiencing network connectivity issues, then you will need to deal with that problem first then you may proceed and troubleshoot if the Gmail app remains erratic.
First solution: Clear Gmail and background apps then reboot your iPhone 7.
While Gmail is a robust app, it also has unexpected downtimes and random glitches due to many factors including bad updates. Should this be a minor glitch on Gmail or other background applications, clearing the app will likely fix it. Here’s what you should do then:
- Press the Home button twice quickly to launch the app switcher, containing previews of the apps you’ve recently used but not closed.
- Swipe up on the Gmail app preview to clear it.
- To clear other background apps, just swipe up on individual apps like what you did with the Gmail app.
After clearing Gmail and other apps, do a soft reset or restart your iPhone 7 to dump any corrupt cache files from the memory. Doing so will also refresh the operating system for smoother and optimum performance.
Second solution: Offload apps from your iPhone 7.
The problem on app crashes can also be attributed to insufficient memory on your iPhone. Should this be the reason why Gmail app keeps crashing on your iPhone 7, freeing up some storage space would be necessary. The iOS 11 has brought in a number of useful features including a new storage management built-in function called Offload Unused Apps. This feature basically helps users with limited iPhone storage as it triggers the system to automatically delete unused apps when the storage space gets tight on your iPhone.
- Navigate to Settings from the Home screen.
- Scroll down and tap on iTunes & App Store.
- Scroll down again and tap to turn Offload Unused Apps off or on.
You can turn on Offload Unused Apps to automatically remove unused apps without deleting all documents and data for the apps. In short, only the app itself is removed. You can restore the data by reinstalling the app from the App Store.
Third solution: Install pending app updates on your iPhone 7.
Every app must meet the minimum system requirements to remain compatible and still able to work on a device. That’s why app developers also rollout updates whenever a new iOS version is released. If you haven’t set your device to install updates automatically, chances are that some apps aren’t updated and no longer supported by the current version of operating system on your iPhone. This denotes the need for update. To check and see if there are pending updates to download and install, follow these steps:
- Tap the App Store icon from the Home screen.
- From the App Store main screen, tap the Updates icon at the bottom right. A list of apps with pending updates then shows up on the screen.
- Find Gmail from the list then tap the Update button next to it. Doing so will install pending update for Gmail app.
- If you see multiple app updates, then you can update all apps simultaneously instead. Simply tap the Update All button on the upper right of the screen.
To ensure that the updates are properly implemented, reboot your iPhone 7 then launch Gmail to see if it’s already working fine and stable.
Fourth solution: Reset all settings on your iPhone 7.
Software updates can be programmed to automatically override settings on your device. But this doesn’t always yield to a positive outcome as it could end up causing conflict with certain app and system functions. To rule this out, you can reset all settings on your iPhone 7 to restore the original or default values and then configure individual options and features based on your previous preferences, before the problem instigates. This won’t affect any data you’ve stored on the internal memory. And here’s how it’s done:
- Tap Settings from the Home screen.
- Tap General.
- Scroll to and tap Reset.
- Select Reset all settings from the given options.
- If prompted, enter your device passcode to continue.
- Then tap to confirm settings reset.
Your iPhone will restart automatically when the reset is finished. Just wait until it’s finished rebooting then try to open Gmail app. If the problem continues, then you need to delete the application.
Fifth solution: Uninstall Gmail app from your iPhone 7 then reinstall it.
Deleting the application would be the next best option if you’ve reached this point with the Gmail app still crashing or not loading properly on your iPhone 7. The application might have been totally corrupted and therefore no longer functional. As resolution, uninstall Gmail then install the latest version of the app from the App Store. Here’s how:
- Tap and hold on any app icon from the Home screen.
- When the icons start to wiggle, tap the X on the corner of the Gmail icon to uninstall the app.
- If prompted, confirm action by tapping Delete.
After deleting the app, restart your iPhone then head over to the App Store to search for, download, and install Gmail app on your device. Here’s how:
- Open the App Store.
- While on the App Store main screen, tap the Search icon (magnifying glass).
- Navigate to the Search tab and then type Gmail app for iPhone or Gmail in the search bar.
- Find and select the Gmail app from the search results.
- To download the app, tap Get and Install. You may need to enter your Apple ID password to authorize and confirm app download and installation.
Restart your iPhone after the app is installed. Then launch the app to find out if the problem is fixed.
Seek more help
Contact Google Support to report the issue for other recommendations. You can also request further assistance in performing more advanced troubleshooting procedures to clear the app from terminal errors from the new system update.
Escalating the problem to your carrier or Apple Support is also recommended to let them know of the issue, make further assessments, and if necessary, develop a fix patch to embed in the next iOS update rollout. While waiting for an ultimate solution, you can switch back to the stock Mail app and continue to manage emails on your iPhone 7.
Connect with us
If you need more help with the use of certain functions and features of the new Apple iPhone 7 smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 7. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.
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