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How to fix an iPhone X that is stuck on headphone mode after installing an iOS update [Troubleshooting Guide]

Your iPhone thinks that headphones are plugged into the headphone jack even though they’re not and so it’s stuck on headphone mode. Such can be due to a problem with the headphone jack itself, if not a software glitch. Usually, it’s a hardware problem. But before rushing to an Apple Genius bar, you can try some workarounds to eliminate the possibility of a software problem especially if it occurred after installing a new iOS update on your iPhone.

Highlighted below are potential solutions and suggested workarounds used to deal with a similar issue on the iPhone X. Read further and find out how to get your iPhone out of the headphone jack even though when it’s not.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to fix your iPhone X that’s stuck on headphone mode

Before you begin troubleshooting, check and ensure that nothing is plugged into the headphone jack. Any debris stuck inside the headphone jack can fool your iPhone into thinking that headphones are inserted. You can grab flashlight then take a look inside the headphone jack. If something is stuck in the jack, then you’ll need an Apple technician’s aid to do the extraction. Don’t attempt to extract something from your iPhone’s headphone jack to avoid causing any damage to your device. Otherwise, try these subsequent methods if the headphone jack is all clean and yet your iPhone is still stuck on headphone mode.

First solution: Soft reset or restart your iPhone X.

A simple solution like restarting the device is usually good enough to get rid of minor issues caused by software bugs. And this could be the only thing that’s need to get your iPhone X out from the headphone mode and back to its normal state. If you haven’t done so yet, then try it now. Here’s how:

  1. Press and hold the Side/Power button and either Volume button for a few seconds.
  2. Release the buttons when you see the Slide to Power off command.
  3. Then, drag the Power off slider to the right. Give your iPhone a few seconds to power off.
  4. After about 30 seconds, press and hold the Side/Power button again until the Apple logo appears, then release.

This process won’t affect any saved data on your iPhone’s internal storage and so you wouldn’t lose anything.

Second solution: Reset all settings on your iPhone X.

You can move further and resort to a reset on your iPhone X settings, if necessary. This reset will delete all your current settings without affecting data on the internal memory. After the reset, all the default values and original settings are restored. Any settings error or invalid options will therefore be cleared. Here’s how it’s done:

  1. Tap Settings from the Home screen.
  2. Tap General.
  3. Scroll to and tap Reset.
  4. Select the option to Reset all settings.
  5. If prompted, enter your device passcode.
  6. Then tap to confirm system settings reset.

Your iPhone should reboot by itself when the reset is finished but if it doesn’t then you’ll have to manually trigger it to restart or soft reset. A device restart or soft reset is recommended to dump cache files from the internal memory as well as temporary system data that might have been corrupted following the update installation.

Third solution: Check for new software/iOS version available.

Apple has recently released iOS 11.4.1 for later iOS devices including iPhone X. It offers fixes for some bugs along with a new feature called USB Restricted mode. If you haven’t installed this version, then try to check if it’s already available on your iPhone for installation via OTA. While it’s mostly a minor update, the fix patch it offers might be the key to fixing any existing software glitches that triggers your iPhone X to keep thinking it’s in headphone mode. To check if the new iOS version is already up for grabs via over-the-air download, follow these steps:

  1. Tap Settings from the Home screen.
  2. Tap General.
  3. Tap Software Update.

If the iOS 11.4.1 update is available, read the message prompt to check on the update requirements then back up all important data for safekeeping. To proceed with the update file download and installation, simply follow the onscreen instructions. Don’t forget to reboot your iPhone after the update installation. Doing so will dump cache files from the internal memory and prevent any apps or the device itself from acting up.

Fourth solution: Restore your iPhone X in iTunes.

If your iPhone X remains stuck on headphone mode, then you can continue to troubleshoot and this time, resort to an iOS restore. To do so, you will need to use a Windows or Mac computer with the latest version of operating system and iTunes software installed. Once you’re all set, follow these steps to perform a recovery mode restore in iTunes:

  1. Connect your iPhone X to the computer using the supplied USB or Lightning cable.
  2. Open iTunes on the computer and wait for it to recognize your iPhone.
  3. Select your iPhone X from the list of devices in iTunes.
  4. Click the option to back up your iPhone X to iCloud or to iTunes on this computer, if necessary.
  5. Then click the Restore button to reset your device.
  6. If prompted, click Restore again to confirm action.
  7. Wait until iTunes is finished downloading and installing the new software for your iPhone X.
  8. Reboot your iPhone X then proceed with the initial setup process.

Aside from a recovery mode restore, performing a DFU mode restore can also be considered among the last options. This puts your device in a state where it’s still able to communicate with iTunes on a computer even when the operating system has crashed or been totally corrupted. However, this should only be carried out if you’re certain that your device doesn’t have any sort of liquid damage. A liquid damage may halt the process and if that happens, your iPhone system could brick or malfunction.

Aside from iTunes, there are also other iOS repair and recovery tools you can download and try using whenever you run out of options. You can search the App Store for the best compatible software to try on.

Seek more help

Aside from taking your iPhone X to a service center, you can also contact Apple Support for other options and official recommendations given that the problem instigated after installing an iOS update on your iPhone X. Being stuck on headphone mode can also be regarded as a post-update issue and if that is so, then a fix patch will likely get rid of it. If your iPhone X is still under warranty, you can take it to a service center and utilize your warranty for service or unit replacement.

Connect with us

If you need more help with the use of certain functions and features of the new Apple iPhone 7 smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 7. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.

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