Performance issues like sluggishness, lags, and stuck displays are often tied to memory problems on a device, if not system bugs or hardware damage. There are also some cases wherein a pertinent issue occurs only when using certain apps on your device. In this case, the problem is isolated to that app. But for a new iPhone 8 Plus that’s acting the same like being stuck on the Apple logo or infinite boot loops, you may need to look into some other factors. Here in this context, I’ve lined up a few helpful solutions that you may consider resorting to when dealing with stuck screen issues or complex system errors that might have triggered your iPhone 8 Plus to get stuck on infinite bootloops. Feel free to refer to this troubleshooting guide whenever you have to deal with the same issue on your new iPhone.
Drop by our iPhone 8 Plus troubleshooting page if you have other issues with your phone as we’ve already addressed the most common problems. If you need more help, fill up our iPhone issues questionnaire and hit submit to contact us.
First solution: Forced restart.
The first recommended solution to mobile device issue on stuck display as well as unexpected reboots is a forced restart. It is a simulated battery removal procedure that works similar to the usual restart or soft reset but done using hardware key combos. It does not affect any of your critical data and personal information stored on the internal memory of your iPhone, for as long as it’s done the right way. For starters, here’s how to forcibly reboot your iPhone 8 Plus:
- Press and quickly release the Volume Up button.
- Then press and quickly release the Volume Down button.
- Finally, press and hold the Side/Power button for a few seconds or until the Apple logo appears.
If you have several apps running in the background and you’ll have a chance to access them after the forced restart, quit all these background apps to make sure none of them is causing conflict.
Second solution: Access/update your iPhone in recovery mode using iTunes.
The next option you can try on if the forced restart failed to fix the problem and that your iPhone 8 Plus remains stuck on the Apple logo or bootloops is iTunes. With iTunes, you can access your system, create a backup of your data, and then restore or update iOS, if necessary. Performing a system restore is likely the solution you need to deal with more complex software errors that caused your device to get stuck and misbehave. Whenever you’re all set, follow these steps to restore your iPhone 8 Plus in recovery mode using iTunes:
- Connect your iPhone to a computer using the Apple-supplied USB connector or Lightning cable.
- Open iTunes on your computer. Be sure to use the latest version of iTunes software to prevent system conflicts.
- While your iPhone is connected, force it to restart and enter recovery mode with these steps:
- Press and quickly release the Volume Up button.
- Press and quickly release the Volume Down button.
- Then press and hold the Side/Power button until the Recovery Mode screen appears. Do not release the Power button when you see the Apple logo as you’ll need to enter recovery mode.
- If prompted with the option to Update or Restore, select Update. Doing so allows iTunes to reinstall iOS without wiping your iPhone data.
If the recovery mode restore is successful, then you should get your iPhone back up and working properly again. Otherwise, consider the next possible solution.
Third solution: Perform a DFU mode restore (if applicable).
DFU stands for Device Firmware Upgrade, the deepest type of system restore you can do on your iPhone if the recovery mode restore failed to fix the problem is a DFU mode restore. Putting your device in a DFU mode allows it communicate with iTunes on a computer without activating the bootloader or operating system. Once you’ve successfully entered this mode, you can do things like updating the iOS to the latest version available (iOS upgrade), reset iOS to the default factory values (factory reset), restore to a previous iOS version (iOS downgrade), or even jailbreak your iPhone (at your own risk). Here’s how to put your iPhone 8 Plus in DFU mode:
- Close any apps or programs on your computer, then open iTunes.
- With your iPhone turned off, connect it to the computer using the original (Apple-supplied) USB connector or Lightning cable.
- Press and hold the Side/Power button on your iPhone for about 3 seconds.
- While holding down the Side/Power button, press and hold the Volume Down button. Keep holding both buttons for 10 seconds more.
- If the Apple logo appears, it means you’ve held the buttons too long and that you need to start all over.
- Release the Side/Power button but keep holding the Volume Down button for another 5 seconds.
If the screen stays black, it means you have successfully entered DFU mode. If you see an alert on your computer saying that iTunes has detected your iPhone in recovery mode, then at this point you can proceed and restore your iPhone through iTunes. But if you are prompted with the Plug into iTunes screen, it means that you will need to start all over again.
Entering DFU mode requires timing hence patience is key. Once you’ve got your iPhone into DFU mode, you can try updating iOS as your first resolution attempt. If that doesn’t work or no update is available for your device yet, then go for an iOS restore and restore your iPhone to a previous iOS backup. This is likely the best possible option to consider if your iPhone started to get stuck on the Apple logo or infinite bootloops after installing a new firmware update. While this can be regarded as a system downgrade, it can be a temporary solution. But then again, you will need to have the previous iOS backup file available on your computer or through iCloud for this matter.
Try alternative solutions like iOS recovery and repair software to restore data and then restore your iPhone 8 Plus. These tools need to be downloaded and installed on your computer like what you do with iTunes. And once you have the software running, connect your iPhone to your computer via USB. Open the software on your computer and give it time to recognize and communicate with your iOS device. Then follow the onscreen instructions to start fixing your iPhone system.
Escalate the problem
Do not hesitate to contact your carrier or Apple Support for further assistance and other recommendations if none of the prior solutions is able to help get your iPhone 8 Plus out of boot loops or from being stuck on the Apple logo. If you find it necessary to have your device diagnosed for possible hardware damage, then you may head straight to a nearby Apple service center instead. Again aside from more complex software issues, hardware damage is also one of the underlying causes to consider when dealing with this problem. And don’t forget to avail for warranties, be it for service or unit replacement.
Connect with us
If you need more help with the use of certain functions and features of the new Apple iPhone 8 smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 8. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.
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