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How to fix static noise, audio cutting off, and no sound problems on your iPhone 8 Plus [Troubleshooting Guide]

Different types of issues have been raised by iPhone 8 Plus users ever since the release of follow-up updates to iOS 11. It turns out that after updating their iPhone to the latest iOS version the sound has just banished. Aside from rapid battery draining, sluggishness and other relevant issues, users also complaining about no sound and other audio problems that started to show after updating iOS. Furthermore, your iPhone can also develop a similar symptom if any of your audio apps gets bugged and corrupted. Incorrect or misconfigured audio settings on your iPhone 8 Plus can also lead to an akin symptom.

The worst among the possible triggers is a faulty hardware like when your iPhone speaker is damaged from a drop or exposure to liquid. Unfortunately for hardware-related problems, a technician’s aid is most likely needed so as to fix the problem once and for all.  If possible, try to determine if it’s a software issue or faulty hardware is to blame so that you can save time and effort in performing unnecessary troubleshooting procedures.

Meanwhile, if you are certain that the problem is software-related, then you can try to fix it using any applicable solutions you may have. Otherwise, feel free to refer to the following procedures.

Drop by our iPhone 8 Plus troubleshooting page if you have other issues with your phone as we’ve already addressed the most common problems. If you need more help, fill up our iPhone issues questionnaire and hit submit to contact us.

Potential solutions to fix sound / audio problems on your iPhone 8 Plus


Highlighted below are recommended standard procedures or generic solutions for you to try on. If you were able to identify the underlying cause, then you can go ahead and work straight on what needs to be fixed on your iPhone. Otherwise, you’ll need to go for a trial-and-error approach. Be sure to test your iPhone after completing each of the given solutions so that you’ll know if the problem is fixed or not. You may need to keep trying until you’ll find the solution that works best for you then.

Reboot your iPhone 8 Plus (soft reset).

There are times when your phone just stopped making sound due to random apps glitches. That said, it can be just an isolated issue transpiring on pertinent apps like YouTube, Spotify, etc. And oftentimes, minor apps glitches like this are remedied by performing a soft reset or simply rebooting your iPhone. For starters, here’s how a soft reset is done on your iPhone 8 Plus:

  1. Press and hold the Power button or now called the Side button on your iPhone 8 Plus.
  2. Slide the Power off switch to turn off your iPhone completely.
  3. Allow  your device several seconds to power off.
  4. After about 30 seconds, press and hold the Power/Side button until the Apple logo appears.

Alternative solution to a soft reset: Forced restart (if applicable).

A forced restart is alternative restart method to use when your iPhone suddenly gets frozen due to rogue apps. If is having both no sound and freezing problems, then your very solution to try is a forced restart. Similar to a soft reset, a forced restart will not affect any of your iPhone data for as long as it’s properly done. And here’s how:

  1. Press and quickly release the Volume Up button then press and quickly release the Volume down button.
  2. After a few seconds, press and hold the Power/Side button until the Apple logo appears.

Wait until your iPhone boots up completely then test to see if you can now hear it sounds.

Check and adjust the call volume or ringer volume.

If you are having trouble hearing sound while having a phone call conversation on your iPhone 8 Plus, then it’s possible that the call volume is set to a low or lowest level. In this case, check and ensure that the call volume is properly set to an acceptable level or loud enough for you to hear the voice of the person on the other line.

To adjust the ringer volume on your iPhone 8 Plus, simply press the Volume Up or Down keys on the side of your iPhone until you get to your ideal volume level.

You can also try toggling the ringer switch to put your iPhone in silent mode (mute) for a few seconds and then toggle the ringer to switch back to ring mode.

Enable Phone Noise Cancellation.

Your iPhone has a phone noise cancellation feature you can use or activate when having trouble hearing a caller while on phone conversation due to static or noisy background. If you haven’t already, then you should give it a try and see if that fixes the problem.

To enable this feature on your iPhone, go to Settings-> General-> Accessibility-> Phone Noise Cancellation, then make sure it is enabled or turned on. If not, tap the switch next to Phone Noise Cancellation to turn the feature off.

Restart your phone after making necessary changes to these settings then see if that fixes the problem.

Set Call Audio Routing feature to Automatic.

Another possible reason as to why you don’t hear your iPhone sound for incoming calls, texts, emails, or even when attempting to play music on it is that your iPhone is likely connected to a Bluetooth device or accessory. If this is so, then all audio outputs from your iPhone are routed to the Bluetooth device it is paired with and connected to. To make sure that this isn’t causing your trouble, go ahead and check your Bluetooth settings and ensure Bluetooth feature is disabled or turned off.

To turn off Bluetooth in iOS 11, go to Settings-> Bluetooth-> then tap the switch next to Bluetooth to turn off.

Aside from Bluetooth, your iPhone also has a pertinent feature called Call Audio Routing. It is mainly used to identify where the audio will be heard during a phone call or FaceTime audio.

To check and configure this feature, go to Settings-> General-> Accessibility-> Call Audio Routing-> then select Automatic.

After making necessary changes to these settings, restart your iPhone then test to see if sound functions are already working as intended.

Other options to consider

  • Clean up your iPhone speaker. Dust and dirts that clogged in the speaker holes on your device can bar the sound or audio output and thus resulting to very low sound to no sound at all. You can clean up the speaker on your iPhone 8 Plus using a soft toothbrush to gently brush out dirt and dust from the speaker area. After cleaning, test the sound to see if cleaning does make the speaker work as intended.
  • Verify and turn off Do Not Disturb if necessary. DND or Do Not Disturb is a feature that is used to silence calls, alerts, and notifications on your iPhone. You can access this feature on  your iPhone 8 Plus by going to Settings-> Do Not Disturb. Or you can also swipe up from the bottom of the Home screen to show the quick settings menu and then select the Do Not Disturb icon.  Make sure it’s turned off.
  • Restore your iPhone 8 Plus to its factory default settings. Now, if you’ve reached this part with the same audio or no sound problem, then  the next option for you to consider is a factory reset or full system restore on your iPhone 8 Plus. The problem might be too complex that it’s able to withstand the prior procedures. In this case, a full system reset will likely be able to rectify the glitch and offer ultimate solution. But you have to note though that this process will likewise wipe out your iPhone completely. In other words, all your personal information and data stored in the internal memory of your are deleted or removed. That being said, be sure to backup your iPhone data before you start performing a system restore or reset. Once everything is set, you may then perform a factory reset through your iPhone settings menu or use iTunes on a Windows or Mac computer. If you would opt for the latter, be sure to use the latest version of iTunes program on your computer so as to avoid having system conflict.

Alternatively, you can also try performing a standard system restore through iTunes, recovery mode restore, and DFU mode restore. These are three types of system restores you can do on your iPhone whenever you encounter major software issues including those with the sound functions. A step-by-step guide on how to perform each of these system restore and reset procedures is available on our dedicated Troubleshooting Page for iPhone 8 Plus. Just  navigate to the Tutorials section and then find your topic to view the steps.

What to do if the no sound or other audio problem continues?

If the no sound or audio problem persists after trying all the system reset and restore methods, then more likely it’s a hardware issue. A faulty hardware like damaged speaker or microphone components can be the underlying cause especially if there were previous instances when your iPhone was dropped or exposed to any sort of liquids. That said, your next option is either to make a call to their carrier’s customer care or Apple Support for further assistance and other options.

Connect with us

If you need more help with the use of certain functions and features of the new Apple iPhone 8 smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 8. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.

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