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How to fix an iPhone 8 camera app that keeps crashing [troubleshooting guide]

Every app can fail and that includes the pre-installed camera app from Apple. In most instances, Apple quickly fixes problems with their apps by releasing updates that most users will not even notice. However, if you’ve only recently realized that your #iPhone8 camera app appears to be crashing frequently for no apparent reason, it’s probably high time to take the matter into your own hands. Below are the troubleshooting steps that you can try to fix your iPhone 8 camera app issue.

Before we proceed let us remind you that you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Solution #1: Restart your iPhone 8

The first troubleshooting step that you want to do is restart your iPhone. This may seem simple to you but a lot of minor bugs and app issues are fixed by just turning a device off for a few seconds. Restarting your iPhone clears its memory and refreshes the system in general. Because some bugs are temporary and usually develops with your system’s idiosyncrasies, refreshing the system via a reboot will most likely bring everything back to normal.

  1. Press and hold the Top (or Side) button until the slider appears.
  2. Drag the slider to turn your device completely off.
  3. After the device turns off, press and hold the Top (or Side) button again until you see the Apple logo.

Alternatively, you can go under Settings > General> Shut Down to turn your iPhone 8 off.

Solution #2: Install the latest operating system updates

iOS is a very complicated software environment that developers can’t really anticipate everything. Ideally though, updates are released to improve things, to effect new features, or to fix known bugs. Any or all of these things are usually present in both minor and major iOS updates so there’s really no reason to skip them.

By default, an iOS device is supposed to download and install updates automatically but if you changed it before, make sure that you manually check for any pending updates for your device.

If possible, use iTunes to update your device. Doing so will not just save you from consuming your precious data allowance, but it’s also a better option than over-the-air overall.

Solution #3: Make sure all apps are up-to-date

Just as you would like your operating system to be as recent as possible, you also need to do the same for your apps. Outdated apps run the risk of causing incompatibility issues with the operating system, which may in turn, leads to more problems. The general rule is to always keep apps updated, especially after you’ve installed iOS updates recently. Old apps may not work properly with recent Apple products and operating system so app developers must keep up by ensuring that their products are as bug free as possible.

Solution #4: Reset all settings

A lot iPhone users have found the trick of resetting all settings to work with all sorts of camera app issues so why not try it as well. Resetting your iPhone settings will make some changes to your device. Basically, this reset option will bring all customizations, preferences, and network settings back to their defaults. Your apps and data like photos and videos will not be affected though.

To reset all settings in your iPhone 8, follow these steps:

  1. Open Settings app.
  2. Tap on General.
  3. Scroll down and tap on Reset.
  4. Tap on Reset All Settings.
  5. Wait for your iPhone to restart.
  6. Check the camera app again.

Solution #5: Restore your iPhone 8

If the first four solutions above won’t help at all, another good trick that you can try is to restore your iPhone to previously saved state. This assumes that you have created a backup ahead of time and it’s available for you to use. This potential solution requires that you factory reset your iPhone first so be sure to back important data first before proceeding.

Once you’ve already created a new backup, factory reset your device by doing the following steps:

  1. Open Settings app.
  2. Tap General.
  3. Tap Reset.
  4. Tap Erase All Content and Settings.
  5. If prompted, enter your passcode.
  6. Tap Erase iPhone.

Now that your iPhone has been wiped clean, you can either restore it as a new device, or restore it from a backup. We suggest that you do the latter.

How to restore your iPhone 8 via iTunes

The following steps will restore contents including apps and contacts. A Mac or Windows computer with the latest version of iTunes installed is required in this process.

  1. Go to your computer and open iTunes.
  2. Connect your iPhone to the computer with the supplied USB cable.
  3. If prompted, enter your device passcode or click on the option to Trust This Computer and then follow the onscreen instructions.
  4. Locate your iPhone 8 from the list that appears in the iTunes screen and then click on it.
  5. Go to the Summary panel, and then click on Restore [your device name].
  6. Click on Restore again to confirm action.
  7. iTunes will then begin to erase your device and then installs the latest iOS firmware. Just wait until the entire restore process is complete. After your iPhone restores to factory settings, you can now set it up as new or restore from a backup.

How to restore your iPhone 8 from a backup in iCloud

Apple has designed its iOS devices with options to restore from an iCloud backup or using iTunes. To restore your iPhone from an iCloud backup, you need to erase all of its contents before you can restore from your backup. Here’s how it’s done:

  1. Turn on your iPhone 8.
  2. Wait for the Hello screen to show up. If you already set up your device, you need to erase it before restoring from an iCloud backup.
  3. Follow the onscreen setup steps until you get to the Apps & Data screen.
  4. On the Apps & Data screen, tap Restore from iCloud Backup.
  5. Sign in to iCloud with your Apple ID credentials.
  6. Select a backup to use. You can refer to the date and size of each backup file and then pick the most relevant. After selecting the backup file, the transfer begins.
  7. If prompted with a message requiring a newer version of iOS, follow the onscreen instructions to update. Otherwise, skip to the next step.
  8. If prompted, sign in to your Apple ID account to restore apps and purchases. Otherwise, skip this step and sign in later.
  9. Wait until the progress bar appears and completes. It can take a while to finish depending on the size of the backup and the network connection speed. The progress will pause if you disconnect from Wi-Fi too soon and resumes once you reconnect.

Solution #6: Contact Apple

Should all these solutions won’t fix your camera app issue, you can assume that a hardware malfunction may be to blame. We can’t know for sure but it’s most probably camera-related. Apple should be able to run hardware diagnostics and determine if that’s the case or not.

 


Engage with us

If you happen to have a problem with your own iPhone, let us know about it and we will do our best to post them and their solutions  in our upcoming articles. You can use this link to contact us for assistance. We can’t guarantee an answer to every question but rest assured that we will exhaust everything on our end to help you.

Be as detailed as possible when describing your problem to help us diagnose your issue easily. If you can include error messages, popups, attempted troubleshooting steps, and circumstances leading to the problem, that would be very helpful.

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