Hello Apple fans! Today’s troubleshooting article will try to answer two #iPhoneX troubles reported by some members of our community. We hope you’ll find this post helpful.
If you are looking for solutions to your own #iOS issue, you can contact us by using the link provided at the bottom of this page.
When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
Problem #1: What to do if iPhone X has very poor signal strength, signal keeps dropping
Yesterday I spent four hours at this store. I have an Iphone X that has a very poor signal strength. It started in March. I went to the Apple store in the city first. They erased my phone and started as new, but they did not document it . A week later, my Iphone X was dropping the signal again. I called AT&T and they assured me it doesn’t not come from them. My wife has the Iphone 6S and she has a great signal while I don’t. So I went to Ridge Hill, waited an hour to be seen. At the Genius Bar, on of the employees tried my phone and told me my internet was terrible. He called the technical person. She checked the hardware, didn’t find anything, then she said we need to erase my phone again. I told her it has been done before and I am looking for another option. The manager came, told me that because it wasn’t documented they have to do it and that there are no other options. I was so frustrated. He said if I didn’t let them erase it, he would leave.
So they erased the phone, then told me there were no issues. I was so upset. They said that if they cannot reproduce the issues at the store, they won’t do anything.
When you reset your phone like new, it will work great but if there is a defect, the problem would keep happening. I argued with them. I talked to the three managers, at that point they were teaming up against me, not trying to find a solution.
I left the store, walked 40 feet and the signal dropped again. I came back but the signal around the Apple store is strong so I could not show them the issue, even though the manager tried to connect to the internet 5 times and then he told me my phone was perfectly fine.
At that point I was crying. I paid $1500 for a phone that doesn’t work, lost two working afternoons. I bought a phone is supposed to be the best on the market. I went home, read online that many people have similar issues and it might be because Apple uses different cellular modems in different iPhone X models. For example, the US version of iPhone X (model A1865) contains a Qualcomm modem. This modem is superior in both performance and global adaptability to all types of systems according to online comments. The Canadian model (A1901) contains an Intel modem. This modem is a weaker performer according to the same sources. For some reasons, I have this modem. So if the issue comes from the modem, it would not show in all of the diagnostics. I went home, called Apple Support, he told me that there is no repair options for Iphone X, but he opened a case for me and now I am going to send my phone for intense test but if the issue is the modem, it doesn’t seem they will acknowledge it.
I bought the Iphone X, after they did that update which created many issues for owners of the Iphone 6. I had my I phone 6 for 3 years with no issues. I have many Apple products and never complained. For the first time, I went to complain , I was not taken seriously. I feel powerless and taken advantage from Apple. — Anne-Marguerite Kiriacescu
Solution: Hi Anne-Marguerite. Sure, there are a number of blogs that claim to have done performance or benchmark tests on iPhones, particularly on Apple’s latest iPhone X, to see which one or model performs better. While such tests may show different results even among iPhone X variants, the results are only relevant for a small percentage of highly technical people. Yes, these blogs may say that the A1865 appears to be superior compared to A1901 when it comes to LTE performance but the differences are hardly noticeable at an end user level. Both iPhone X models are still up to the standard as far as we’re concerned and we really don’t want to overhype the results of these benchmarks tests.
We understand you come from a problematic standpoint, having witnessed yourself how your iPhone X drops mobile data signals from time to time. We believe you in this regard but sadly, Apple Service won’t. You may have known this already based on your interactions with Apple but their technical support team needs objective proof or witness the issue occur before their eyes before they can recommend repair or replacement. Unless that happens, you can’t hope to get any positive response from them. We know it’s not your fault that your device fails to cooperate when you’re in a Apple store but that’s the reality. If you can’t replicate the issue, their standard operating procedure is to assume that there’s nothing wrong with the device.
Unfortunately, there’s not much that we can do to help in this regard as well. We understand that some iPhone X users may share the same experience as you but at the end of the day, you still have to convince the person at the Apple Store that the issue exists.
For us, the issue can potentially exists because it already happened with previous iPhone iterations. The good thing is, such a problem usually goes aways as Apple irons out bugs.
Right now, we recommend that you continue what you’re trying to do — to see if you can get the phone replaced by asking Apple. While waiting for that to happen, we suggest that you ensure your iPhone X remains open to any incoming system and carrier updates. Most networking bugs are fixed by updates only. There’s a chance that the current situation is even due to inefficient code from AT&T (this happens from time to time in both iOS and Android). Eventually, issues due to poor coding gets fixed through updates so always make it a point to install them whenever the become available.
Problem #2: How to fix an iPhone X with internet connection not working after an update
My iPhone X requested a software update yesterday which I did. However immediately after it was done with the update I could no longer browse the internet or even do anything internet related.it shows it’s connected to the wifi I normally use but I still can’t browse.i also cant use my mobile bundles.ive tried rebooting but it doesn’t help. — Max
Solution: Hi Max. Your iPhone X network configurations must have been changed after the update. To fix it, make sure to clear the device’s network settings with these steps:
- Tap Settings to open the app.
- Tap General.
- Tap Reset.
- Select the option to Reset Network Settings.
- If prompted, enter the device password.
- Confirm action.
Should nothing change after resetting network settings, you can then try to reset all settings. This will return all software settings to their defaults. Here’s how:
- Tap Settings from the Home screen.
- Tap General.
- Tap Reset.
- Tap Reset All Settings.
- If prompted, enter the correct passcode for your device.
- Tap the option to Reset All Settings to confirm action.
- Restart your iPhone X and check for the problem.
If both solutions fail to fix your issue at this point, don’t hesitate to factory reset your device. This will make sure that all software settings and apps are returned to their factory version. Before you do this solution, be sure to back your data to either iTunes or iCloud. Once you’ve done that, follow these steps to factory reset your phone:
- Tap Settings.
- Tap General.
- Tap Reset.
- Select the option to Erase All Content and Settings.
- If prompted, enter the correct passcode for your device to continue.
- Tap the option to confirm action.
Wait until your iPhone completes the master reset your iPhone will reboot in factory defaults settings. By then you may proceed with the initial setup process and use your iPhone as new.
Engage with us
If you happen to have a problem with your own iPhone, let us know about it and we will do our best to post them and their solutions in our upcoming articles. You can use this link to contact us for assistance. We can’t guarantee an answer to every question but rest assured that we will exhaust everything on our end to help you.
Be as detailed as possible when describing your problem to help us diagnose your issue easily. If you can include error messages, popups, attempted troubleshooting steps, and circumstances leading to the problem, that would be very helpful.