You’re listening to your favorite music on your iPhone X but suddenly, your playlist has stopped, and you’re prompted with an error message saying that “Spotify has stopped working.” It happens and can happen randomly to any of apps. Errors like this are usually attributed to memory problems either with an app or internal memory of the device itself. Cache files and data that are corrupted are also among the culprits. Other factors would include but not limited to other errant apps, bad update, invalid settings, and sometimes, network connectivity issues like Internet drops. All these underlying causes are software-related and are therefore rectifiable by some workarounds.
Before we move on, if you have other issues with your iPhone, visit our iPhone X troubleshooting page for we have already addressed some of the most commonly reported issues with the device. Browse through the page to find issues similar with yours. If you still need our assistance after that, then fill up our Android issues questionnaire to contact us.
- How to fix iPhone X with Spotify app that keeps crashing
How to fix iPhone X with Spotify app that keeps crashing
Highlighted below is a rundown of suggested workarounds and generic solutions to a problem on Spotify app that keeps crashing or not working steady on iPhone X. Feel free to refer to these walkthroughs whenever you need some more inputs in troubleshooting pertinent issue Spotify on your new iPhone X handset.
First solution: Clear the app then restart.
The very first possible solution you can try whenever your app goes rogue is to quit the app and then relaunch. Depending on the situation, you may need to force the app to close when it’s stuck. Quitting the app can clear any minor flaws including corrupted cache and data from within the app, thus allowing the app to have a clean fresh start. Here’s how it’s done:
- Swipe up from the bottom to the middle of your Home screen and then hold until the App Switcher appears. The app switcher contains previews of your recently used applications.
- Swipe left or right to locate Spotify from the apps preview.
- Firmly touch and hold the Spotify app icon then tap the minus sign (-) in a red circle.
- Alternatively, you can swipe up to close the app as soon as the minus sign appears.
Give your app about 30 seconds or 1 minute to rest and then try opening Spotify again to see if it has stabilized.
Second solution: Reboot your iPhone (soft reset).
If quitting the app doesn’t help, then trigger might be from within the phone system. It could be a minor system error or corrupted cache file that’s messing with Spotify’s routine. Should this be the culprit, it will likely be dealt with by a soft reset or device restart. Just follow these steps:
- Press and hold the Side/Power button and either Volume button until the Slide to Power Off is displayed.
- Drag the slider to turn your iPhone completely off.
- After about 30 seconds, press and hold the Side/Power button again until the Apple logo appears.
After your device has rebooted, open Spotify to see if it’s already fixed.
Third solution: Install app update.
Updates likewise contain fix patch for security enhancement. Like iOS updates, installing new app update will potentially resolve issues transpiring on certain apps like what has occurred to your Spotify app. Having said that, launch the App Store and check if there are any available updates for your apps, particularly Spotify update. You may have to manually implement app updates if you haven’t configured your device to auto-update. Here’s how:
- Tap the App Store icon from the Home screen.
- Tap the Updates icon at the bottom right side of the App Store main screen.
- Tap the Update button next to Spotify. If you see other apps with pending updates, update them as well.
- To install multiple app updates at once, simply tap the Update All button on the upper right side of the screen.
When all app updates are completely installed, reboot your iPhone to implement the recent changes to your apps and likewise refresh apps and your phone’s internal memory.
Fourth solution: Reset all settings on your iPhone X.
Aside from application errors and bugs, invalid settings on your device may also cause conflict to Spotify. If the Spotify app started to misbehave after making changes on your iPhone settings, then that’s likely the root cause. Reverting individual settings changes you’ve made back to the previous configuration is therefore needed. But doing so would take more time and effort as you will have to go over to every menu options. A quicker alternative solution to this is to reset all settings on your iPhone X. Here’s how:
- Navigate to Settings.
- Tap General.
- Tap Reset.
- Select the option to Reset all settings. This will erase your current settings including Wi-Fi networks and passwords.
- Enter your device passcode, if prompted.
- Tap the option to confirm network settings reset.
Unlike factory reset, this won’t affect your data and personal information saved in the internal memory of your iPhone.
Fifth solution: Uninstall Spotify then reinstall it.
Uninstalling the app is likely needed if nothing else is working and Spotify continues to crash on your iPhone X. The app might be encountering more complex errors due to malware or internal data corruption. After deleting the errant Spotify app, you can download the latest version of Spotify for your iPhone X from the App Store. Here’s what you should do then:
- Tap and hold on any app icon from the Home screen.
- When the icons start to jiggle, tap the X in the corner of the Spotify app icon.
- Finally, tap Delete to confirm deletion of the selected application.
Restart your iPhone X afterwards and head back to the App Store to download and install the latest version of Spotify app for your iPhone X with these steps:
- Tap to open App Store.
- Tap Search at the bottom of the screen.
- Type Spotify in to the search bar.
- Select Spotify from the search results.
- Tap Get or the Cloud icon to download and install the app on your device.
- If prompted, enter your Apple ID password to continue.
Wait until the app is successfully installed then give your iPhone another reboot to properly implement recent app changes. Launch Spotify afterwards then see if it is already working properly and steady this time. If not, then you should consider asking further assistance from the app developers already.
Seek more help
Contact Spotify Support or visit the Spotify Community for further assistance and more inputs on how to resolve the issue regarding the Spotify app that is not working or keeps crashing on your iPhone X. There might be other more advanced troubleshooting procedures that should be carried out or advanced in-app settings that need to be reconfigured to make the app perform better and steady.
Connect with us
If you need more help with the use of certain functions and features of the new Apple iPhone X smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 8. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.
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