Many factors can trigger an app to malfunction at some point and symptoms can occur to even the sturdiest applications. Common indications of an app malfunction are random to frequent crashes, sluggishness, and sudden freezes. The occurrence of these symptoms are likewise tied to memory issues like when your device is running low on memory or internal storage. However, this isn’t likely the case for a YouTube app the keeps crashing on a new powerful device like the iPhone X. Read on to find out what could have possibly triggered YouTube to stop working, keep prompting errors, or crash more often on your iPhone X. And just in case you will need some more inputs on how to troubleshoot these apps problems, I’ve also mapped out some helpful workarounds for you to try on. You may consider this as a free reference when necessary.
Before we move on, if you have other issues with your iPhone, visit our iPhone X troubleshooting page for we have already addressed some of the most commonly reported issues with the device. Browse through the page to find issues similar with yours. If you still need our assistance after that, then fill up our Android issues questionnaire to contact us.
First solution: Force close YouTube and background apps.
Symptoms like this usually occur when an app gets corrupted or when triggered by some bugs and malware. The problem could be due to an erratic video, server error, invalid settings on the phone, or the YouTube app itself that is malfunctioning. Usually these can occur as random issues that are usually get resolved by restarting the app just like what you would do when any of your computer programs goes rogue. So here’s what you should do first:
- Swipe up from the bottom to the middle of your screen and hold until the App Switcher opens.
- Swipe left or right to YouTube app or each of other background apps.
- Firmly touch and hold the app, then tap the Minus (-) icon. Doing so triggers the app to quit or close.
- Alternatively, you can swipe up to close individual applications as soon as the Minus icon appears.
If that doesn’t help, then move on and try the next solution.
Second solution: Reboot your iPhone X (soft reset).
A device reboot or soft reset is the next possible solution you can try on. This usually takes care of the problem especially if it is attributed to random system errors on the phone. It can also help clear up your iPhone’s memory for a better and optimized performance. And here’s how it’s done:
- Press the Side/Power button for a few seconds until the Slide to Power Off prompt appears.
- Drag the slider to turn your iPhone off completely.
- After 30 seconds, press and hold the Side/Power button again until you see the Apple logo.
In the case where your iPhone gets frozen as the YouTube app crashes, a force restart would be necessary. It works the same as the soft reset but done using the hardware keys. In case you need to do so, follow these steps to force your iPhone X to restart:
- Press and quickly release the Volume Up button.
- Press and quickly release the Volume Down button.
- Press and hold the Side/Power button until you see the Apple logo.
Both these methods won’t affect your data so expect all your contents and iPhone data to remain intact afterwards.
Third solution: Install app or iOS updates.
Updates contain new add-ons for better functionality and enhanced security. Just like software updates, app updates are also rolled out periodically. Often times, new updates are pushed to address new issues and bugs that might have inflicted certain troubles and errors on the app. If you’ve set up your device to auto-update, then your apps should be updated. Otherwise, you will need to manually update your apps including YouTube so as to keep them as bug-free as possible. Just follow these steps to get started:
- Tap the App Store icon from the Home screen.
- From the App Store main screen, locate and tap the Updates icon at the bottom right.
- Then tap the Update button next to Instagram.
- If you see multiple app updates, you can tap Update All to install all updates at once.
Aside from installing app updates, updating iOS to the latest version available can also help. New updates to iOS usually offer security enhancements and fix patches to address existing bugs affecting different iOS devices. If ever the problem you have with YouTube app is triggered by some system bugs, then installing new iOS update will likely be able to fix it. Here’s how to check and install new update to iOS via OTA:
- Tap Settings.
- Tap General.
- Tap Software Updates.
A message prompt will show up if an OTA update is available. Make sure your iPhone has sufficient power left to complete the update download and installation. Also care to back up your important files and data for safekeeping.
Fourth solution: Reset all settings on your iPhone X.
Invalid settings may also cause conflict with certain apps or device functions. If YouTube started to act weird after modifying some settings on your iPhone or installing new updates, then probably the problem is tied to the recent changes or updates implemented. Some updates would override your current settings and when this happens there is a tendency for errors to occur. To rule this out, you can try performing a settings reset to restore default options and then enable or disable features accordingly and individually. Just follow these steps:
- Tap Settings from the Home screen.
- Tap General.
- Scroll to and tap Reset.
- Select Reset all settings from the given options.
- Enter your device passcode if prompted.
- Tap the option to confirm settings reset.
This reset will not affect any of your data stored in the internal memory so creating backups won’t be necessary. After the reset, your iPhone will reboot automatically. If it doesn’t, then you will need to manually trigger your iPhone to reboot (soft reset). You will need to re-configure your iPhone settings including Wi-Fi, Bluetooth, and other functions to use them again.
Fifth solution: Delete and reinstall YouTube on your iPhone X.
If nothing helps from the prior workarounds, then you have no choice but to uninstall and reinstall YouTube app on your iPhone. The app might have been totally corrupted due to terminal errors and therefore needs to be uninstalled. Here’s how:
- Tap and hold on the YouTube icon or any icon from the Home screen for a few seconds.
- When the icons begin to jiggle, tap the X on the corner of the YouTube app icon. Doing so will delete or uninstall Instagram from your device.
- Tap Delete to confirm action.
- To stop the icons from wiggling, tap on an empty spot from the Home screen.
- Then restart your phone.
- Wait until your iPhone X completes the reboot process, and then open the App Store and search for the latest version of YouTube app to download and install on your iPhone.
Wait until the installation is complete, reboot your iPhone X then launch your recently installed YouTube app to see how it works.
Seek more help
If none of the prior solutions worked for you and that YouTube is still not working on your iPhone X, then it’s either you will stop using the app or find other options to get the app back up and running smoothly again. If you prefer the latter, then you may attempt to contact YouTube Support or Google Help Center for further assistance. There might be some advanced settings that need to be configured or modify to get the app back into its normal state.
Connect with us
If you need more help with the use of certain functions and features of the new Apple iPhone X smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 8. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.
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