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How to fix Netflix that keeps crashing or not working properly on your iPhone 8 (easy steps)

Having entertainment apps on your iPhone like Netflix is one of the many ways of making the most of such a hefty gadget. With Netflix, you can download and watch your favorite TV shows or movies by a tap on your iPhone screen. You can also stream to Airplay-enabled devices over Wi-Fi through Airplay Mirroring. All these are made possible with your iPhone for as long as there is Internet connection. But just like any other apps, Netflix also has its own share of flaws and so it can go rogue or may fail to work as intended. Among the common problems with Netflix encountered by some owners of iPhone 8 is on random crashes and app instability. These apparently denote that something is wrong either on your phone software or Netflix app itself.

Many factors can make an app go rogue and unstable. Fortunately, problems like these are rectifiable by certain workarounds including the ones demonstrated in this context. If you own an iPhone 8 and could not use Netflix because it keeps on crashing, then this post is for you. Read on to learn how to deal with this problem and get Netflix app back up and running smoothly on your new iPhone.

Before we move any further, if you are looking for a solution to a different problem, them drop by our iPhone 8 troubleshooting page for we have already addressed some of the most common problems with this device. Odds are that there are already existing solutions to your problem. Try to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need more help, fill up our iPhone issues questionnaire and we’ll help you with you problem.

How to fix iPhone 8 with Netflix app that keeps crashing

Before you begin to troubleshoot software problems that might have caused Netflix to keep crashing on your iPhone 8, verify and ensure that Netflix service is available in your region. You may have to contact your carrier for further verification. Also make sure that your iPhone has strong and stable Internet connection. Online apps like Netflix may tend to crash or become unstable if the Internet keeps dropping or unstable. You may have to deal with network connectivity issues first, for Netflix to work as intended on your iPhone 8.

First solution: Quit Netflix then restart.

Often times, apps are acting weird when they’re glitching. If this is the first instance for Netflix to become unstable, then most likely it’s just a random software glitch either on the phone system or application itself. Should this be the case, it will likely be remedied by quitting the app and then restart your device. Doing so clears the app from minor errors and likewise refreshes your iPhone’s internal memory.

  1. Open the recent apps screen by pressing the Home button twice quickly.
  2. From the recently used apps screen, swipe up on the Netflix app preview to clear it. If you see multiple apps, then clear them too so none of them would cause any sort or conflict.

When your finished clearing apps, restart your iPhone. You can perform a soft reset or force restart on your iPhone 8.

Second solution: Update Netflix app (if applicable).

Updating the app can also be a potential solution if the Netflix app gets corrupted because of some bugs. Like software updates, app updates also integrate security enhancements to keep the app as bug-free as possible. Here’s what you should do then:

  1. Tap the App Store icon from the Home screen.
  2. Tap the Updates icon at the bottom right of the App Store main screen. A new screen showing a list of apps with available update would show up.
  3. Tap the Update button next to Netflix, to update the app.
  4. Or you can tap the Update All button to update multiple apps at once.

Once Netflix and/or other apps are finished updating, reboot your iPhone to apply the new update changes.

Third solution: Reset network settings on your iPhone 8.

You may resort to performing a network settings reset to rule network connectivity errors out from the possible triggers. As mentioned earlier, network connectivity problems like intermittent connection or Wi-Fi drops are among the factors to consider when dealing with such problems with online apps. Follow these steps to reset network settings on your iPhone 8:

  1. Tap Settings.
  2. Tap General.
  3. Scroll to and tap Reset.
  4. Tap Reset network settings from the given options. This will delete all your current network settings including Wi-Fi networks and passwords.

Once the network settings reset is finished, your iPhone will restart automatically. After it boots up, set up your Wi-Fi network and other network connectivity features to use them again on your iPhone.

Fourth solution: Update your iPhone software to the latest version available.

Bugs and malware are the usual culprits when dealing with software-related issues. Your iPhone might have been flawed by some malware and it’s possible that network features are affected. Hence, network-related apps including Netflix will likewise become erratic. Installing a new update can get rid of such bugs. That said, check for any available update, then update your iPhone with these steps:

  1. Tap Settings.
  2. Tap General.
  3. Tap Software Update.
  4. Wait for your phone to search for available software updates. If an update is available, you will be prompted with a notification saying so. Back up your data for safekeeping.
  5. Then tap Download to begin downloading of the update file. Make sure your iPhone is connected to Wi-Fi internet to complete the download process.
  6. Tap Install once the download has finished to install the update.

Alternatively, you can update your iPhone through iTunes. If you have a computer with the latest version of iTunes software installed, then you’re all set to proceed. Just connect your iPhone using the supplied Lightning cable then follow the onscreen instructions to install available iOS update through iTunes.

Fifth solution: Uninstall then reinstall Netflix app on your iPhone.

In worst case scenarios, the Netflix apps might have been totally corrupted and therefore needs to be uninstalled. Any complex errors from within the app structure will then be cleared. You will need to redownload and install the latest version of Netflix app then. Here’s how:

  1. Tap and hold on any icon from the Home screen.
  2. When the icons start to jiggle, tap the X in the corner of the Netflix app icon. Doing so will delete or uninstall the app.
  3. If prompted, tap Delete to confirm action.
  4. Reboot your iPhone after deleting Netflix to implement the changes and refresh the system.

Then head over the App Store to download and install the latest version of Netflix app for your iPhone 8 with these steps:

  1. Open the App Store.
  2. Tap Search from the App Store main screen.
  3. Type Netflix in the search bar.
  4. Tap Search.
  5. From the search result, tap to select Netflix, Inc.
  6. Tap Get or the Cloud icon to start downloading and installing the app.
  7. If prompted, enter your Apple ID password to continue.
  8. Once the app is successfully installed, go to your Home screen then tap the Netflix icon.
  9. Enter your Netflix email address and password. Otherwise, set up your membership if you’re not yet a member.
  10. Select the option to Sign In.

Wait until your device is connected to your Netflix account and then start using Netflix on your iPhone.

Seek more help

Contact Netflix Help Center for further assistance in performing more advanced troubleshooting procedures. If you see any error code or message when using Netflix before it crashes, take note of the code or message and refer to the given solutions from the Netflix Help Center or Netflix website.

Connect with us

If you need more help with the use of certain functions and features of the new Apple iPhone 8 smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 8. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.

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