When it comes to useful apps, you can consider Gmail as one. It’s one of the best alternative email platforms to the stock mail app on your iPhone. Aside from offering other cool features that are not found in the stock Mail, Gmail is also simple and easy to use. Most importantly, it’s developed by reputable entities. But there are still times when robust apps like Gmail would give into various random performance issues including lags, unresponsiveness, and frequent crashes. Many factors can make these adverse symptoms transpire. The main question we’ll try to address in this context is on how to deal with the issue on random or frequent crashes on the iPhone X Gmail app. Read on if you need to know the answer.
Before we move on, if you have other issues with your iPhone, visit our iPhone X troubleshooting page for we have already addressed some of the most commonly reported issues with the device. Browse through the page to find issues similar with yours. If you still need our assistance after that, then fill up our Android issues questionnaire to contact us.
- How to fix your iPhone X with Gmail app that keeps crashing
How to fix your iPhone X with Gmail app that keeps crashing
Make sure your iPhone has active and stable Internet connection. It is one of the key requisites for server-based apps like Gmail to work smoothly on your device. If you are experiencing intermittent Wi-Fi connection or your Internet keeps on dropping, then you will need to deal with network connectivity issues first to get Gmail back up and running smoothly again.
First solution: Quit and restart the app.
Just like your device, apps also need a restart especially when things are no longer going smoothly. If this is the first time your Gmail app is misbehaving on your iPhone X, then it’s likely just a random glitch that can be remedied by restarting the app. So here’s what you should do then:
- Press the Home button twice quickly. Doing so will show up a list of your recently used apps.
- Locate Gmail app and then swipe up on the app’s preview to close it.
If you see other apps, then you might as well consider closing them too. Just swipe up on each app to quit. Doing so will prevent any of them from causing conflict with Gmail.
Second solution: Reboot your iPhone (soft reset).
Aside from errant app, system glitches on the iPhone can also cause your apps to go rogue at some point. And this could be what’s going on with your iPhone X Gmail app. A simple solution to this is a soft reset or device restart. If you haven’t restarted your phone yet, then you must do so with these steps:
- Press and hold the Side/Power button and either the Volume button for a few seconds until the Slide to Power Off prompt appears on the screen.
- Drag the slider to power off your iPhone completely.
- After 30 seconds or 1 minute, press and hold the Side/Power button until the Apple logo appears.
You can also navigate to Settings-> General-> Shut Down menu to turn off your phone and restart as usual.
In the case where your iPhone becomes unresponsive as Twitter gets frozen or stuck, you’ll need to perform a force restart instead. It is a simulated battery removal procedure to restart or unfreeze a frozen iPhone. And here’s how it’s done:
- Press and quickly release the Volume Up button.
- Press and quickly release the Volume Down button.
- Then, press and hold down the Side/Power button until the Apple logo appears.
It works the same a soft reset without deleting any of your data or personal information stored on the internal memory of your iPhone.
Third solution: Update Gmail and other apps, if available.
Updates can be your savior if the main reason why Gmail is not working on your iPhone X is because the app is already outdated. This is likely the case if you haven’t set up your phone to install updates automatically. Having said that, you will need to manually install available updates for your apps including Gmail. Here’s how to get started:
- Tap the App Store icon from the Home screen.
- From the App Store screen, tap the Updates icon located at the bottom right. A list of apps will show up. These are the apps with new updates available.
- To update individual apps, tap the Update button next to Gmail or other app.
- To update all apps at once, tap the Update All button. This button only becomes available if multiple app updates are available.
After updating your apps, reboot your iPhone to refresh the system and apply the new changes to your apps.
Fourth solution: Reset network settings on your iPhone X.
Problems like this can likewise be attributed to incorrect network settings that eventually trigger network problems to occur on your device. Note that Gmail is a server-based app so if something goes wrong with the network, the app may not be able to establish connection with the Gmail server and therefore results to this error. To rule this out, you can try performing a network settings reset to restore all default network settings and manually configure your Wi-Fi network again. Here’s how:
- Tap Settings from the Home screen.
- Tap General.
- Scroll to and tap Reset.
- Select the option to Reset network settings. This will erase your current network settings and restore the defaults without affecting your data stored in the internal memory.
- Enter your device passcode if prompted.
- Tap the option to confirm reset.
Your iPhone will restart automatically when the network settings reset is finished. After that, you can continue to setup and connect to your Wi-Fi network again. Make sure your iPhone is connected to the Internet before you launch the Gmail app so it will be able to connect to the server right away.
Fifth solution: Remove and reinstall Gmail app on your iPhone X.
It is possible that your Gmail app is totally corrupted and therefore no longer able to work as intended. This can happen when triggered by some bugs and malware, or corrupted cache files and data from within the application itself. Faulty updates are also among other factors to blame. As remedy, you will need to delete the corrupted Gmail app and install the latest functional version of the app on your iPhone. Follow these steps to get started:
- Tap and hold on the Gmail icon or any app icon from the Home screen.
- When the icons start to jiggle, tap the X in the corner of the app (Gmail) to uninstall it.
- Tap Delete to confirm.
- Perform a soft reset or restart your iPhone after deleting Gmail app.
Then download and install the latest version of Gmail app for your iPhone 8, with these steps:
- Tap to open the App Store.
- From the App Store main screen, tap Apps at the bottom.
- Tap Search at the bottom then enter Gmail in the search field.
- Tap to select the Gmail app version you want to download and install. Be sure to select the compatible version for your iPhone.
- Tap GET then tap INSTALL.
- If prompted, enter your iTunes credentials (iTunes account password) to complete the installation.
To apply the recent changes and refresh your phone system, reboot your iPhone X when the installation is complete.
If you wish to report the issue to Gmail app developers, then you may contact Google Support or Gmail Help Center. They can also walk you through a more advanced troubleshooting procedure using a dedicated software to fix whatever error from within the app and get it back up and running smoothly again. If the Gmail app started to crash or misbehave after installing a new update to iOS, you can also escalate the matter to Apple Support so they can make further assessments and if necessary, develop a fix patch to obliterate bugs. And while waiting for the official fix, you can always use the stock Mail app to view and reply to important emails on your iPhone X instead. Just set up your email account to access and manage your inbox.
Connect with us
If you need more help with the use of certain functions and features of the new Apple iPhone X smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 8. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.
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