Hello iOS fans! Today we address one of the issues that has become commonplace for #iPhone8 device that received the iOS 11.3 update. As the title says, we’ll be here to give an advice on what can be done if an iPhone can no longer boot to normal mode. We also cover 3 other related issues so we hope you’ll find this post useful.
If you are looking for solutions to your own #iOS issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
Problem #1: iPhone 8 stuck on Recovery Mode after updating to iOS 11.3
Hi. Hope you can help me. I have an Iphone 8 stucked on restore/recovery mode after updating to iOS 11.3. I have already tried all troubleshooting method like, changing PC, change Cable, Port, and event reset my pc. I have the latest itunes but i keep on getting error 14. I keep on doing the above solution for more than 2 days but no luck. I went to an apple service provider (switch) here in Phillipines and this is their diagnosis: -Stuck on recovery mode., iTunes error 9. Whole unit replacement is needed to resolved the issue Worked performed: Performed visual inspection, device passed. Tested and checked the device verified stuck on recovery mode. Restore and installed updated iOS software, iTunes error (9), issue not resolved. Tried to reseat the battery and display flex cable, issue not resolved. Performed Serial number verification using serial number reader tool, IMEI and serial number match. Performed Micro inspection, LCI is not triggered and no signs of modifications. Device is Eligible for whole unit replacement. — John Villegas
Solution: Hi John. Error 9 and 14 can either mean there’s a problem with the computer you’re using to update your iOS device, or there’s an issue with your iOS device itself. If Apple Service Center itself can’t fix the issue for you, there’s nothing much that we can do about your iPhone either. Troubleshooting an iOS device at user level is simple. At most, you’ll be asked to perform a recovery but that’s it. There’s no complex troubleshooting for the situation you’re in so we say you go ahead and heed Apple’s suggestion. The latest iOS update has generally gone well for millions of iOS devices around the world so there must be a unique factor on your iPhone that caused a software error. What that error is remains a mystery as there’s no direct way to check on it. It’s most likely a coding issue so it’s buried deep inside the operating system. It’s not economically viable for Apple Service Center to access your device’s software history and trace the error that’s why they’re recommending a replacement. So, you should consider their advice to save you time and effort.
Problem #2: iPhone 8 overheats when charging, keeps showing temperature warning while in use
I have an iPhone 8. I have had it for 6 days. I have used it fine until last night. I put it on charge using the apple charger overnight. In the morning the phone had switched off and wouldn’t turn on. Finally it showed that the battery was low. I put it on charge and charged it to 25% before making a 2 minute call. The battery died at this point. I placed it back on charge and left it for 1 hour. When I checked it, it had 17% charge and was so hot I couldn’t pick it up for long. After leaving it to cool down (it had the temperature message on in) I then charged it for 4 hours and had 53% charge. Once I could finally get into it I removed several apps, turned off location services etc. As soon as I use it the temperature message comes on and the phone overheats again. It is constantly hot no matter how long it is turned off for. The battery drains without use. Any advise is great fully received. — Janine.ward121
Solution: Hi Janine.ward121. The first step that you need to do in this case is to ensure that you create a backup of any irreplaceable data while you still can. There’s no telling when your phone decides to shut off for good. Once you’ve taken care of that, consider doing a factory reset to see if the overheating issue is being caused by an app or content. With your device in factory state, everything not Apple- or carrier-related will be removed. This means that if the reason for the glitch you’re experiencing is software in nature, it will be removed effectively. We know for a fact that a factory state iOS does not have the issue you’re in right now.
To factory reset your iPhone 8:
- Open Settings app.
- Tap General.
- Tap Reset.
- Tap Erase All Content and Settings.
- If prompted, enter your passcode.
- Tap Erase iPhone.
Once you’ve factory reset your iPhone, let it run for a few hours and check for the problem. If overheating won’t occur and charging works normally, then the reset has eliminated the bug (it may return if it’s due to a bad app however). We strongly recommend that you restore your iPhone as a new device first so that you’ll know if the problem is app-related once you add all your apps back later on.
Problem #3: iPhone 8 freezes and lags when trying to unlock the screen
First of all, my software version is currently 11.3.1 but there was no option for me to select that version. Over the past month, I have been experiencing major issues with my iPhone 8. Every day or two, I would encounter a graphical distortion on when trying to unlock my phone and the only way to get rid of this graphical distortion is to repeatedly press the lock button several times (anywhere between 3-50+). However, very often, this graphical issue would cause my phone to eventually become completely unresponsive. I have tried many, many times to perform a reboot by holding the home button and the lock button but there will be no response no matter how many times I try. Sometimes, it will take only a few tries of rebooting for the phone to turn back on and other times it will take hours/a full day before it turns back on. Recently,I have been having this issue much more frequently and almost everytime I lock my phone, I will either encounter a graphical distortion or the phone display is unresponsive. This has made the phone extremely unreliable and unusable most of the time. I’m hoping someone can advise me of a fix for this, or that someone can point me in the right direction. Thanks. — Jack
Solution: Hi Jack. There may be a software issue causing trouble so the first tip that we have for you is to reset your device. The bug may be a product of an incorrect setting or software misconfiguration so try resetting all settings first. Here’s how:
- From the Home screen, go to Settings>General>Reset.
- Tap Reset All Settings.
- If presented, enter the passcode.
- Tap Reset All Settings to confirm.
If that won’t help, the next best thing to do is to create a backup of your personal data to iCloud or iTunes. You should do this before doing the next step, which is to factory reset your iOS device. Basically, everything you want to do is already outlined for Janine.ward121 above so kindly refer to our suggestions for her.
Should the issue return after a factory reset, that means there’s an issue with your iPhone that’s beyond your ability to fix. You must contact Apple support for help.
Problem #4: iPhone 8 stuck on Apple logo screen, won’t boot up
My iPhone 8 got stuck in the Apple logo loop. I tried to update it through itunes multiple times without success. Then I tried restoring it and that didn’t fix the problem either. Been having problems charging lately so that may be related. My phone would just stay at the same percent while plugged in.. May actually be on update 11, I cant confirm whether or not my phone ever actually updated or reset to factory. — Sean Grimball
Solution: Hi Sean. Try doing a DFU update or restore first. This will force the device to receive an update via iTunes. Here’s how to do it:
- In your computer, close all active apps.
- Open iTunes.
- Turn off your iPhone. If you can’t turn it off normally, let the battery drain to 0% so the phone powers down on its own. Charge the phone for at least an hour without attempting to turn it on.
- Connect your iPhone to the computer via USB cable.
- Press and hold the Power button for at least 3 seconds.
- Press and hold the Volume Down button on the left side of the iPhone while continuing to hold the Power button. Be sure to hold both Power and Volume Down keys for 10 seconds. If Apple logo appears at this time, repeat steps 5 and 6. Apple logo should not show at all.
- Continue to hold Volume Down key for another 5 seconds. If the Plug into iTunes screen is displayed, repeat steps 5-7. Plug into iTunes screen should not show up.
- You’ll know that your phone is in DFU mode if the screen remains black. Your computer should then tell you that iTunes has detected an iPhone.
- Follow the on-screen steps in your computer to do a full recovery.
If nothing happens after a DFU restore or update, or if you can’t do it at all in the first place, there must be a hardware malfunction on your iPhone 8. Try to inspect the charging port for debris or foreign object that may be blocking the lightning cable from connecting with the board. If possible, try using a magnifier so you see more clearly the insider of the port. If there’s dirt, pocket lint inside, try dislodging it using a can of compressed air. If there’s nothing out of ordinary inside, or if there’s a bent pin, get professional help from Apple to have your phone repaired.
Engage with us
If you happen to have a problem with your own iPhone, let us know about it and we will do our best to post them and their solutions in our upcoming articles. You can use this link to contact us for assistance. We can’t guarantee an answer to every question but rest assured that we will exhaust everything on our end to help you.
Be as detailed as possible when describing your problem to help us diagnose your issue easily. If you can include error messages, popups, attempted troubleshooting steps, and circumstances leading to the problem, that would be very helpful.