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How to fix an iPhone 7 Plus that has no Internet access even if connected to Wi-Fi (easy steps)

Network problems in mobile devices may occur in various types and symptoms. In most cases, software errors and glitches are to blame. Technical difficulties on the Internet service provider’s end are likewise deemed among the underlying cause. In worst cases, physical or liquid damage on the network equipment or device components. Hardware-related problems with the network are usually deemed major issues as they often require service as ultimate solution. Meanwhile, software-related network errors are often minor problems that can be rectified by certain workarounds.

The main issue tackled in this post can either be considered minor or major depending on the root cause. It’s on the iPhone 7 Plus that has no Internet access even if it’s Wi-Fi status says, Connected. To rule software errors out, you may attempt to troubleshoot the problem using any of the given procedures. If you end up having the same unresolved issue, then that denotes your iPhone requires service.

But before anything else, if you have other concerns with your iPhone 7 Plus, make sure you drop by our troubleshooting page for we have already addressed some of the most commonly reported issues with this new iPhone. If you need further assistance or if you can’t find what you’re looking for in that page, fill up our iPhone issues questionnaire and hit submit. Don’t worry, it’s a free consultation service so you don’t have to worry about anything. Just give us more information about the problem and we’ll do our best to help you fix it.

First solution: Reboot your wireless router/modem.

Working on the very source of your Internet connection at home is likely the best aspect to begin with. Your network equipment (wireless router or modem) firmware might have crashed and therefore unable to work as intended. Firmware crashes are usually resolved by a simple restart, just like when your computer is misbehaving. That said, follow these steps to reboot or power cycle your wireless router or modem at home:

  1. Locate the Power button/switch on your modem/wireless router then press that button until the device powers down.
  2. While it’s off, unplug the A/C adapter from the power source and leave it unplugged for about 30 seconds to 1 minute.
  3. Then plug it back in and press Power to turn on again.

Wait until all the light indicators get stable. Check your iPhone and ensure Wi-Fi is connected. And to find out if it’s already able to access the Internet, navigate to any website. Try to browse multiple sites to ensure that everything is working as intended.

Second solution: Reboot your iPhone 7 Plus (soft reset).

If the problem continues after power-cycling the network equipment, then reboot your iPhone as well. This will clear your phone’s internal memory and erase any minor glitches including those affecting network functions on the phone. If you haven’t restarted your iPhone yet, then do so with these steps:

  1. Press and hold the Power button until the Slide to Power off menu appears.
  2. Drag the slider to the right to power off your device.
  3. After 30 seconds, press and hold the Power button again until the Apple logo appears.

Allow your device to finish booting up then retry connecting to the Internet. A restart or soft reset won’t affect any data stored on the internal memory of your device.

Third solution: Forget wireless network then reconnect.

A corrupted Wi-Fi network in use can also be the main culprit. In this case, you need to delete your wireless network from your iPhone, set it up again, and reconnect to Wi-Fi as if it’s the first time your iPhone does. Here’s how it’s done:

  1. Tap Settings from the Home screen.
  2. Tap Wi-Fi. Wait until the Wi-Fi networks populates.
  3. Tap the blue “i” or information icon next to the Wi-Fi network you want to forget/delete.
  4. Tap Forget this Network.

The network will then be deleted. Restart your iPhone afterwards then scan and reconnect to your Wi-Fi network with these steps:

  1. Navigate to Settings-> Wi-Fi menu.
  2. Tap the Wi-Fi slider to enable Wi-Fi, if necessary.
  3. Wait until your device is done scanning for Wi-Fi networks in range.
  4. Scroll to and tap to select your Wi-Fi network to connect to.
  5. Enter the network password, if necessary.
  6. Tap Join.
  7. Wait until Wi-Fi status says, Connected.

Then try to browse or navigate to any website and see if you can now access the Internet.

Fourth solution: Reset network settings on your iPhone 7 Plus.

Network settings errors can also result to the same issue on your iPhone. If the problem started after modifying some settings or installing a new app or software update on your device, then the error must be attributed to the recently implemented settings changes. To rule this out, you can perform a network settings reset to restore the default or original network settings and options. After the reset you can set up your Wi-Fi network accordingly. To get this done, follow these steps:

  1. Tap Settings from the Home screen.
  2. Tap General.
  3. Scroll to and tap Reset.
  4. Select Reset Network Settings from the given options.
  5. If prompted, enter your device passcode.
  6. Tap Reset Network Settings again to confirm.

Your iPhone will then instigate a network settings reset and then reboots automatically when done.

Fifth solution: Update iOS to the latest version via iTunes.

Software bugs and malware dwelling in your iPhone system can also inflict such network troubles. In this case, installing the latest iOS update can help. iOS 11.3.1 is now available for your iPhone 7 Plus. The new update brings in new features and security enhancements. Given that your iPhone doesn’t have Internet access, updating software via over-the-air (OTA) won’t be possible. As alternative method, you can update your iPhone through iTunes on a computer. You’ll need the latest version of iTunes installed on your computer to get started. If you’re all set, then follow these steps:

  1. Connect your iPhone to your computer using the supplied USB cable or Lightning cable.
  2. Open iTunes on your computer and wait for it to recognize your iPhone.
  3. When recognized, iTunes will automatically search for software updates. If prompted with a new update version, click Download and Update.
  4. Click Next to continue.
  5. Click Agree.
  6. Wait for iTunes to download the software update. The software update will then be implemented on your iPhone.

When the update is completely installed, your iPhone will restart.

Your iPhone must also have at least 50 percent of battery to prevent any interruptions due to power drain in the later process. If your iPhone still cannot access the Internet, consider other options.

Other options

  • Restore your iPhone to factory defaults. For major software issues on your device that caused complex network connectivity issues like this, performing iOS restore can potentially fix it. You may opt to reset your iPhone 7 Plus and restore it to factory defaults or from a previous iOS backup. This method results to data loss though.
  • Contact your Internet service provider. There might be a problem on your network provider’s end that has caused the Internet to become unstable. Many people who have dealt with the same issue have found later that the underlying cause is a network outage due to some technical problems on the part of the Internet service provider. Make sure this is not what’s causing your trouble.
  • Contact your wireless router/modem manufacturer. In the case where the wireless router or modem is acting weird like when any of the light indicators is showing red and remains red after a series of reboots, it likely denotes a problem with the network equipment that needs to be resolved for your Internet services to resume and work properly again. Either the wireless router/modem firmware is corrupted or the equipment itself is damaged. For corrupted firmware to be resolved, the wireless router/modem likely needs to be provisioned or reset by your service provider while hardware damage requires service.

Connect with us

If you need more help with the use of certain functions and features of the new Apple iPhone 8 smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 8. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.

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