Many types of Wi-Fi errors can occur on your device and they are inevitable. Here in this, I will tackle one particular issue transpiring on the new iPhone 8 handset and that is about no Internet access even when the device is already connected to a wireless network. Problems like this can happen due to many different reasons. It can be due to a network outage or technical problems on your network service provider’s end. In other cases, this happens due to account-related issues like when outgoing services are temporarily disabled for accounts with issues that needs to be settled. But in most cases, wireless Internet connection issues are attributed to system errors. Read on to find out how to deal with these problems on your iPhone 8 with the following walkthroughs.
Before we move any further, if you are looking for a solution to a different problem, them drop by our iPhone 8 troubleshooting page for we have already addressed some of the most common problems with this device. Odds are that there are already existing solutions to your problem. Try to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need more help, fill up our iPhone issues questionnaire and we’ll help you with you problem.
- First solution: Power cycle your wireless router/modem.
- Second solution: Restart your iPhone 8 (soft reset).
- Third solution: Disable then re-enable Wi-Fi on your iPhone 8.
- Fourth solution: Forget Wi-Fi networks on your iPhone 8.
- Fifth solution: Reset network settings on your iPhone 8.
- Other options
- Seek more help
First solution: Power cycle your wireless router/modem.
The very first thing ISP tech support would recommend when dealing with Internet or wireless connectivity issues is a router/modem restart. They usually refer the process as “power cycling” of the network equipment — the very source of your wireless Internet connection at home. It can fix minor firmware glitches on the modem or wireless router that might have caused random Wi-Fi issues on your iPhone including the one you’re dealing with right now. Here’s how it’s exactly done:
- Turn off your modem or wireless router by pressing on the Power button until all the light indicators are out.
- Unplug your router/modem from the power source for about 30 seconds to 1 minute.
- After the elapsed time, plug it back in.
- Press the Power button to turn the modem/router on again.
Wait until all the light indicators on the modem/router become stable and likewise there shouldn’t be any red light. A red light usually indicate a problem like no signal or no network access. If you see any red light on your wireless router or modem after the power cycle, contact your Internet service provider to check for any network outage. Sometimes, the problem that requires fixing could be on your network provider’s end. Otherwise, contact the manufacturer of your wireless router or modem, escalate the problem and ask other recommendations.
Second solution: Restart your iPhone 8 (soft reset).
If the problem continues after rebooting your modem or wireless router, then it’s time to troubleshoot your iPhone software for errors. And the first possible solution for you to try on is a a soft reset or simply reboot your iPhone 8. A soft reset potentially fixes minor software errors that inflict minor flaws to your iPhone’s system. Here’s how it’s done:
- Press and hold down the Side/Power button for a few seconds until the Slide to Power Off menu appears.
- Drag the slider to turn the device off completely.
- After 30 seconds, press and hold down the Side/Power button again until the Apple logo appears.
Wait until your phone boots up completely and connects to Wi-Fi. When connected, try to browse a website and see if it’s now able to access. If it’s still not working, then try the next possible solutions.
Third solution: Disable then re-enable Wi-Fi on your iPhone 8.
One of the many ways to restart Wi-Fi internet on your iPhone is by turning Wi-Fi off and then on shortly. This is a simple old trick that has done wonders to a lot of people who have had minor troubles with mobile internet access. You too can try it with these steps:
- Go to Settings.
- Tap Wi-Fi.
- Tap the Wi-Fi switch to turn it off for a few seconds then tap to turn Wi-Fi on again.
Alternatively, you can do the same by turning Airplane mode on for a few seconds and then turn it back off. It helps refresh wireless connectivity functions on the phone.
Fourth solution: Forget Wi-Fi networks on your iPhone 8.
Sometimes, the root cause of the problem is a corrupted Wi-Fi network on your iPhone. It could be the wireless network you are currently using or other networks saved on your device. To rule this out from the possible causes, try to forget Wi-Fi networks from your iPhone 8 with these steps:
- Tap Settings from the Home screen.
- Tap Wi-Fi.
- Tap the blue i or information icon next to the Wi-Fi network you want to delete.
- Then tap the option to Forget This Network.
- Restart your iPhone, then scan and connect to your wireless network again.
- To scan for a Wi-Fi network to join, head over to Settings-> Wi-Fi, then tap the slider to enable and view available Wi-Fi networks. Select your wireless network to join and connect.
It would be like the first time for your iPhone to connect to your Wi-Fi network so it should work properly.
Fifth solution: Reset network settings on your iPhone 8.
Incorrect network settings can also cause the same issue to occur on your device. Perhaps your network settings might have been incorrectly configured manually or automatically. If the problem occurs after you made some changes to your settings, then that’s likely the trigger. In this case, you can try reverting the changes back to their previous configuration. However if you can no longer recall which settings to change, then you can do a network settings reset instead. Here’s how it’s done:
- Tap to open Settings.
- Tap General.
- Scroll to and tap Reset.
- Select the option to Reset network settings. This will erase your current network settings and other saved wireless networks on your phone.
Your iPhone reboots automatically when the reset is finished. Wait until it boots up completely then set up your Wi-Fi network to connect to again.
You may consider opting for a full system reset or factory reset if the problem continues after doing all prior procedures. There might be a more complex system error that prevented your device from having access to the Internet even when it’s already connected to a wireless network. A full system reset wipes out everything from your device including any software glitches and bugs that are inflicting troubles. You can first try on a factory reset either through iTunes or your iPhone settings menu.
- To do so, navigate to Settings-> General-> Reset-> then select the option to Erase all content and settings. This will erase everything from your including your personal information. So be sure to back up your iPhone data beforehand.
The other way to reset an iPhone 8 to factory settings is using iTunes on a computer. In order to proceed, you will need to secure a computer (Windows PC or Mac OS) with the latest version of iTunes software installed. After having these requisites, connect your iPhone to the computer using the original USB cable or Lightning cable, wait for iTunes to recognize your phone, and then follow the onscreen instructions to proceed with system reset and/or iOS restore on iTunes.
Seek more help
You can always reach out to your carrier’s help desk or Apple Support for other options and further assistance in performing more advanced troubleshooting methods that are necessary to fix the problem with your iPhone’s Internet connection. Or you can also contact your Internet service provider to ensure that the problem is not on their end. Sometimes, wireless connectivity issues including this one are attributed to some sort of network maintenance or network outages. Be sure to verify those matters too.
Connect with us
If you need more help with the use of certain functions and features of the new Apple iPhone 8 smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 8. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.