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What causes iPhone 7 notifications to play in silent mode and how to fix it? [Troubleshooting Guide]

Emerging among the less known issues affecting some iPhone 7 variants is on the notifications, alerts, and sounds that play even when the phone is in silent mode or DND mode. Some people have it that their iPhone started to act weird after making changes to their iPhone settings while others bumped into the same issue after installing a new app or software update. Apparently, it’s a software issue, most likely a software glitch that’s randomly transpiring on the iPhone. That said, it can be fixed at home by performing applicable workarounds.

If ever you’re here for the same reason, then this post might be able to help you out. Read on and attempt to fix the problem using any of these subsequent solutions.

Before going any further though, if you have other concerns with your new iPhone, make sure you drop by our iPhone 7 troubleshooting page for we have already started supporting the device. Moreover, if you need further assistance, you can always contact us by completing our iPhone issues questionnaire and providing us with sufficient information about the problem.

First solution: Reboot (soft reset).

One of the first steps in troubleshooting software-related problems in mobile devices is a soft reset or restart. Restarting your device not only clears up the memory but also rectifies minor bugs and software glitches that caused certain apps or the device itself to act weird at times. This method doesn’t affect any of your critical data and personal information stored on your iPhone’s internal storage, thus it’s a safe process to begin with.Here’s how it’s done:

  1. Press and hold the Power button until the Slide to Power Off menu appears.
  2. Drag the slider to power off your iPhone completely.
  3. After 30 seconds, press and hold the Power button again until the Apple logo appears on the screen.

Wait until your iPhone boots up completely then try to set it to mute and see if the issue persists or not.

Second solution: Force restart.

A forced restart is the first recommended solution to software-related errors that caused the device to become unresponsive, frozen and stuck on black screen. Similar to a soft reset, a force restart will not affect any of your iPhone data for as long as it’s properly carried out. Should you wish to try it, here’s how to force restart your iPhone 7:

  1. Press and hold the Power button and the Volume Down button simultaneously for about 10 to 20 seconds.
  2. When the Apple logo appears, release both buttons at once.

Wait until your iPhone boots up completely.

Third solution: Check your iPhone 7 DND settings.

If Do Not Disturb mode is enabled on your iPhone 7 and yet you still hear sound, alert, or notifications on certain calls, it’s possible that Emergency Bypass option is turned on. Emergency Bypass is an iOS 10 feature that allows individual contacts to bypass DND mode and have sounds, alerts and vibrations from that specific contact get through to your iPhone even if DND is turned on. You can check your contacts settings to rule this out from the possible causes. Here’s how to access this option:

  1. Tap to open the  Contacts app or Phone app.
  2. Locate the contact you want to check on and see if Emergency Bypass is enabled.
  3. Tap Edit.
  4. Tap Ringtone in the contact information.
  5. From the Ringtone menu, you should see Emergency Bypass option.   
  6. If necessary, toggle the switch next to Emergency Bypass to turn the feature OFF. It has to be turned off to prevent sounds, alerts, and vibrations from the selected contact while on DND mode.

Restart your iPhone 7 after applying new changes to your iPhone settings then see if everything is already working as intended.

Fourth solution: Reset all settings.

Sometimes recently applied changes may cause conflict. This is likely the case if the issue just occur suddenly after changing some settings on your iPhone 7. Reverting the settings back to the previous configuration can be a prompt remedy given that you’re certain of which setting or option has to be reverted. Otherwise, it will be a bit of a challenge. As alternative solution, you may opt to reset all settings on your iPhone 7 instead. Doing so will erase your current settings and reverts them back to defaults without affecting your iPhone data and personal information. Here’s how it’s done:

  1. Tap Settings from the Home screen.
  2. Tap General.
  3. Scroll to and tap Reset.
  4. Select the option to Reset All Settings.
  5. If prompted, enter your device passcode.
  6. Tap Reset All Settings to confirm.

Wait until the reset is finished and your iPhone 7 power cycles.

Fifth solution: Update iOS to the latest version

If you haven’t already, then check for available software update for  your iPhone 7 then go for an upgrade. Software updates contain bug fixes so if ever the issue you’re dealing with is inflicted by some bugs, then installing an update should be able to fix it.

To check for over-the-air (OTA) updates, go to Settings-> General-> Software Update menu. An update notification will show up if a new update is available for your device.

Before you proceed with the update download and installation, make sure your iPhone is connected to Wi-Fi and has sufficient power. Follow the onscreen instructions to complete the update installation process.

Last resort: Factory reset/iOS restore.

In the case where the problem occurs suddenly after installing a new firmware update, it could be a post-update issue. Try to reboot or force your iPhone to restart first. If that won’t do any good, then you may opt to go for a factory reset or restore to a previous iOS backup. It is but also worth to note that all your critical data and personal information will be lost in these processes. Should you wish to proceed, be sure to back up all your iPhone data beforehand.

You can perform a factory reset through your iPhone 7 Settings menu then go to General-> Reset-> Erase All Content and Settings. If prompted, enter your device passcode to proceed and confirm factory reset.

Alternatively, you can use iTunes on a computer to reset your iPhone 7 to factory defaults or restore to a previous iOS backup.

If none of these methods is able to fix the problem and that your iPhone 7 notifications still play in silent mode or DND mode, then your next best option is to reach out to Apple Support or you device carrier for further assistance and other recommendations.

Connect with us

If you need more help with the use of certain functions and features of the new Apple iPhone 7 smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 7. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.

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