The iPhone 7 is indeed one sturdy Apple device ever released. But just like any other iPhones, this handset is likewise not free from flaws. In fact, you can find a lot of people raising complaints online regarding different types of problems they have encountered since day first of owning the iPhone 7. One of the issues that surfaced among the common problems is on the device that gets stuck on black screen. Others have it that their iPhone 7 is stuck on black screen with notification light. If ever you too are dealing with this same issue on the same iPhone, then this post might be able to offer you some inputs.
There are two possible reasons as to why your iPhone gets stuck on black screen. It could be due to a complex system error that caused the device to stop working or a damaged hardware component like a bad battery that is causing the device to become completely debilitated. Before taking a trip to a service center, you can try some workarounds to fix the problem on your end. Highlighted below are among the last options for you to try on.
Before going any further though, if you have other concerns with your new iPhone, make sure you drop by our iPhone 7 troubleshooting page for we have already started supporting the device. Moreover, if you need further assistance, you can always contact us by completing our iPhone issues questionnaire and providing us with sufficient information about the problem.
First solution: Force your iPhone 7 to restart.
The first recommended solution when it comes to stuck problems in mobile devices that are inflicted by major software errors is a forced restart. It is a simulated battery removal procedure to help the device quit from running in snatches and get it back up and running smoothly again. Here’s how a forced restart is done on your iPhone 7:
- Press and hold the Power button and the Volume Down button for about 10 to 20 seconds.
- When the Apple logo appears, release both buttons at once.
If it’s successful, your iPhone should boot up and run again. Otherwise, it remains stuck on the same black screen with notification light. At this point, you can move on and try the next possible solutions.
Second solution: Plug in your iPhone 7 to a charger.
It’s possible for a phone to be stuck on black screen simply because it completely run out of power. To make sure this isn’t the case with your device, plug it to a charger and then let it charge for up to an hour or two. Usually, the charging indicator will show up on the screen a few seconds or minutes after it’s plugged in to the charger. If you don’t see the charging indicator in an hour, verify and ensure that everything is plugged in firmly. Also check and ensure that the jack, USB cable, and power adapter are free from any signs of damage. You can try switching to other ports, use a different USB cable or power adapter to determine which is working or not.
Third solution: Attempt to access your iPhone 7 in recovery mode.
Performing a recovery mode restore can potentially fix complex software errors that might have caused your iPhone to get stuck on black screen. You will need to secure a computer with the latest version of iTunes software installed in order to carry out this restore. Once you’re all set, follow these steps to access and restore your iPhone 7 in recovery mode using iTunes:
- Connect your iPhone to a computer using the original USB cable.
- Open iTunes on the computer.
- With your iPhone connected, press and hold the Power button and Volume Down button simultaneously for a few minutes and then release both buttons when the Recovery Mode screen appears. Do not release the buttons when you see the Apple logo as you will put your device in recovery mode.
- If iTunes prompts you to restore or update, select the option to Update. iTunes will then attempt to reinstall iOS on your iPhone without erasing your data.
Usually it would take about 10 to 15 minutes for iTunes to download the software for your device. If it takes over 15 minutes, your iPhone will exit recovery mode and it that happens you will need to repeat the steps to enter recovery mode again.
Third solution: Try to restore your iPhone 7 in DFU mode.
The deepest type of system restore you can do on your iPhone is through DFU mode restore. DFU stands for Device Firmware Update, an iPhone state where it can communicate with iTunes on a computer without activating the bootloader or iOS. A DFU mode restore is usually performed by an Apple technician at the genius bar to fix more complex software errors that caused the iPhone to malfunction. You can consider this as your last resort if none of the prior methods is able to fix the problem and that your iPhone 7 remains stuck on black screen. Follow these steps to attempt to restore your iPhone in DFU mode:
- Connect your iPhone to your computer. You can use either a Windows PC or Mac computer.
- Open iTunes on your computer. Be sure to use the latest version of iTunes software to avoid system conflicts.
- With your iPhone connected, press and hold the Power button and Volume Down button simultaneously for about 8 seconds.
- After the elapsed time, release the Power button but continue to hold the Volume Down button until you will see a message saying that “iTunes has detected an iPhone in recovery mode.”
- Release the Volume Down button when you see this message.
If your iPhone screen is completely black, then you have successfully entered DFU mode. But if it’s not, try again from the very start. Once you’re in DFU mode, restore your iPhone 7 using iTunes.
Seek more help
Contact Apple Support or visit the nearest Apple service center in your place to have your iPhone checked for any indications of hardware damage. There is a higher chance that your device has obtain any sort of physical or liquid damage given that it remains stuck on black screen after performing prior resets and system restore. Usually complex software errors are dealt with a system reset, if not by recovery mode restore or DFU mode restore. And since you found no success in doing so, you’ve got no other choice but to seek further technical assistance from an Apple technician.
Connect with us
If you need more help with the use of certain functions and features of the new Apple iPhone 7 smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 7. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.
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