Part of what makes iOS an excellent pick by millions of users is the fact that it’s user-friendly. iOS is easy to use and doesn’t require a steep learning curve. But what makes it easy comes at a price; there’s not much that a user can do when faced with issues. For example, in today’s #iPhone7 troubleshooting article, two users mentioned below will be told that their issues may eventually require sending their iPhones to Apple. The main concern of the user in the first case is on how to recover data from an iPhone 7 with a broken screen, while the second user in the second case is wondering what to do after an iPhone got stuck in a black screen after installing an update.
Before we proceed let us remind you that you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
Problem 1: Can’t recover data from iPhone 7 with screen that stays black
Hi: I have a iPhone 7 that suddenly the screen went black after charging it. I didn’t know what happen then so I did a reset and after turn it on you could fill the home button vibrating. I hooked a lightning to HDMI adapter and I could see the phone status on the TV but when I tried to unlock the phone touching the glass it did not detect my finger. Fortunately the phone is up to date on it’s iCloud backup but I am right now out of the states and I need to retrieve some info, so there is a way to unlock the phone and access it through the external display and no, Siri is not activated to unlock it !!!! By the way the iPhone is losing its battery charge very fast. Thanks in advance. — Roberto Simkins
Solution: Hi Roberto. An iPhone’s display is more than just a monitor that displays images, videos, or texts. The entire display assembly is also the way for a user to interact with the operating system in order to do tasks such as open apps, browse files, take photos, etc. Part of the display assembly is a digitizer, a thin sensor on top of the monitor that converts your touches into digital signals. Being able to see the status of the screen does not necessarily mean you’ll be able to interact with iOS. Right now, your iPhone 7’s screen must have stopped working. We don’t know what happened but we think you either got the phone wet or had the screen physically impacted. Either case, what you need to do right now is to have the screen fixed. This is the only option if you want to recover anything from the phone.
Advanced forensic tools and software are reserved for data recovery specialists and law enforcement only. We’re not aware of any available software that you can purchase or use to recover data in this situation. If you think those data are worth more than a few hundred dollars, we suggest that you find a good data recovery company wherever you are right now.
Problem 2: iPhone 7 screen remains black after installing an update
My daughter has the iPhone 7. She recently updated her phone and noticed immediately after that the screen froze and turned black with only the Apple logo on it in white. I have tried to restart by holding power button & home button for 10 seconds, and screen remains black w/ Apple logo. I havenâ€™t seen the battery logo show up on the phone either. Is it the battery? I read Iphones are having problems with phones feeezing up after updating. — Amandamcnitt0043
Solution: Hi Amandamcnitt0043. If the phone was working normally before the update, this isssue is most probably battery-related. Apple did acknowledge that their latest iOS updates are designed to slow down older devices in order to extend battery life in general. In reality, this update never did pan out as expected and a lot of users have complained about their iPhones becoming dead after installing an update. Unfortunately, there’s very little that iPhone users can do in this situation. You can try our suggestions below to see if you can fix the issue on your level. Otherwise, you really have to send the phone in so its battery can be replaced.
Charge your iPhone
Make sure that the issue is not caused by a drained but otherwise working battery. Charge your iPhone for at least 30-60 minutes. Also make sure that the charging cable and adapter you’re using are working and not defective. If you have another iPhone, try to use its charging cable and adapter to charge your device.
Try DFU Recovery
If your iPhone 7 remains unresponsive but appears to be taking a charge, there’s a chance that you may be able revive the device via DFU mode. This is basically a desperate attempt to install an updated operating system so you’ll need a computer to do it. Make sure that said computer has the latest iTunes installed on it. If DFU Recovery won’t work, then you know you have a bad hardware.
To do DFU recovery, follow these steps:
- In your computer, close all active apps.
- Open iTunes.
- Turn off your iPhone. If you can’t turn it off normally, let the battery drain to 0% so the phone powers down on its own. Charge the phone for at least an hour without attempting to turn it on.
- Connect your iPhone to the computer via USB cable.
- Press and hold the Power button for at least 3 seconds.
- Press and hold the Volume Down button on the left side of the iPhone while continuing to hold the Power button. Be sure to hold both Power and Volume Down keys for 10 seconds. If Apple logo appears at this time, repeat steps 5 and 6. Apple logo should not show at all.
- Continue to hold Volume Down key for another 5 seconds. If the Plug into iTunes screen is displayed, repeat steps 5-7. Plug into iTunes screen should not show up.
- You’ll know that your phone is in DFU mode if the screen remains black. Your computer should then tell you that iTunes has detected an iPhone.
- Follow the on-screen steps in your computer to do a full recovery.
Contact Apple Support
Should your iPhone remain dead or unresponsive, you have no other option but to seek professional help. Preferably, we recommend that you bring your device to Apple even when it’s 1-year warranty is up to ensure that only trained technicians will handle the repair.
Engage with us
If you happen to have a problem with your own iPhone, let us know about it and we will do our best to post them and their solutions in our upcoming articles. You can use this link to contact us for assistance. We can’t guarantee an answer to every question but rest assured that we will exhaust everything on our end to help you.
Be as detailed as possible when describing your problem to help us diagnose your issue easily. If you can include error messages, popups, attempted troubleshooting steps, and circumstances leading to the problem, that would be very helpful.