Are you having problems turning your #iPhone7 on? Is it stuck forever in the Apple logo screen? Keep reading. Today’s troubleshooting post brings you solutions to these problems. We hope you’ll find this material helpful.
Before we proceed let us remind you that you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
Below are specific topics we’re bringing for you today:
Problem 1: iPhone 7 won’t boot up, gets stuck in Apple logo screen
My iPhone 7 froze in camera while trying to post so I went into my Gallery and tried to post from there only to find that my pictures had all vanished. I went out went back in and my pictures were back. After literally a second it was all gone again. My phone then froze, so I tried to restart it. Only problem is it just went to the Apple screen and off again. I tried multiple times but nothing happened so I took it to the iStore. There they updated my software and the phone worked in the car. On my way home my phone froze yet again, so I tried to restart it, only to find it giving me the same problem but this time it goes to the Apple screen by itself continuously. What should I do? And what may the problem be? — Schaedenet Fonseca
Solution: Hi Schaedenet. Without any history or relevant information prior to your phone experiencing this problem, we can only say that it can either be caused by an operating system glitch, bad content/app, or hardware malfunction. To troubleshoot the issue, follow the steps below.
Restore from old backup
If your iPhone was not dropped, exposed to elements, or physically impacted, then you should try to restore it from a previous backup. Maybe there’s an unknown software glitch that was introduced to the system recently so eliminating it by restoring from a backup may help. Depending on where your backup is located, any of the following options should help.For reference, below are the steps on how to restore from a backup:
How to restore your iPhone 7 from iCloud backup
- Before you can start to backup from iCloud, you must perform a factory reset first. If you want to keep the current setup of your phone, make sure that you create a backup of it first via iCloud or iTunes or both. Then, once you’ve created your backup, you can go ahead and erase all the content of your iPhone by going under Settings>General> Reset>Erase All Content and Settings.
- After doing the Erase All Content and Settings procedure, restart the phone.
- Follow the instructions on the screen until you reach the Apps & Data screen.
- Tap Restore from iCloud Backup.
- Sign in to iCloud with your Apple ID.
- If you have multiple backups created before, pick an older date. Once you’ve chosen a backup, the transfer should begin. If needed, follow screen instructions to update to a new operating system (iOS) first.
- If prompted, sign in to your Apple ID account to restore apps. Alternatively, you can skip signing in by tapping Skip this Step option so you can sign in later.
- Wait for the phone to finish downloading the backup files. It may take several minutes depending on your network speed and the backup file size. If you have a lot of apps and content (photos, videos, music, etc.), it may take a long time for them to be downloaded into your device. We suggest that you connect to a strong wifi network to hasten the process. Don’t worry, once you disconnect from wifi, download process will be paused but will automatically be resumed once you’re reconnected.
How to restore your iPhone 7 from iTunes backup
- In your computer, make sure that it runs the latest operating system version. iTunes app must also be up-to-date. This iTunes app should be the one that you used to back your phone up before.
- Connect your iPhone to your computer with the cable that came with your phone.
- If prompted, enter the device passcode or tap Trust this Computer in your iPhone.
- We assume you remember your phone’s passcode so simply enter it when you’re prompted for it.
- Select your iPhone once iTunes asks you for the specific device.
- In the Summary panel or screen, select the option that will restore your device (Restore Backup button). Update the software if you get the message that says iOS is too old.
- If you have multiple backups created before, pick an older date. Once you’ve chosen a backup, the transfer should begin.
- Confirm by clicking on Restore button. If prompted, enter the password for your encrypted backup.
- Wait for a few moments while iTunes syncs your iPhone. Once the sync is done, you can disconnect the iPhone.
Do a factory reset and observe without apps
Should restoring from an old backup won’t fix the problem, the next good thing to do is wipe the phone clean and observing how it works when no third party apps are installed. In other words, once you’ve performed a factory reset, you want to let the phone run for some time, at least 24 hours, and see how your iPhone works. If it continues to overheat in this state, that means bad hardware or something deep in iOS is causing the issue. You should contact Apple so you can have the phone repaired or replaced.
If your iPhone continues to work normally but reverts to its problematic state after the observation period, that is after you’ve reinstalled the apps, that indicates an app problem.
Problem 2: iPhone 7 keeps freezing, won’t turn on
There seems to be many problems rising with my iPhone 7. The screen goes black when i’m talking to someone. Few days ago the ringer turned into headphones. I couldn’t hear the phone without my earphones on. Then when i called somebody, it wouldn’t connect and I couldn’t hear anything but my husband said he picked up and said hello. When i turn on my phone i get old notifications like 3rd October one… when it’s December. The phone freezes and it doesn’t turn on even if i press the power button or the Home button. What seems to be the problem? Please help me. — Salma_jafry
Solution: Hi Salma. If your iPhone seems to have died, your first priority is to determine if you can still power it back on. Remember, iOS troubleshooting is purely software in nature and in order to perform software solutions, the phone must be on. If that’s not happening, then you have yourself a hardware issue, which means that repair or replacement are the only options at the table.
Now, troubleshooting a dead phone is, in itself, limited. If the reason why your iPhone won’t start is superficial, you may be able to fix it on your own. However, if it’s something deep in the hardware, like a bad battery or a busted power management IC, you’re out of luck. Remember, hardware problems can’t be fixed by tweaking the software, or by performing software troubleshooting. So, if the troubleshooting steps below won’t help, be sure to contact Apple for further support.
Check the charging cable and adapter
This is the first thing that you must do in this case. A lot of power trouble concerning iPhones are caused by faulty charging cable or adapter. The charging cable in itself can be damaged internally so be sure to check for obvious signs of damage outside. The same must be true for the adapter. If any of them is damaged or got wet, be sure to find a replacement before charging the phone again.
Use another charging cable and adapter
If you can, try to use another set of charging cable and adapter. Sometimes, even a good looking charging cable may actually hide a defect inside. The cable itself is composed of some tiny strands wires as well as a tiny assembly of authentication chip within the cable itself. If this chip is damaged, it may render the entire cable useless, even if it looks perfectly normal outside.
Check the power outlet
If you tend to charge in the same part of the house, there’s a chance that the power outlet you’re using may be defective. To check, try to plug another device to it and see if it works. You can also try charging in another outlet to see if that will make a difference.
Check the phone’s charging port for dirt/lint
Sometimes, pocket lint or dirt may find its way to your phone’s charging port. If dirt or a foreign object blocks the charging cable, your phone may not be able to charge at all. If possible, try to inspect the port with the aid of a magnifying glass or similar tool to allow you to see inside clearly. If you think one of the pins may be blocked or dirty, you can try to clean it using a can of compressed air. Avoid sticking something in the charging port to prevent damaging the pins.
Engage with us
If you happen to have a problem with your own iPhone, let us know about it and we will do our best to post them and their solutions in our upcoming articles. You can use this link to contact us for assistance. We can’t guarantee an answer to every question but rest assured that we will exhaust everything on our end to help you.
Be as detailed as possible when describing your problem to help us diagnose your issue easily. If you can include error messages, popups, attempted troubleshooting steps, and circumstances leading to the problem, that would be very helpful.
- Problem 1: iPhone 7 won’t boot up, gets stuck in Apple logo screen
- Problem 2: iPhone 7 keeps freezing, won’t turn on
- Engage with us