Many users of the special edition iPhone (SE) have reported an issue regarding the iPhone SE Home button that seemed to get stuck and not working. Some have it that the Home button is responding too slow or worst, not responding at all. Could this mean that the Home button is damaged permanently or is this software-related? Read on to find out the answer to these questions.
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- Possible causes
- Potential solutions and recommended workarounds
There are times when certain parts of the iPhone including the Home button suddenly stops working. Problems like this are usually inflicted by random software glitches especially when installing new apps or software updates. In other cases, the Home button may stop working while using certain apps with some corrupted files. Often times, this will cause your iPhone to stop responding or become frozen. All these cases are tagged among other software problems transpiring on your device. The good thing about dealing with software-related issues in mobile devices is a chance for you to fix the problem on your end. This denotes that if the Home button problem you are dealing with is triggered by a software glitch on your iPhone SE, then you can likely get it fixed without having to set up for a service or hardware repair.
However, this wouldn’t be the case especially if the Home button stops working after dropping your iPhone SE or getting it wet. What you are dealing with is most likely a hardware issue. Your iPhone might have incurred some physical or liquid damage with the Home button being the main affected component. Majority, if not most of hardware-related issues on the iPhone already require a technician’s aid in order to get fixed.
Meanwhile, if you are certain that your iPhone SE is free from any types of hardware issues and that the Home button issue you are dealing with is most likely related to the software, then you may try to fix it on your end. Feel free to refer to the following methods to troubleshoot and fix the problem on your iPhone SEs Home button.
Potential solutions and recommended workarounds
Highlighted below are possible solutions and workarounds you may use when dealing with problems on the iPhone SE Home button. Your chance of getting the problem fixed using any of the following methods is higher given that the underlying cause of the problem is on the software. Be sure to test your device after completing each method to see if the Home button is fixed. If not, try the next applicable options.
First method: Restart your iPhone SE (Soft Reset).
Software glitches are among the common factors that can cause a device to malfunction. Running of corrupted apps, downloading of broken files, or installing faulty updates can trigger your iPhone to misbehave. Associated symptoms would include random apps crashes, boot loops, and frozen or unresponsive screens. Often times, these problems rectified by a soft reset on the device. Should the Home button issue you have on your iPhone is triggered by certain types of software malfunctions, then it will likely be remedied by a soft reset. Here’s how it’s properly done:
- Press and hold the Sleep/Wake (Power) button for a few seconds until the Slide to Power Off screen appears.
- Drag the slider to completely power off your device.
- Wait for about 30 seconds.
- After the elapsed time, press and hold the Sleep/Wake (Power) button again until the Apple logo appears.
Wait for your iPhone to boot up completely then try to check if the Home button is already working properly.
In the case where the usual reboot or soft reset is not possible, you can do a force restart on your iPhone SE instead. Refer to the steps indicated in the second method.
Second method: Force restart your iPhone SE.
A force restart is a recommended solution to unresponsive devices. It is possible that your iPhone Home button stopped working due to some software malfunctions. It doesn’t always mean that it’s physically damaged or broken. Just like with frozen iPhone displays inflicted by bad apps or corrupted files are often resolved by this method. Here’s how to perform a force restart on your iPhone SE.
- Press and hold the Sleep/Wake (Power) button and the Home button simultaneously for about 10 seconds until the Apple logo appears. Release both buttons when the logo shows up on the screen.
Once your iPhone SE boots up, test and see if the Home button is already working as intended.
Similar to a soft reset, a force restart won’t affect any data on your iPhone, thus it’s a safe process to try on.
Third method: Enable AssistiveTouch on your iPhone SE.
Some iPhone SE users who have encountered the same problem on the Home button that is not working have found remedy by turning on AssistiveTouch on their iPhone. It’s been considered a temporary solution by many, so you might as well consider giving it a shot and then see what happens. Here’s how:
- Tap Settings from the Home screen.
- Tap Accessibility.
- Tap AssistiveTouch.
- Toggle the AssistiveTouch switch to turn the feature ON.
- To use the Home button, tap the AssistiveTouch button on the screen then tap Home.
You can move the AssistiveTouch button anywhere on the screen with your finger.
If this won’t do any good to you, then consider the next method.
Fourth method: Backup and Restore your iPhone SE with iTunes.
Other software problems are more complex and couldn’t be rectified by a soft reset or force reboot on the device. In this case, you may resort to a more advanced solution which is iOS restore. The process will erase and reload the software on your device thus, creating a backup is recommended beforehand. Performing a system restore is also one way to ensure that the problem you are dealing with is not related to the software. In fact, technicians would usually attempt to restore your iPhone before initiating a hardware repair. You can backup your iPhone SE to iCloud or iTunes and then follow these steps to restore your iPhone through iTunes:
- Connect your iPhone SE to the computer using the supplied USB cable or Lightning cable.
- Open iTunes on the computer and then wait for it to recognized your device. Be sure to use the latest version of iTunes software.
- If prompted, tap the option to Trust This Computer on your device to proceed.
- Select your iPhone SE from the list of available devices in iTunes.
- Select the option to Restore your iPhone.
- You may opt to restore from a previous backup or restore to factory defaults.
Follow the onscreen instructions to complete the iOS restore process and then proceed with your iPhone setup.
Fifth method: Perform a DFU Mode restore.
If the usual restore won’t work, then you may proceed with the deepest type of system restore using DFU mode. Major software issues affecting certain iPhone components including the Home button can be fixed by restoring iOS. However, not all the time that the typical iPhone restore through iTunes is able to provide ultimate solution. As another alternative, you may opt to put your iPhone in DFU mode and then try a DFU mode restore instead.
DFU stands for Device Firmware Update, a deepest type of restore you can do on your iPhone. In most cases, more complex software problems are fixed by performing a DFU restore so you might as well consider this option, if needed.
Important Note: Never attempt to perform a DFU restore if your iPhone has physical or liquid damage as you will likely end up having a totally useless device afterwards. Physical or liquid damage on the iPhone can interrupt the process and when this happens, your iPhone gets bricked.
Before you proceed, be sure to backup your iPhone SE to iCloud or iTunes for safekeeping. Then, follow these steps to put your iPhone SE in DFU mode and perform a DFU restore:
- Connect your iPhone to the computer using the supplied USB or Lightning cable.
- Open iTunes on the computer. Be sure to use the latest version of iTunes app.
- Press and hold the Sleep/Wake button and Home button on your iPhone SE simultaneously for 8 seconds.
- After 8 seconds, release the Sleep/Wake button but keep holding down the Home button until you see the “iTunes has detected an iPhone in recovery mode” message prompt.
- Release the Home button. If you have successfully entered DFU mode, your iPhone screen will become completely black. You may then restore your iPhone using iTunes. Otherwise, try again from the very start.
Please note that timing is required when entering DFU mode on your iPhone SE, so if you don’t get it on your first try, don’t be afraid to try again.
Once the DFU restore is finished, you will be able to reload your personal information from your iTunes or iCloud backup, and most importantly you’ll get the Home button problem fixed for good.
- Test the Home button. Click the Home button and then see if it feels stuck. Also check if the Home button is loose by gently moving your finger from the side to side. If it doesn’t feel the way it should then most likely what you are dealing with is a hardware problem. Another indication of a hardware problem on the Home button is when it only works in certain spots. For example, when you click the Home button on the very top and then it’s not working but when you try the far left side or the bottom, it works. Should this be the case, you need to take your device to a technician for service or Home button repair.
- Remove protective cover or iPhone cases. Some iPhone cases or protective covers, particularly non-Apple variants won’t fit and caused the Home button to get stuck. If you suspect that this is the culprit, try to remove any protective cover or case from your iPhone SE and then test the Home button without them on.
Escalate the problem to your iPhone carrier or Apple Support if none of these methods is able to fix the problem on your iPhone SE Home button. Unless your iPhone is still under warranty, you may consider setting up a repair appointment or go for an upgrade to iPhone 8, iPhone 8 Plus or iPhone X as you would prefer.
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