You are about to download a movie or new app to play on your iPhone 6s Plus but as you open the App Store, you see nothing but a blank screen or stuck on loading. Needless to say, something is wrong and that you’ll need to act and do something to fix it and get your download instigated and completed successfully. Some people bumped into the same situation in which the App Store is not loading or not working as intended after updating to iOS 11 but others just have it as a sudden occurrence since the problem just surface without changing anything on their device. What could have possibly caused the App Store to suddenly fail and stop working on your iPhone 6s Plus and what must be done to fix it? If you’re seeking answers to these same questions, then keep reading to find out.
But before anything else, if you have a different issue with your device, visit the troubleshooting page we’ve setup for the iPhone 6s Plus. We list down every problem we address each week in that page so try to see if we’ve already addressed your concern before. If we did, try to use the solutions we suggested and if they won’t work, then you may contact us by filling up this form.
Solutions and workarounds to fix App Store problems on your iPhone 6s Plus
Before you begin troubleshooting software problems on your iPhone 6s Plus that might have prevented the App Store from functioning, head to the Apple System Status page then check and ensure that the App Store service is active. If it’s in green color, then there’s nothing to worry because the green color indicates that the service is up and available. However, if it shows in yellow color, it denotes a problem affecting the App Service. Unfortunately in this case, all you can do is wait until the App Store service is up and working fine again. You can contact Apple Support to report the issue and seek further recommendations. If the App Store service appears okay in the Apple System Page but is still not working on your iPhone 6s Plus, then you can go ahead and start troubleshooting the problem with these standard solutions. Be sure to test the app after performing each method so that you’ll know if the App Store problem is fixed or not. If the rest of your iPhone apps are working fine, then it’s an isolated issue and therefore rectifiable.
First method: Quit and restart app.
Restarting the App Store app might be necessary if the app gets rogue. Any app can glitch at any time so it’s possible that this is what’s occurring to the App Store on your iPhone 6s Plus. Try quitting the app with these steps:
- Double-tap your Home button.
- Locate App Store preview.
- Swipe the app preview up towards to top of the screen. Doing so will close the app.
You can do the same with all running apps in the background. Performing the above steps closes the app completely. The apps you see the apps drawer (preview) are in standby mode. These are the apps you’ve previously opened and remained running in the background until you close them using the above steps. Any of these background apps can eventually crash and when that happens, other apps operations are affected. They can also use up more power from your iPhone so it’s just sensible to close them. After closing your apps, open the App Store app the same way you do and see if it’s now working fine.
Second method: Reboot your iPhone 6s Plus (soft reset).
Minor errors can occur to any of your iPhone apps suddenly and randomly. And oftentimes, these problems can be resolved by restarting your device. A restart or soft reset eliminates any minor corrupt segments in an app or iOS itself that caused an app or the iPhone itself to misbehave. If you haven’t done it yet, then do so with these steps:
- Press and hold down the Power button for a few seconds until the Slide to Power off label appears.
- Drag the slider to power off your device completely.
- After 30 seconds, press and hold the Power button again until the Apple logo appears.
When until your iPhone boots up completely then try to launch the App Store app again to see if it’s already working.
Third method: Clear the App Store cache.
Cache files can also get corrupted and cause the app to crash, get stuck, or become erratic in general.
Clearing the App Store cache can potentially fix all sorts of problems with the App Store on your iOS device. You can give it try by tapping 10 times on the tab icon located at the bottom of the App Store screen. So what you need to do is open the App Store app, then tap 10 times on the Today tab (for example) to clear the cache. Then close and re-open the App Store.
Fourth method: Troubleshoot your Wi-Fi network.
The App Store won’t load if your iPhone 6s Plus is not connected to the Internet. That said, check your iPhone’s Internet connection. To test if your iPhone is connected to the Internet, you can try opening websites with your browser app or use other network-related apps like Facebook. If you can access any website, then it means you’re connected. Try toggling Wi-Fi off and then on again and see if that brings any good output to the App Store.
- If you’re on Wi-Fi, try to go to Settings-> Wi-Fi, then tap the switch to turn Wi-Fi off. Doing so will let your iPhone switch over to its wireless data connection called LTE or 4G network band.
- Open the App Store and see if it works now.
Or you can also try connecting to other safe Wi-Fi network and open the App Store again using the other network. This will help you determine if the problem is with your wireless network or not.
Fifth method: Sign out of the App Store then sign in again.
Sometimes, all it needs to fix sudden errors and issues is to sign out and back in to the App Store with your Apple ID. Should you wish to try your luck in this workaround, then here’s how it’s done:
- Tap Settings from Home.
- Select iTunes & App Store.
- From the menu that shows up, tap your Apple ID and then tap Sign Out.
- After signing out, restart your iPhone.
- Then sign back in by going back to Settings-> iTunes & App Store menu, then tap the Sign In button and enter your Apple ID and password.
Launch the App Store app then see if it works.
Sixth method: Perform a network settings reset on your iPhone 6s Plus.
When you reset network settings on your iPhone, all the Wi-Fi networks you’ve connected to will be forgotten or removed. So it’s like you’ll connect to the network for the first time. But before you do so, take note of your Wi-Fi passwords as you will be needed them to reconnect to your wireless network afterwards.
- To reset network settings, go to Settings-> General-> Reset-> Reset Network Settings then follow the onscreen prompts.
When the reset is finished, your iPhone reboots. After the reboot, you will need to reconnect to your Wi-Fi network by going to Settings-> Wi-Fi menu, then select your wireless network to connect to.
A network settings reset can also fix a lot of internet connectivity issues on your iPhone.
Seventh method: Restore your iPhone 6s Plus (DFU Mode restore).
Restoring your iPhone means erasing everything on it including your personal information and critical data. Having said that, this should be considered as the last-ditch effort when fixing software problems on your iPhone. Be sure to backup your device to iTunes or iCloud before performing an iOS restore in iTunes. If ever you’ll need your data in the future, you can always restore them from your backup.
There are three types of iOS restore you can do, including the standard restore through iTunes, recovery mode restore, and DFU mode restore. In this walkthrough, I recommended a DFU (Device Firmware Update) mode restore. It’s the deepest type of iOS restore you can do if all else failed to resolve the underlying cause. For as long as the problem is not on the iPhone’s hardware structure, it will most likely be rectified by DFU mode restore.
Again you will need a computer (Windows or Mac) with the latest iTunes version installed. And to get started, you’ll need to connect your iPhone 6s Plus to your computer with the supplied USB cable. Here’s how it’s exactly done:
- Connect your iPhone to your computer.
- Then open iTunes on your computer then wait for it to recognize your iOS device.
- Press and hold the Power button and Home button together for 8 seconds.
- After 8 seconds, release the Power button but keep holding down the Home button until iTunes will prompt you with a message that says, iTunes has detected an iPhone in recovery mode.
- Release the Home button when you see the iTunes message.
If your iPhone screen will completely turn black, it means you have successfully entered DFU mode. If it’s not black or you seen any logo on the display, it means that you haven’t entered DFU mode and you’ll need to start all over. Timing is required when entering DFU mode so if you failed to enter on your first attempt, don’t stop and keep trying.
Once your iPhone is in DFU mode, restore your device through iTunes.
What if the App Store app is still not working on your iPhone 6s Plus?
Contact your carrier or Apple Support if none of these methods is able to fix the problem and that the App Store is still not loading or working on your iPhone 6s Plus. Doing so will let them double-check the current status of the App Store service in their systems and then give you proper recommendations.
Connect with us
We are always willing to help fix your problems with your Apple device. Browse through our existing troubleshooting posts or you may contact us directly by completing this form and hitting the Submit button. Make sure you provide all the necessary information about your phone and the problem so that it would be easier for us to help you.
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