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iPhone 6 group messaging not working, can’t receive messages, other issues

Welcome to our new #iPhone6 troubleshooting article. In this post, we discuss a few issues that touches on the audio aspect of this device, as well as some messaging troubles. We hope that you’ll find this a good reference in troubleshooting your own issue.

If you are looking for solutions to your own #iOS issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: iPhone 6 microphone not working even after a replacement

I’m on my second iPhone 6 and the microphone does not work unless on loud speaker is no longer working. Like the first 1 I’ve tried to clean it out with a toothpick but it still is not working. The first phone was brand new and microphone failed in first few months. When it was 368 days old, it stopped charging too. After a lot of issues O2 replaced it with a nearly new reconditioned handset. Is there a known issue with the microphone when using handset in standard way because it’s extremely unlikely that both devices encountered same fault as the handset is reconditioned despite in all likelihood it is alimony? Certainly a return within 14days that O2 offer for around £50 cheaper than nex but because I believe warranty is non transferable it isn’t covered by Apple warranty. only UK consumer law which states a product should last for as long as can reasonably be expected which is always over 12 months for premium product like an iPhone sold for £500+.

I hope you are able to provide advice plus diagrams to remedy the issue from home. As a disabled customer, I have major issues getting to O2 store and the closest Apple Store is Liverpool/Manchester despite Warrington being and extremely large town (250,000+ residents). I look forward to hearing from you with easy/effective long term solution. — Mark Thorpe

Solution: Hi Mark. We don’t think the problem is on the hardware side. This means that both phones were not really defective as the problem was most probably caused by a content (app). This is the reason why a user need to troubleshoot the software side of things first before demanding for a new phone. We know you tried to clean the location where the microphone was located but apparently it did not exactly tell you anything conclusive. You should have tried to narrow down possible software causes by uninstalling apps or doing a factory reset on the phone before bringing it to O2. That the problem remained in the replacement unit is a clear indication that you simply re-introduced the cause of the microphone malfunction by reinstalling the same set of apps.

To fix the issue in your current device, make sure that you restore the phone as a new device first (not from a backup). This will let you see if what we suspect is true or not. To restore your device, kindly do the following:

  1. Create a backup of your files. You can do that in a number of ways but the fastest and most effective way is by using iTunes in your PC or Mac. If you don’t want to create a backup at all, you can simply erase everything on the phone by following the steps in this link.
  2. Connect your iPhone to your computer with the cable that came with your phone.
  3. We assume you remember your phone’s passcode so simply enter it when you’re prompted for it.
  4. Select your iPhone once iTunes asks you for the specific device.
  5. Once you’re in the Summary panel or screen, select the option that will restore your device (Restore).
  6. Confirm by clicking on Restore button.
  7. Wait for a few moments while iTunes restores your device to its factory settings. It may also take some time if iTunes will need to install an updated operating system version.
  8. After this factory reset, all software settings should be restored to their defaults.
  9. Make sure that you don’t install any app at this point. Instead, you want to check if your phone’s microphone is working or not.

Note: If the microphone works normally when there are no apps installed but not when you’ve re-installed some or all your apps, you must identify the cause of the problem. This is done by uninstalling apps one by one, making sure that you observe how microphone works after every uninstall. This may take time if you have a lot of apps but it’s the only effective way to pinpoint the reason for your trouble.

Problem 2: iPhone 6 sound volume too low when connected to car Bluetooth, how to increase volume for Hearing Aids

Hi. This is a brand new iPhone 6. I have a new iPhone 6, set up last week. When I get calls through my car, Volvo XC70, the volume is very low. I can not hear the caller with the volume on the phone turned up all the way and the volume in the car. This began with the first phone call I received in the car. My previous iPhone had no problem. Please help.

Also how do I set up my phone to work through my hearing aids? The volume for some calls and videos is too low even with the sound turned up all the way. Or is there a way to make the volume louder? Thank you. — Businessm92

Solution: Hi Businessm92. In most cases that involves Bluetooth, the problem is caused by incompatibility more than any other reason. We don’t think there’s any incompatibility issue between your iPhone and your car’s audio system. The most likely reason is how volume settings in your phone are set up. That said, make sure that you do the following tips:

  • Check sound settings by going under Settings>Sound and make sure that volume sound bar is set correctly. Also, make sure that you disable Change with buttons to increase volume.
  • Reset all phone settings by doing the following steps:
    • From the Home screen, go to Settings>General>Reset.
    • Tap Reset All Settings.
    • If presented, enter the passcode.
    • Tap Reset All Settings to confirm.

It may take some moments for the reset to complete so just let the phone finish the job. Once the phone has finished resetting all settings, test the phone’s volume again

  • Do a full restore (steps provided above) to see if there’s any app or operating system bug that causes the problem. Again, make sure not to re-install your apps after you’ve restored the phone. You need to check how volume works right after you’ve restored the device and when there are no installed apps yet.

To increase speaker volume when Hearing Aids is turned on, you must go under Settings> General>Accessibility>Hearing Aids. Make sure that you turn Hearing Aids on to make sound via the phone’s speaker louder.

Problem 3: iPhone 6 group messaging not working, can’t receive messages

Group messaging isn’t working. It was working yesterday. I can send the messages and people can receive them, but I cannot receive any. It doesn’t matter if it’s a mix of iPhones and androids or just iPhones in the group message. It’s been over 12 hours since I’ve been informed that I am missing group messages from coworkers.  — Amanda Ballard

Solution: Hi Amanda. The first troubleshooting step that you want to do in this case is to check if iMessage is set up correctly to receive messages. To do that, go under Settings>Messages and check the addresses and mobile number listed under Send & Receive. If you have more than one item in the list, you can use the method of elimination by sending a test message to each one. For example, if you listed a combination of email addresses and phone numbers, you can troubleshoot the issue by turning off a mobile number or email address in the list of places where you can send and receive from.

Also, if the box beside the phone number in the Start New Conversations From is not checked, make sure that you put a tick on it.

Restart iMessage app

Just as restarting a phone can sometimes fix bugs, restarting an app can, at times, addresses unexplained glitches. To do this, simply double tap the Home button and swipe up on the iMessage app. This will refresh the app.

Alternatively, you can also reboot the app via Settings>Messages. Once you’re in that section,  turn iMessage off, then turn off your iPhone. Once the phone has finished restarting, go back to Settings>Messages then relaunch iMessage.

Delete old messages

iMessage app has a limited capacity in storing messages. If you regularly receive a lot of traffic, there’s a chance that the reason for your problem is too much messages stored by the app. Try deleting old conversation threads to free enough memory and restart iMessage.

Install pending app and iOS updates

Some updates are released to fix known bugs. Be sure not to skip on updates whenever they’re available. You have to install both updates for apps and iOS.

Reset all settings

If nothing has changed at this point in your troubleshooting, you should consider resetting all software settings to see if that will make a difference. Here’s how:

  1. From the Home screen, go to Settings>General>Reset.
  2. Tap Reset All Settings.
  3. If presented, enter the passcode.
  4. Tap Reset All Settings to confirm.

Do a full restore

If all else fails, simply return everything back to their factory defaults. Refer to the steps above on how to do it.

Problem 4: iPhone 6 won’t display name of contact for every message, can’t send reply for every message

I have an iPhone 6 bought by my son from Japan. Everything is ok except on the texting part. I can create new message and send it without a problem. I can also receive messages. I have 2 problems though.

First, every time I receive a message it only reflects the number eventhough it’s in the Contacts, therefore difficult to determine who the Sender is unless you check in Contacts manually.

Second, I can’t reply to any received message, the work-around is to create a new message in order to reply to the Sender. So, its not creating conversational thread but rather creating 2 threads, 1 for the messages I sent and the other 1 for the messages of the Sender. Hope you could help me. — Coco

Solution: Hi Coco. In order to fix both issues, you have to make sure that all contacts don’t have duplicates in the contacts list. Having two entries in the contacts list with the same information (such as the same phone number or email address) confuses the operating system so it can’t identify the name of properly. If that happens, the number or email of the sender is displayed instead of the contact name. This is also the reason why you are unable to just simply reply to a received message. Go over your contacts list and manually check each one. Be sure to delete any contact that’s already listed under a different name.


Engage with us

If you happen to have a problem with your own iPhone, let us know about it and we will do our best to post them and their solutions  in our upcoming articles. You can use this link to contact us for assistance. We can’t guarantee an answer to every question but rest assured that we will exhaust everything on our end to help you.

Be as detailed as possible when describing your problem to help us diagnose your issue easily. If you can include error messages, popups, attempted troubleshooting steps, and circumstances leading to the problem, that would be very helpful.

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