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How to fix Apple iPhone 7 Plus that won’t backup to iTunes on a Windows PC or Mac computer [Troubleshooting Guide]

Creating backups of your important files and documents is highly recommended for safekeeping. The same notion applies to smartphones including Apple’s iPhone 7 Plus flagship device. You may opt to backup your iPhone to iTunes or iCloud. The first method requires a computer with iTunes software while the latter requires a strong active internet connection. If you prefer to have a backup of your iPhone data on your computer and at home, then the first option is for you.

Backing up your iPhone using iTunes is generally simple and easy. All you have to do is secure a computer that has the right version of iTunes program installed and you’re good to go. But for some reason, other people are just not lucky enough as they end up having problems backing up their iPhone to iTunes on a computer. Some have it that the iTunes backup couldn’t be completed while others couldn’t restore from an iTunes backup. If you are dealing with the same problem and need some help while attempting to fix it on your end, then this post might be able to give you some aid. Read on to learn more.

But before anything else, if you have other concerns with your iPhone 7 Plus, make sure you drop by our troubleshooting page for we have already addressed some of the most commonly reported issues with this new iPhone. If you need further assistance or if you can’t find what you’re looking for in that page, fill up our iPhone issues questionnaire and hit submit. Don’t worry, it’s a free consultation service so you don’t have to worry about anything. Just give us more information about the problem and we’ll do our best to help you fix it.

Possible reasons as to why your iPhone 7 Plus won’t backup to iTunes

Many factors can interrupt the process of creating iPhone backups to iTunes on a computer. Among the common culprits are defective USB cables, damaged port, conflicting applications, as well as corrupted iTunes program or computer software malfunctions. There are also other cases where the problem is on the iPhone itself. As much as possible, try to isolate the problem and determine the most probable cause in order to obtain quick resolution.

Typically, iTunes will prompt you with alert notifications or error messages when something goes wrong when attempting to carry out iTunes processes with your iPhone like iOS update or system restore. Each of these message alerts has designated error code that identifies the main problem and likewise offers potential solution. This is the main reason why it is important to read the message that prompts you while using iTunes. Often times, these messages will lead you towards finding the ultimate solution.

Recommended Workarounds and Potential Solutions

If you are not certain about what to do when prompted with an error message and could not proceed with your iPhone backup to iTunes on a Windows PC or Mac computer, then here’s a list of possible solutions and workarounds you can try on. Be sure to test your device after completing each method to see whether that has fixed the problem or not. Proceed to the next applicable solution, if necessary.

First Solution: Reboot your computer and perform a soft reset on your iPhone 7 Plus

To eliminate the possibility that the problem is triggered by some glitches on the software either on your computer or your iPhone system, performing a reboot or soft reset can likely rectify them. For as long as you’re certain that your computer and cable in use are fully functional, everything should work as intended unless a software problem is transpiring.

Just like when other computer programs suddenly misbehave or become unresponsive, a reboot on the computer is most likely what’s needed for them to work normally again. Just power off your computer for a few seconds and then turn it back on like you normally do. In the case where the computer is freezing or not responding, you can just do a long press on the power button until the computer powers off. Otherwise, unplug the power cord from the power source. Keep it turned off for a few seconds then power it back on.

Also be sure to unplug your iPhone 7 Plus from the USB port before you reboot the computer.

After rebooting your computer, restart your iPhone (soft reset).

To do, press and hold the Power (Sleep/Wake) button for a few seconds until you see the Slide to Power Off screen. Drag the slider left to right to power off your device completely. After 30 seconds, press and hold the Power button again until the Apple logo appears. Your iPhone will then reboot.

After the restart, connect your iPhone to the computer again then try to backup to iTunes and see it goes through now.

How to backup your iPhone 7 Plus to iTunes on your computer?

To make sure that you are doing it correctly, feel free to refer to the following steps and retry backing up your iPhone 7 Plus to iTunes:

  1. Connect your iPhone to your computer with the supplied USB cable.
  2. Open iTunes on the computer and wait for it to recognize your iPhone.
  3. If prompted, enter your device passcode or tap the option to Trust This Computer.
  4. Select your iPhone 7 Plus from the list of available devices in iTunes.
  5. Select the box to Encrypt [device] backup, if you want to save Health and Activity data from your iPhone or Apple Watch. You need to create a password for the encrypted contents. Otherwise, you can proceed creating a backup that is not encrypted by clicking the Back Up Now button.
  6. Wait until iTunes is finished backing up your iPhone 7 Plus.
  7. Once it’s done, you will see a message telling that the backup has finished successfully on the Summary section in iTunes. Just look under Latest Backup to find the date and time when the most recent iOS backup was created.

If you still couldn’t backup your iPhone 7 Plus to iTunes, give it another try using the subsequent steps:

  1. Reboot your computer and your iPhone 7 Plus.
  2. Connect your iPhone to the computer with the right USB cable.
  3. Wait until iTunes recognizes your iPhone.
  4. Select your iPhone 7 Plus in iTunes. It will show up in the list of devices when it’s recognized.
  5. If you are using Windows computer and iTunes won’t respond or your backup never finishes, try to disable or uninstall security software on your computer. It is possible that an antivirus software or firewall is denying full access to your iPhone 7 Plus. Or if you have another computer, try to switch and use the other computer instead. Just make sure that you are using the latest version of iTunes on your computer.

If you are seeing any error prompts or codes like an error has occurred, your backup is corrupt or incompatible, or there is no enough space to create backups, take note of the error message as it gives you some hints on what to do next.

Second Solution: Update iTunes, computer operating system, iPhone iOS to the latest version.

It is highly recommended to keep iTunes program up-to-date to prevent having issues with system incompatibility with your iPhone. The same thing goes for the operating system of the computer in use.

Your iPhone software may already be out of date and needs an update.

 

  • To check for available updates for your iPhone by heading to Settings-> General-> Software Update. You will be notified if an update is available. To implement the latest update, follow the onscreen instructions to download and install the latest iOS version for your iPhone.

 

Another thing that you need to check on aside from the computer’s operating system is the available storage space. Make sure that your computer has enough space. iOS backups can take up a lot of space on your computer given the fact that your iPhone can hold a lot of information. One of the possible reasons as to why you couldn’t backup your iPhone to iTunes on your computer is because your computer has insufficient storage. If you see an error that says there is not enough disk space, it means that your computer doesn’t have any more room for the backup file. You can move some unwanted files from your computer or uninstall unnecessary programs to free up some space.

Third Solution: Backup to iCloud.

Again, you have the option to backup your iPhone to iCloud if things don’t work with iTunes. To proceed, make sure that your iPhone is connected to the Internet and has sufficient charge. Otherwise, connect it to a power source to prevent any possible interruptions due to insufficient power.

 

  • To backup your iPhone 7 Plus to iCloud, go to Settings-> iCloud-> iCloud Backup. Follow the onscreen instructions to complete the entire backup process.

 

If you are having issues with your wireless connectivity like slow or intermittent connection, be sure to deal with it first so you can proceed with iCloud backup creation without any trouble.

Other Helpful Suggestions

  • Check the cable and make sure it is working and not damaged. As Apple recommends, use only the Apple-supplied or original USB cable for your iPhone. This means that you have to connect your iPhone to the computer using the lightning cable from Apple or MFi certified cable. MFi certified cables are those lightning cables that are created with Apple’s technology.
  • Verify and ensure that the USB port is working or functional. It is possible that some of your computer’s USB port is defective or malfunctioning and so the computer won’t be able to establish communication with your iPhone. To rule out the possibility of a defective USB port being used, try to use a different USB port and then see if it makes a difference.

Seek More Help

If none of these is able to help and that your iPhone 7 Plus still won’t backup to iTunes or iCloud on Windows PC or Mac computer, then it’s time to contact your carrier support team or Apple Support then escalate the problem for further assistance and recommendations.

Engage with us

If you have other issues with your Apple iPhone 7 Plus, we are always willing to help. Contact us through our iPhone issues questionnaire and provide us with all necessary information about your problem so we can find a solution to your issue.

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