If your #Apple iPhone 6s (#iPhone6s) Home button felt unusually hot, or the touchscreen suddenly becomes unresponsive, responds inconsistently or slowly, then this content might be able to help you fix it.
Shortly after the official release of Apple’s newest iPhone flagships late last year, early owners of the iPhone 6s started to raise complains regarding an issue on extremely hot Home button while others said their iPhone’s touchscreen has gone completely unresponsive.
Often times these problems are associated with a faulty hardware, which require an authorized Apple technician’s aid for repair. While that’s apparently a wiser option, it also denotes paying extra for repair costs unless your device is still under warranty.
If you’re among those with iPhone warranties that are already void and are experiencing the same problems as previously mentioned, then you may resort to the following workarounds before taking a trip to the Apple Store or contact Apple Support to escalate your concern.
What to do when your iPhone 6s touchscreen is not responding?
Identifying the possible causes as to why your iPhone’s touchscreen becomes unresponsive is deemed the best approach towards finding the most effective workaround(s) and/or solution. That being said, let’s start by determining the probable causes that may have triggered your device to behave as such.
Screen or display issues may likely transpire due to certain damage on the hardware or other associated device components such as a faulty touchscreen control IC or busted touchscreen connectors. Dropping the phone or accidental fall can also inflict direct damage to the touchscreen or hardware itself.
There are also some instances when the iPhone’s screen won’t respond to touches due to some dirt, grease, or foreign materials accumulated on the display.
In other cases, unresponsive touchscreen occurs when your device has insufficient memory, corrupted applications, and multiple apps running in the background simultaneously.
Considering the problem is triggered by a software glitch, you can try any of the following workarounds to have it fixed:
Step 1: Force Close or quit all running apps. To eliminate the possibility of the problem caused by applications running in the background, try to force close these applications using iOS 9’s fast app switcher and task manager. Here’s how it’s done:
- Double-click the Home button to bring up the multitasking app switcher screen.
- To quick specific app, tap and hold on an app preview card and swipe up until it pushes off the top of the screen.
- Repeat the swipe up method to quit other apps.
- To navigate the app switcher to view other apps not shown on the first screen, swipe left and right.
- Once you’re done force closing all apps, press the Home button once or tap on any app to exit the App Switcher.
Step 2: Restart your iPhone. Sometimes, all you need is a simple reboot to fix the problem. This method usually works when too many apps are running at the same time, causing your iPhone 6s touchscreen to become unresponsive. Simultaneously running apps take up a great deal of memory, resulting to a frozen display.
Follow these steps to restart your iPhone 6s:
- Press and hold the Sleep/Power button until the red slider bar appears. The Sleep/Power button is located at the top of your iPhone.
- To power off your iPhone completely, drag the slider.
- Press and hold the Sleep/Power button again until the Apple logo appears.
Now test the screen and see if it’s already responding properly.
Step 3: Reset your iPhone. If a simple reboot failed to fix the problem, then you can try resetting your iPhone this time. During the process, the phone will be forced to shut down without going through the usual process. All you have to do is to press and hold both the Sleep/Power and Home buttons simultaneously for about 20 seconds until the Apple logo displays. This trick has been used to deal with several software-related issues occurring on various iOS devices including the newest iPhone 6s and 6s Plus.
Step 4: Adjust 3D Touch settings on your iPhone. If your phone is not responding properly to 3D Touch presses, you can adjust the sensitivity of the settings by going to Settings-> General-> Accessibility-> 3D Touch, and then adjust the sensitivity according to your preferences.
Step 5: Restore your iPhone to Factory Settings. If your iPhone 6s screen remains unresponsive after completing all the aforesaid steps, then your next option would be a factory reset. The process will restore your iPhone to its original factory settings, thereby, eliminate any existing problems on the software. Just be sure to back up your entire data beforehand, as they will be erased during the process.
To back up files from your iPhone 6s, follow these steps:
- Connect your iPhone to a computer using a USB connector.
- Open iTunes from the computer.
- Navigate to the device list in iTunes and select your iPhone.
- Click Summary.
- To view new software updates/version available for your iPhone, click on Check for Update.
- Click Restore.
- Follow the onscreen prompts to complete the process. Once the restore is completed, you can set your iPhone 6s as new or restore your entire data from a backup.
Alternatively, you can use Recovery mode to restore your iPhone 6s. Just follow these steps:
- Power off your iPhone.
- Connect your iPhone to your computer. Make sure the latest version of iTunes is installed on your computer.
- Hold down the Home button on your iPhone and connect the USB cable. Keep pressing the Home button until you see the ‘Connect to iTunes‘ screen, and then release it.
- Once successfully connected, you will be prompted with the iTunes prompt, saying that “iTunes has detected your iPhone in recovery mode.”
- Follow the onscreen instructions to complete the process.
All data stored on your device will then be erased. You will be able to restore them from the Back up, for as long as you’ve synced your iPhone with iTunes. To do so, connect your iPhone to a computer with iTunes. Open iTunes from the computer. Navigate to File-> Devices-> Restore from Back up.
More Helpful Tips to deal with unresponsive touchscreen on your iPhone 6s:
- Be sure to keep your hands clean and dry before using your phone.
- Remove any case or screen protector from your device, if available.
- Use a soft, slightly damp, and lint-free cloth to clean the screen, if necessary.
If none of the aforementioned methods fixed your iPhone 6s unresponsive touchscreen, then we can perceive that physical screen display defects cannot be ruled out as the main cause of the problem especially if you’ve accidentally damaged the device. This is probably the case if you happened to drop and damaged your phone. In such circumstance, the problem could be resolved by realigning or replacing both the glass and LCD of your device. This is when you should take a trip to an Apple service center or set an appointment at the Apple Genius bar in your local Apple retail store for hardware damage check and/or repair.
“My iPhone 6s shut off with 50% battery left and the home button became so hot I couldn’t touch it.” This is one of the statements raised by frustrated users after finding out about the Touch ID or Home button on their new iPhone suddenly feels so hot. The phone itself did not feel hot, just the Home button.
Although Apple has already acknowledged this issue, no one knows what exactly is causing the iPhone 6s Home button to become extremely hot. As the company’s response to these claims, they promised to address the problem through the next software update. Users also have the options to replace or repair their iPhone’s hardware when necessary.
In the meantime, other users have resorted to a temporary workaround to deal with their iPhone’s hot Home button. That is, by holding both the Home and Power button for about 20 seconds until the Apple logo appears. If you’re not good with this transitory solution, then you can always contact Apple Support or your phone carrier to escalate this concern and avail for replacement or service warranty.
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