Sometimes when using your #iphone6 in making calls the you are unable to hear the other . This could be due to a number of factors. Usually, you will want to hang up the call in this case and dial again since the problem could be network related. You will also want to check on the signal strength of the network. The greater the number of bars your phone has the better the call quality will be. For this latest installment of our troubleshooting series we will tackle one particular problem which one of our readers has sent us and that is the iPhone 6 microphone not working issue.
If you own an iPhone 6 or any other iPhone model for that matter then feel contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
iPhone 6 Microphone Is Not Working
Problem: The phone’s microphone will not work. While in calls, the speaker nor the sound works. The phone only works as a phone when I have it on wireless bluetooth. If I am listening to voicemail, the speaker works. In a call though, the speaker does not work either. There is no fuzz, interference, etc. It is completely silent. But if I am on a wireless bluetooth device, it works just fine. The phone also plays speaker if I’m listening to music;however, when a headset is connected to the phone, the phone does not recognize it and it does not work either (no sound). The only way the phone works as a phone is if I have wireless bluetooth. I’ve restored it, we have cleaned the input hole…any other ideas?
Solution: You have already performed the best possible troubleshooting steps that needs to be done for this type of issue. Additional steps that you can do are as follow.
- Update the phone software to the latest version.
- Try to turn off noise cancellation. Launch Settings – Tap on General – Tap on Accessibility – Toggle Noise Cancellation ON.
- Does your phone have a case or cover installed? Try removing it.
If the problem still persists then have your phone checked at an authorized service center.
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If you have any concerns regarding your iPhone feel free to contact us using this form. We will provide you with free technical support regarding the issue you are facing with your device. Just make sure to provide as much detail as possible so that we can make an accurate diagnosis.