Welcome to the first part in our focused troubleshooting series concerning boot up, battery, and power problems on the iPhone 6. As the title suggests, we will be dealing with these types of issues in this post. If you own this particular model then I suggest you read on and maybe even bookmark this page for future reference.
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iPhone 6 Reboots Randomly To Blue Screen of Death
Problem: My iPhone 6 have been rebooting itself when I charge it since I bought it. I use the charger that was included in the package so no 3:rd part charger. A couple of weeks ago the issue escalated and the screen went blue and the phone reboot itself when i use it. I could not do anything whitout getting the “blue screen of death”. I made a backup and tried to do a factory reset. My iPhone chrashed and I could only go to the reseller and they sent it for repair. They manage to install ios 8.3 but could not find any problem. I got it back and started it up as a new iPhone whitout restoring my backup. I started to download my apps again and got “the blue screen of death” again. I did a factory reset and started all ower again whit same result, “blue screen of death”. After a new factory reset I desided to download Apples own apps, Pages, Keynote and Numbers and got same result, “blue screen of death”. “blue screen of death” occurs randomly, not only when I use downloaded apps. Sometimes dierectly after a reboot. I now have an Iphone 6 that reboot itself while charging and randomly crashes displaying “blue screen of death”. Now my Iphone 6 is handled at another Apple certified reseller with educated staff but they have never heard about this and can’t find any problem whit my iPhone. Now they want me to solve the problem and thats why I ask for help. I have found a lot of people having this issu when searching on Internet but I need to know if anyone know the solution for my issue. I can’t get my Iphone repaired otherwise.
Solution: It appears that the issue occurs whenever you install your apps on the phone. here’s what you need to do. Do another round of factory reset and make sure to setup your phone as a new device.
Before restoring your phone
- Make sure that you have the latest version of iTunes.
- Use iTunes to back up your device. Transfer and sync any additional content to your computer.
- If you’re using iOS 6 or later, go to Settings > iCloud and turn off Find My iPhone.
To restore your phone
- Connect your device to your computer using the cable that came with it.
- Select your iPhone, iPad, or iPod when it appears in iTunes.
- In the Summary panel, click Restore.
- Click Restore again to confirm that you want to restore your device to factory settings and delete all data and content. iTunes will download the device software file and restore your device.
- After your device is restored to factory settings, it will restart. When it does, you’ll see the “Slide to set up” welcome screen. Follow the steps in the device Setup Assistant. You can set up your device as new or use a previous backup. If you restored an iOS device that has cellular service, it will activate after you finish setting up your device.
After this process don’t install any apps yet or restore your data. Observe your phone first for at least a day if it reboots by itself or starts with the blue screen of death. If it doesn’t then install one app at a time. After every app installation observe your phone behavior again until you get to an app where the issue occurs. That app is most likely the culprit.
If however you are still experiencing the same problem right after the factory reset then this may already be a hardware related issue. Bring your phone to the nearest Apple Store for checking.
iPhone 6 Turns Off On Its Own
Problem: I have currently had this happen on 3 iPhone 6’s (and maybe a fourth but that issue seemed different). I go for a run the first two times it happened it was warmer out (upper 70’s/ low 80’s) the last time it was in the low 70’s. The phone shuts off during the run and then won’t turn back one, despite my best efforts. I think that it is getting over heated and frying itself, which seems like a cooling design problem. I’ve tried a soft rest, plugging into power, plugging into itunes, but no luck in getting it to turn back on. I am so tried of having to take 2 hours out of my day to run to the apple store to get it replaced. I’d be happy to discuss in more detail but so far my experience has been Apple just wants to replace my phone and sweep it under the rug instead of fixing this issue.
Solution: Perform the following troubleshooting step listed below which is suggested by Apple for this type of issue.
- Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
- Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion.
- Connect the iPhone to the iPhone’s USB power adapter and let it charge for at least ten minutes.
- If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
- Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone.
- If restoring the iPhone did not solve the issue, seek service.
Engage with us
If you have any concerns regarding your iPhone feel free to email us at firstname.lastname@example.org. We will provide you with free technical support regarding the issue you are facing with your device. Just make sure to provide as much detail as possible so that we can make an accurate diagnosis.