Welcome to the 9th part in our series of troubleshooting articles dedicated to the Apple iPhone 6 Plus. This phone is definitely the most impressive iPhone model to date owing to its large 5.5 inch display. One of the reasons why several Android phone users stick to Android is because of the availability of phones with large displays. Now these users will have a good reason to switch over to iOS.
Some key features of this phone include
- Metal unibody
- LTE connectivity
- 5″ 1,080 x 1,920 LED-backlit IPS LCD with 401 ppi pixel density
- Dual-core 1.4 GHz Apple A8 chipset, M8 motion co-processor, PowerVR GX6450 GPU, 1GB of RAM
- 8MP F/2.2 camera with True tone LED flash, Optical Image Stabilization, phase detection auto focus, 1080p@30fps and @60fps video recording, 720p@120fps and 240fps video recording, 1.2MP F/2.2 front-facing camera with BSI sensor and HDR mode.
- Touch ID fingerprint sensor built into the Home button
- 2,915mAh battery
If you own an iPhone 6 Plus or any other iPhone model for that matter then feel free to send us an email at email@example.com. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do send us an email try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
iPhone 6 Plus Battery Drain Issue On iOS 8.2
Problem: I am having problem with my iPhone 6 plus running on iOS 8.2. Even on standby mode, it drains about 50% in 4 hours. I already tried putting the phone in airplane mode and that does no better. Could it be a hardware or software problem? Thank you so much for your help. I am looking forward to your response ASAP.
Solution: A lot of owners who got this update are also experiencing this very same issue. Turning off airplane mode is a step in the right direction since it disables the phone’s signal transmitting functions. This means that cellular services, Wi-Fi, and Bluetooth are switched off in this mode. However, it is not only these features that use up battery life but the phone apps as well.
To troubleshoot this issue start by searching for apps that use up most of the phone battery life. You can do this by going to Settings -> General -> Usage -> Battery Usage. Here you will get a picture of which apps ae hogging the phone power. Once you see an app that you rarely use but draws a lot of power you can try to disable it or uninstall it from your phone.
Sometimes your phone will have apps that refresh constantly. While this may be good since it keeps you updated, it also uses up your phone battery. Try to limit the refresh rate of these apps by going to Settings -> General -> Background App Refresh -> Turn it off for each app that is using too much power.
Some owners say that disabling the iCloud Keychain helped resolve the battery issue. You can try to do this by going to Settings -> iCloud -> Keychain -> Toggle iCloud Keychain off.
Finally, you can also do a restart and a reset on your phone if your phone battery issues remain.
- Press and hold the Sleep/Wake button until the red slider appears.
- Drag the slider to turn your device completely off.
- After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.
- Press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
iPhone 6 Plus Has Another Apple ID Login After Reboot
Problem: 1. I purchased the iPhone 6 Plus new in the box at Target on January 10 2015. The phone has only ever been mine, and it was not a refurbished device.
- Absolutely no one else has access to my PC or iTunes, whether it be physical access or knowing my usernames or passwords.
- Phone fell out of my hand face down on my patio. It had the leather Apple case on it. Picked it up and sure enough the entire front screen was smashed.
- Phone responds to touch, but not property. I contemplate doing a backup and then resetting but I skip that and just do a “erase all content and settings”
- Phone reboots and prompts me for this Apple ID (x*****@1*****.com) to log in.
- That is NOT my Apple ID, not even close
- I have no idea how the strange Apple ID is now embedded in MY phone, I have absolutely no way to access my own phone!
What I have done:
- Called and spoke to several Apple reps; technical, Apple care, customer service, and then finally a senior supervisor named Matt.
- Matt spent over an hour on the phone with me discussing this and he decided I should email him my proof of purchase directly through an Apple link that he emailed me.
- I scanned every document I had with the receipt, paperwork, IMEI info and sent it over. He reviewed and says he will have to put in a request to do a force unlock which will remove the strange Apple ID and allow me back in
- I set up an appointment at the nearest Apple Store to fix the phone. They do not know of the Apple ID issue and I was told they wouldn’t be equipped to handle that anyway until the phone would be able to be unlocked.
- So now I have to wait for Apple to force unlock my phone before (hopefully) my appointment on Tuesday so I can get in to it and they can fix it
Now from all the people I have talked to and all the Googling I have done I have found no reference to this happening to anyone ever. The only related incidents like mine is if someone bought the phone through another consumer or sold it online and did not wipe their ID properly. This however doesn’t apply to me since I bought it from Target, unless they sold me some second hand phone.
Any opinions or insights on what it is that has actually happened to my phone from the time it broke and rebooted to magically having someone else’s Apple ID as the authentication?
Solution: The phone may not be brand new when you bought it from Target. It may have been purchased previously but then returned. Try to verify the warranty expiration date of your phone from the Apple website. If it isn’t one year from the date you purchased it then this phone has a previous owner.
iPhone 6 Plus Water Damaged
Problem: Hey, i dropped my iphone 6 plus in water.. I dried it in the oven on low heat immediately after it was submerged in water, put it in a bag of rice for a couple of days after that i used a hair blower to remove any remaining water. The phone would not turn on so i bought a new battery and cleaned the whole inside with crc electronic cleaner. After i had replaced the battery the phone would still not power on but when i removed the the two lower screen connectors the phone imeditly powered on and the touch screen worked, but as soon as i tried to connect the remaining connectors it shuts of…. It does not charge either. Any thoughts? Do you think there is any chance of saving it?
Solution: The water may have affected some components inside your phone. Since this is a water damage issue the phone warranty will most likely be void. Aside from buying a new phone you can bring your phone to the nearest Apple Store and discuss your options.
iPhone 6 Plus Playlist Missing After iOS 8.3 Update
Problem: I have a 6-plus, loaded with some 60 GB of music, all carefully curated into playlists. I upgraded to I0S 8.3 yesterday and today bought a bunch of new tunes via my computer. I added them to my playlists on my computer. When I plugged in the phone to sync, all my playlists on the phone — specifically on the computer iTunes interface — disappeared and there’s no option under “On my device” or “Summary” that I can find to sync playlists. The playlists as they were before the sync still show up on the actual phone however none of the new songs were added to the phone. When I click on the songs in my iTunes library and attempt to add them to my iPhone, there are no iPhone playlists to which I can add them. Am I missing something?
Solution: There may be an issue with the iTunes software in your computer. Uninstall iTunes then install the latest version from the Apple website. Once the new software has been installed try to sync your playlists again, it should be working now.
iPhone 6 Plus AT&T Version To Be Used In Verizon Network
Problem: My parents have the ablilty to upgrade there phones on the at&t network if i was to use there upgrade to get the iPhone 6 Plus would it work on the verizon network without a problem. Then would my iPhone 5s from Verizon work on the at&t network?
Solution: If the AT&T iPhone is unlocked then you can theoretically use it on the Verizon network. There will however be some issues that you will have to deal with. AT&T is a GSM network that uses a SIM card while Verizon is a CDMA network that doesn’t use a SIM (the SIM is used only to access the LTE network). Verizon says that the phone may work if there is LTE coverage however if there is no LTE signal in an area then you won’t be able to make calls or send text messages. Verizon also does not provide any official support for iPhones not sold for use on their network.
iPhone 6 Plus Crashes / Freezes On iOS 8.3
Problem: I have the iPhone 6 plus and have lots of issues with it crashing and freezing and I find that the phone lags from time to time. I have wiped my phone and restored it as a new phone. This has happened in iOS 8.2 and 8.3. Any ideas of what to do?
Solution: If restoring your phone software and setting it up as new fails to resolve the issue then this may already be a hardware related problem. Your best option is to bring the phone to the nearest Apple store and have it examined.
iPhone 6 Plus Will Not Charge
Problem: my iPhone is less than 4 months old and when I connect it to the charger it turns on, but before it gets to the lock screen it dies again. I’ve tried to restart it and it continues to do it. It also will die while still on the charger. What did I do? Do I need to replace it? My iPhone has the latest iOS 8 update.
Solution: Check your phone charging port if there are any signs of dirt or lint. Clean it if necessary using a toothpick or a cotton bud dipped in alcohol.
You should also try using a different USB cord with the wall charger when charging your phone or use a new wall charger.
If the issue persists then you should visit the nearest Apple Store and have your phone checked.
iPhone 6 Plus Camera will Not Focus
Problem: The camera on my 3 month old iPhone 6 Plus will not focus. Seems to jump back and forth between focus ranges and never gets clearly in focus. Very close shots seem to focus fine. Is my only option to take it to the closest (hour and a half away) Apple store?
Solution: Before bringing your phone to the Apple Store try to perform the following troubleshooting steps listed below.
- Make sure that the camera lens is clean. If you need to clean the lens, use a microfiber cloth. If you see dirt or debris inside the lens, take your device to an Apple Retail Store or Authorized Service Provider for more help.
- Make sure that there’s nothing blocking the camera lens. If you’re using a case, try removing it.
- With iPhone 6 Plus, a metallic case or magnetic lens could interfere with optical image stabilization. If you have a metallic case or magnetic lens attachment, try taking a picture without it. Then compare the quality.
- Adjust the focus by tapping on the person or object in the preview screen. You’ll see the screen pulse or briefly go in and out of focus as the camera adjusts. In photo mode, try to stay steady when adjusting the focus. If you move too far in any direction, the camera will automatically refocus to the center. In video mode, you can adjust the focus before you begin recording.
- If the color seems too bright, or you see double-exposures of moving objects, make sure that HDR is set to Auto or Off. Tap HDR at the top of the screen to choose a different setting.
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If you have any concerns regarding your iPhone feel free to email us at firstname.lastname@example.org. We will provide you with free technical support regarding the issue you are facing with your device. Just make sure to provide as much detail as possible so that we can make an accurate diagnosis.