Welcome to the 5th installment in our troubleshooting series dedicated to the Apple iPhone 6. This is one of the two latest iPhone models that the company has released recently which are easily distinguished by their larger displays compared to previous models. This phone has a 4.7 inch display while the iPhone 6 Plus has a 5.5 inch display.
In this latest installment of the series we will tackle some of the latest issues that owners of this device are facing. While most of these issues are quite easy to resolve others require a series of troubleshooting steps to be performed.
If you own an iPhone 6 or any other iPhone model for that matter then feel free to send us an email at [email protected] regarding any issues you are facing with your phone. We will be more than happy to help you with that. This is a free service we are offering with no strings attached. We however ask that when you do send us an email try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given to you.
iPhone 6 Screen Display Issue
Problem: Yesterday, I went to take a picture with my iPhone 6 128 GB model. I noticed a small (3/4 of an inch or so) blob running horizontally along the middle left side of the screen. I wiped the lens and when I switched to the front facing camera and it was still there. I only notice it when it is displaying a dark image, it just really bothers me. I also noticed that when watching a video that allows black space to show, there are glowing lights coming from the entire left side, as well as the bottom. It almost seems as if the screen underneath has fallen in. The phone is at most a month old and has NOT been dropped and this just appeared randomly. I plan on going to the Apple store next week once the roads are good again, but wanted to see if this was common and if the person had to pay for any repairs.
Solution: Since this is a fairly new phone then you should definitely bring it to the Apple Store for checking. If it is a hardware related problem, which I’m guessing it is, you may get a replacement phone.
Before binging your phone to the Apple Store you should try doing a factory reset to eliminate any possible software related problems that is causing this issue. Make sure to back up your data before performing this procedure.
- From the home screen, tap Settings.
- Scroll to and tap General.
- Scroll to and tap Reset.
- Tap Erase All Content and Settings.
- Tap Erase iPhone.
- Tap Erase iPhone again.
- If prompted, enter the Apple ID Password, then tap Erase.
- The device is reset and ready to use.
iPhone 6 Microphone Not Working On Calls/Voice Memo
Problem: My iphone 6 the microphone has stopped working unless I speak loudly right into it and it’s still not clear during calls and voice memos. But it works just fine for Siri and text dictation. I use the earbuds for work so not sure how long its been going on. Only change is I updated to iOS 8.1.3. Not sure if I should exchange my phone or if it’s a software glitch since the same mic seems to work for some things and not others. Any ideas would be appreciated.
Solution: This might just be a glitch in the software. In cases like this you should first try to restart your phone and if that does not work do a reset.
- Press and hold the Sleep/Wake button until the red slider appears.
- Drag the slider to turn your device completely off.
- After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.
- Press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
iPhone 6 Volume Changes On Its Own
Problem: When I set the music volume level in the built-in stock music app the volume sometimes changes on it’s own. Sometimes it will increase to maximum. If it doesn’t stay at maximum it will change to a lower volume then go back to maximum. This same thing happens sometimes when I use my purchased podcast app. Sometimes the audio level stays where I set it and sometimes it changes on it’s own. The Apple Genius Bar told me today to do a restore to factory settings which is their standard line. The Genius Bar told me not to do a hard reset as this is potentially damaging to the phone’s software. They recommend to power cycle the phone which I have done and the problem remains. Has anyone experienced this same issue with the volume changing on it own and have you found a solution to the issue?
Solution: Try resetting your phone first by pressing and holding both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo. If that does not work then you will have to erase your phone and set it up as new. Make sure to back up your data prior to performing this procedure. To erase your phone Tap Settings > General > Reset > Erase All Content and Settings. Follow the onscreen instructions to setup your phone as a new device.
If the problem still persists then this may already be hardware related. You will need to bring your phone to the Apple Store for further checking.
iPhone 6 Disabled
Problem: My iphone 6 display screen says iphone has been disabled for a week now going crazy! please help.
Solution: An iPhone that is disabled is most likely caused by too many attempts to enter the passcode. To be precise, if you enter a wrong passcode 6 times in a row your phone will be disabled. You will need to erase and restore your phone to resolve this issue.
If you used iTunes to sync your device then follow the steps below.
- Connect the device to the computer you normally sync with.
- Open iTunes. If iTunes asks you to enter your passcode or asks you to allow access, try another computer that you’ve synced with. Or use recovery mode.
- iTunes will automatically sync your device and create a backup. If it doesn’t, sync the device with iTunes.
- After the sync is complete, restore your device.
- When iOS Setup Assistant asks to set up your device, choose “Restore from iTunes backup.”
- Select your device in iTunes and choose the most recent backup.
Use Find My Phone
- Go to icloud.com/#find.
- If prompted, sign in with your iCloud Apple ID.
- Click All Devices at the top of your browser window.
- Select the device you want to erase.
- Click “Erase [device]” to erase your device and its passcode.
- Use the Setup Assistant on your device to restore the most recent backup.
Use Recovery Mode (Use this if you haven’t synced your device with iTunes and have not set up the Find My Phone feature).
- Disconnect all cables from your device.
- Hold down the Sleep/Wake button, then “slide to power off” to turn off your device.
- Press and hold the Home button and plug the device into your computer. If your device doesn’t turn on automatically, turn it on. Don’t release the Home button.
- Continue holding the Home button until you see the Connect to iTunes screen.
- If iTunes doesn’t open automatically, open it. iTunes will alert you that it has detected a device in recovery mode.
- Click OK. Then restore the device.
iPhone 6 Keeps Searching For Network
Problem: iphone 6 will not find service. I have tried resetting numerous times. It worked once but soon after lost service again. This problem started gradually last week and if I shut phone off it would usually find service again. This time nothing. I have tried every reset, removing sim card,and restoring from iTunes. Nothing works.
Solution: Try getting another SIM card and see if the issue still persists. If it does then you should bring you phone to the nearest Apple Store for checking.
iPhone 6 No Signal/Wi-Fi After 8.1.3 Upgrade
Problem: After an OS upgrade we lost all connectivity. Replaced the SIM card at Verizon store, did a factory reset and nothing Works.
Solution: It appears that the upgrade process may have affected some hardware components inside your phone. The best thing to do right now is to bring your phone to the nearest Apple Store for checking.
iPhone 6 Blurry Camera
Problem: Hi I had problem with my iphone 6 16gb. I just got it yesterday. The camera produced blurry images and I wonder is it just me because my phone doesn’t autofocus well. When I tried to change the mode to video etc it freeze. Anyone could help me?
Solution: Before troubleshooting this particular problem make sure to do the following steps listed below.
- Make sure that there’s nothing blocking the camera lens. If you’re using a case, try removing it.
- Force the app to close, then open the Camera app again.
- Restart your device, then open the Camera app again.
If your photos are still blurry or out of focus then proceed with the next steps below.
- Make sure that the camera lens is clean. If you need to clean the lens, use a microfiber cloth. If you see dirt or debris inside the lens, take your device to an Apple Retail Store or Authorized Service Provider for more help.
- Make sure that there’s nothing blocking the camera lens. If you’re using a case, try removing it.
- With iPhone 6 Plus, a metallic case or magnetic lens could interfere with optical image stabilization. If you have a metallic case or magnetic lens attachment, try taking a picture without it. Then compare the quality.
- Adjust the focus by tapping on the person or object in the preview screen. You’ll see the screen pulse or briefly go in and out of focus as the camera adjusts. In photo mode, try to stay steady when adjusting the focus. If you move too far in any direction, the camera will automatically refocus to the center. In video mode, you can adjust the focus before you begin recording.
- If the color seems too bright, or you see double-exposures of moving objects, make sure that HDR is set to Auto or Off. Tap HDR at the top of the screen to choose a different setting.
Engage with us
If you have any concerns regarding your iPhone feel free to email us at [email protected]. We will provide you with free technical support regarding the issue you are facing with your device. Just make sure to provide as much detail as possible so that we can make an accurate diagnosis.