Welcome to the fifth installment of our Apple iPhone 6 Plus problems troubleshooting series. This time, I will focus on the most common problems owners encountered immediately after the iOS 8.1.3 update. I’ve listed 5 problems in this post but there could be more and we will address them one-by-one in our future posts. So, stay tuned as we will be providing support to Apple users every week.
If you have problems with your iPhone and/or iPad, feel free to email us at firstname.lastname@example.org and we will help you fix them. Of course, we cannot do it without help. Provide all necessary details like the model of your device and the iOS version it’s running. You may also describe how the device behaves or when and how the problem started.
Click on a link to jump to a specific problem:
- Continuity Calling Not Working After iOS 8.1.3 Update
- iPhone 6 Plus Stuck On Apple Logo After iOS 8.1.3 Update
- iPhone 6 Plus Freezes During iOS 8.1.3 Update
- Safari Slowed Down After iOS 8.1.3 Update
- Can’t Send Emails to Trash After iOS 8.1.3 Update
Problem: Hi team. I own an iPhone 6 Plus and iPad Air and have recently updated both of them to iOS 8.1.3. Prior to the update, the Continuity calling feature worked fine; I can answer my calls through iPad Air. After the update, however, the Continuity calling feature won’t work anymore. While I have been a long time Apple user, I’m not really that techie especially when it comes to troubleshooting or fixing some problems. I need your help. What should I do to fix this problem? — Mary
Troubleshooting: Hi Mary. If Continuity was working fine prior to the update, then it must be a very minor glitch, although there’s a couple of things you need to verify:
- Both your iPhone 6 Plus and iPad Air must be connected to the same network.
- You must have setup the same iCloud account on both devices.
The first thing you should do is sign out of your iCloud account on both and just sign back in. This is a very effective troubleshooting step considering your iPhone and iPad use the same account. There have been many reports that this simple procedure fixed their problems.
If, however, signing out and signing in to iCloud didn’t work, then it’s time you reset Network Settings:
- Go to Settings, then General.
- Tap Reset.
- Tap Reset Network Settings.
This procedure will clear out all network-related caches and data. However, if the problem persisted after this, then verify if you enabled WiFi Calling; it will disrupt Continuity feature.
- Go to Settings > tap Phone.
- Under Calls section, tap Wi-Fi Calling.
- Tap the toggle switch next to Wi-Fi Calling to turn it off.
So far, these three procedures have been reported effective in fixing Continuity related issues.
Problem: Hello guys! It’s not my first time to update my iPhone 6 Plus since I bought it last year and I have been an Apple user for more than 3 years now and never encountered a problem like this before. A few hours after I finished updating my iPhone 6 Plus to version 8.1.3, the device rebooted on its own and got stuck on the Apple logo. Tried rebooting it many times to no avail. I even let the phone drain it’s battery completely so that it’s memory would refreshed but after it was charged, it was still stuck on the Apple logo. Can’t think of other ways to fix this problem. Can you help? — Fel
Troubleshooting: Obviously, it’s caused by the recent update. There are two ways to address this issue. The first one is through iTunes; all you need is to restore your iPhone. Please follow these steps:
- Using the original USB cable, connect your iPhone 6 Plus to your computer.
- Boot your phone into DFU Mode.
- Now, hit the ‘Restore’ button.
Please note that restoration will delete your data. So, if you have some data that haven’t been backed up yet or if you were getting an error when trying to restore, you must resort to using a third-party program called TinyUmbrella Fix Recovery tool.
- Download TinyUmbrella Fix Recovery tool for Windows or for Mac.
- After the download, install the program to your computer.
- Connect your phone to your computer.
- Open the Fix Recovery tool.
TinyUmbrella Fix Recovery is a very effective tool to kick the iPhone out of the recovery mode.
Problem: Hi guys. First of all, thank you for having a great support website for us Apple users. For some time now I’ve been trying to update my iPhone 6 Plus to the latest iOS version but every time during the update, it gets stuck or freezes. One time I let it the phone be for 8 hours but the update hasn’t been finished. The day after, I tried again and leave it for 3 hours, still the update didn’t complete. Don’t know what to do to get the update into my phone. Can you help me please? — Cindy
Troubleshooting: Hi Cindy, iOS updates should be smooth and free of errors. Apparently, what you’ve experienced was the opposite. Before we go into detailed troubleshooting, there’s a couple of things I need you to check.
- First, make sure your internet connection is stable and fast. Remember that the phone will be downloading more than 1GB of data.
- Second, verify there’s at least 2GB of storage left in your iPhone.
Now, let’s begin the troubleshooting by rebooting your phone. Press and hold the Sleep/Wake and Home buttons together for 10 seconds until iPhone 6 Plus reboots. Then go to Settings > General > About to begin the download, then wait for it to finish. Depending on your connection speed, the update will be installed in less than an hour. If it hangs again, try to reboot the phone and see if there hasn’t been a change in the version.
Another alternative is to use iTunes. You can download the firmware to your computer first and then use iTunes to install it to your iPhone 6 Plus. So, if the typical update process failed, try this.
Problem: Hello guys. I have a minor problem with my new iPhone 6 Plus. Originally, when I browse the web using Safari browser, it was okay. Not really fast like other browsers out there but it could get the job done. After the iOS 8.1.3 update, it slowed down considerably. First, it takes a long time to load the browser then it takes a long time to load the pages and it hangs frequently. There are times when I tap on a link that it wouldn’t open but I’m not sure if it was because the browser hung. I need your help, guys. Please get back to me as soon as you can. Thanks. — Gabby
Troubleshooting: Hi Gabby. You’re not the only one having this problem after the update. Apple hasn’t released a statement about it but it looks like a bug or something. Actually, it started with iOS 8.0 and Apple hasn’t fixed it. There were also a lot of reports related to this problem after 8.1 update. There are workarounds and potential solutions but there’s no guarantee they will fix the problem for good but anyhow, they can help.
The first workaround is to clear Safari’s history and cached data: go to Settings > Safari > Clear History and Website Data. I am sure there will be a slight improvement but not enough.
The third is a no brainer: use a different browser.
The fourth procedure is not a guarantee that the problem will be fixed but it sure will improve the overall performance of your iPhone 6 Plus–factory reset.
If it were a bug, then Apple may release a patch for it sooner or later. We’ll just have to wait.
Problem: Hello. I hope this email finds you well. Thank you for taking time reading this. My problem is regarding emails that I wanted to delete. Before the update, I know that I could simply delete any email I want but when 8.1.3 was installed, I couldn’t send one email to trash. I am not a tech savvy person and I hate to change settings in my phone for fear that I might mess it up. It may not be a big problem but I just want to get it fixed so that I can use my phone the way I want. Help me, please. — Nela
Troubleshooting: Deleting and setting up your account again will fix this problem but in a bid to save you from all the hassles, please try to do the following procedures first:
Set your phone to send deleted messages to trash: go to Settings > Mail, Contacts, Calendars > choose the email account that has an issue > Advanced > Deleted Messages > Trash > tap Advanced again > Account and hit Done.
Turn off Mail for a few minutes: go to Settings > Mail, Contacts, Calendars > choose your account > turn off Mail > after a minute turn Mail on again.
Point IMAP path to inbox: go to Settings > Mail, Contacts, Calendars > Account > Advanced > IMAP Path Prefix > verify that is says INBOX > Account and Done.
If all these failed, delete your account (please note that all your downloaded emails will also be deleted) and set it up again: go to Settings > Mail, Contacts, Calendars > choose the account in question > Delete Account and confirm it. To set it up, follow the same path but this time hit Add Account.
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