How To Fix Common iPhone 5 Problems On iOS 8 [Part 2]

Welcome to the second part in our series of troubleshooting articles dedicated to the Apple iPhone 5. What we will be dealing with are the units that have been updated to iOS 8. While this is the latest mobile operating system released by Apple that comes with several improvements it also has its fair share of bugs and issues. In this installment we will tackle some of the common issues owner of this model face once they have completed the software update.

iphone 5

If you own an iPhone 5 or any other iPhone model for that matter then feel free to send us an email regarding the issues you are facing with your device at [email protected]. We will be more than happy to assist you with any concern that you may have with your mobile device. This is a free service we are offering with no strings attached. We however ask that when you do send us an email try to be as detailed as possible so that an accurate assessment of the issue can be made and the correct solution can be provided.

Display Issues

Problem: When I turn my iPhone on, the screen is responsive for about two seconds before pink vertical lines begin to appear on my screen. The lines gradually get bolder, the colors go weird (like lowering the contrast on a photo) and the screen goes totally unresponsive. Occasionally, my phone will work for, max, 10 minutes before the problem returns. Additionally, sometimes the keyboard works with the problem, but it’s still really glitchy. I’m pretty sure I didn’t do anything to it (i.e. drop it on the floor or water damage) because I was literally just on it and these lines started appearing. I’ve had the problem for, I don’t know, a month and a half maybe? I’ve checked the rest of the Internet and I can’t find anything which sounds remotely like what I have so, please, if you know what this is, help!

Solution: For this type of concern you should first eliminate any software related causes before considering a hardware problem. The first thing to consider is if certain apps installed in your phone are causing this problem.

Follow the troubleshooting steps below to resolve the issue. Continue with the following steps if the issue remains unresolved.

Restart device

  • Press and hold the Sleep/Wake button until the red slider appears.
  • Drag the slider to turn your device completely off.
  • After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.

Reset device

  • To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.

Factory reset your device (Make sure to back up your data first)

  • Connect your iOS device to your computer using the cable that came with it.
  • Select your iPhone when it appears in iTunes. In the Summary panel, click Restore.
  • Click Restore again to confirm that you want to restore your device to factory settings and delete all data and content. iTunes will download the iOS software file and restore your iOS device.
  • After your iOS device is restored to factory settings, it will restart. Once it does, you’ll see the “Slide to set up” welcome screen. Follow the steps in the iOS Setup Assistant. You can set up your device as new or using a previous backup. If your iOS device has cellular service, it will activate after you restore.

If after the factory reset the issue still occurs then this might already be a hardware related problem. In this case you should bring your phone to an authorized service center for checking and repair.

Error 2001 When Updating With iTunes

Problem: My iphone 5 is not powering on? I tried updating with iTunes, it shows error 2001? Can you help with this?

Solution: An error 2001 means that the USB connection between your phone and computer is not working properly. In this case, it could be caused by the phone itself since you mentioned it does not power on or it could be the caused by a faulty USB cable. What you need to do is isolate the most probable cause of the problem.

Let’s start with the phone first. Have you tried charging it with its original wall charger? Does it display the charging icon when plugged? If it does then your phone should easily be detected by iTunes. If not then this might be the reason why you are getting an error 2001.

Next, you should check the connection between the phone and your computer. After each step verify if the error message still appears.

  • See if the cable connection at the device or computer has come loose or unplugged.
  • Unplug the cable you’re using to connect your iOS device from the USB port on your computer, and then reconnect it. Then unplug it from your iOS device, and reconnect it.
  • Remove any third-party battery packs or cases from the device and ensure that the USB cable is connected directly to the port on the device.
  • If your Lightning or 30-pin cable is connected to a keyboard, display or USB hub, try plugging it directly into a USB port on the computer instead.
  • Close any virtualization apps (such as Parallels or VMWare).
  • These apps may interfere with your computer’s ability to communicate over USB if they aren’t properly configured, or up to date. If this resolves the issue, contact the developer of the app to see if an update is available.
  • Restart your computer.
  • Restart your iPhone.
  • If your iOS device displays the Connect to iTunes screen, reset your device and then restore it.
  • If you’re using an accessory or third-party cable to connect your device, try using an Apple cable with the device instead.
  • Update to the latest version of iTunes if you haven’t already.
  • Disconnect other USB devices from your computer, except for your keyboard and mouse. Then, reconnect your iOS device. If the issue is resolved, reconnect the other USB devices one at a time.

Rear Camera Not Working After Update

Problem: My iPhone 5 rear camera is no longer working after iOS 8 update it’s just black I can see the flash choice the hdr and the timer but other than that it is a black screen.

Solution: Several owners of this phone who have upgraded the software to iOS 8 have experienced camera issues with the device. Since the problem started after the upgrade then it is safe to say that this is a software related issue and thus can be resolved without bringing your phone to a service center for repair.

Follow the troubleshooting steps below to resolve the issue.

Restart device

  • Press and hold the Sleep/Wake button until the red slider appears.
  • Drag the slider to turn your device completely off.
  • After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.

Reset all settings (You won’t lose your personal data however you will have to re-input your passwords and personal settings)

  • Open your Settings app
  • Tap General
  • Tap Reset
  • Tap Reset All Settings

Reset device

  • To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.

Cellular Calls Option Missing After Update

Problem: I upgraded my iPhone 5 to iOS 8 and discovered that the option “iPhone Cellular Calls” in Settings > FaceTime is missing. It should be there, as the iPhone 5 is among the devices that support that feature. The Handoff option (General > Handhoff & Suggested Apps) is there as normal. I phoned Apple and they suggested me to install iOS 8 again. I did it several times, configuring my iPhone as a new device too, without success: the option is still not there. My wife has got an iPhone 5c and that option was visible and on from the very beginning after upgrading to iOS 8.

Solution: Try the following steps below as most people have had success with it.

  • Sign OUT from iCloud on iPhone.
  • Sign IN to iCloud on iPhone
  • Wait 5 minutes
  • Check in Settings on iPhone for Cellular Calls option , enable if not enabled
  • In FaceTime on Mac, check that iPhone Cellular Calls option is now visible and checked.
  • Repeat on iPad etc.

No Service Issue

Problem: I have recently bought a second hand iPhone 5 of a friend. Since having the phone (around 5 days) I have had signal twice. ‘No service’ appears even when I am in areas that have good network coverage. So far I have searched the internet for fixes and none have worked. Restoring the phone, new sim card, flicking airplane mode on/off and ringing my carrier to make sure it’s nothing on their end have all failed. Is it possible that problem is within the phone? My friend didn’t have this problem before he gave me the phone and I haven’t dropped it or even used it due to it not working. Sending it to apple could be costly as it’s not insured. If anyone could possibly give me any tips on how to fix this issue it would be brilliant!

Solution: Cellular service issues have become common ever since the iOS 8 update came out. The first thing you need to do in this situation is to update your phone to the latest software available.

To update your phone wirelessly

  • Plug in your device to a power source.
  • Tap Settings > General > Software Update.
  • Tap Download and Install. Updates might download automatically while your device is connected to Wi-Fi and a power source.
  • Tap Install, or tap Later to install the update later. If you use a passcode, you’ll need to enter it before installing the update.

To update using iTunes

  • Install the latest version of iTunes on your computer.
  • Plug in your device to your computer.
  • In iTunes, select your device.
  • In the Summary pane, click Check for Update.
  • Click Download and Update.

If your phone is already running on the latest software update and the service issue still remains then you should update your carrier settings. These settings are small files that include updates released by Apple and your carrier which mostly deals with network, calling, cellular data, messaging, personal hotspot, and voicemail settings.

Update carrier settings

  • Make sure your device is connected to the Internet.
  • Tap Settings > General > About. If an update is available, a prompt will appear.
  • Note: Occasionally a carrier may release a mandatory update. This type of update will display only an OK button instead of an Update button, to let you know that the update was downloaded and installed.
  • If you need to know the version of the carrier settings your device has, tap Settings > General > About and look next to “Carrier”.

The last troubleshooting step you can perform is to reset your network settings.

  • Settings > General > Reset > Reset Network Settings.


iOS 8.1 Upgrade Stalling At 95%

Problem: Trying to upgrade a 16GB iPhone 5 from iOS6 to iOS 8.1, and the upgrade has frozen at approximately 95% completion. Should I just leave it going, for however long it takes, or should I take drastic measures and hard boot the phone?

Solution: If the update process is stuck at 95% for a long time then something might have gone wrong. You should go to Settings > General > Reset > Erase All Contents and Settings then update again. If that does not work then you should restore your device from recovery mode.

  • Turn off your device and leave it off.
  • Plug in your device’s USB cable to a computer with iTunes.
  • Hold down the Home button on your device as you connect the USB cable. Keep holding down the Home button until you see the Connect to iTunes screen.
  • When you see this screen, release the Home button. If you don’t see this screen, try steps 1 through 3 again.
  • When your device is connected, iTunes will open. You’ll see a message saying that iTunes has detected an iPhone in recovery mode.
  • Use iTunes to restore your device. Take note that restoring in recovery mode will erase your device.

Can’t Play Music On Car Radio After Update

Problem: Before the update to iOS 8.1 everything work perfect, but after I have to dial every song on the iPhone and not on my car radio like before. And I don’t think that’s a Bluetooth problem because the iPhone and the car are connected via lightning. I also reset the settings, but nothing gets better. When I restart the iPhone everything works but only for a day, than I have the same problem. It’s quite annoying because the car is brand new and the function to have everything on the radio is one of the reasons why I bought it. I hope there is a solution, because apple can’t help me.

Solution: Since you mentioned that restarting the phone solves the issue but only temporarily then there’s a big chance that this is a software related issue. You should first check if certain apps installed in your phone are causing this by erasing your phone and setting it up as a new device. You should make sure to back up your data.

To remove all settings and information from your device, tap Settings > General > Reset > Erase All Content and Settings. After your device is erased set it up as a new device by following the on screen instructions.

If the above solution does not work then try replacing the lightning cord that you are using with a new one.

Microphone Not Working On Siri After iOS 8 Update

Problem: I have an iPhone 5 64 g and I am facing a problem with the mic while using speaker on calls or Siri. This problem been noticed since I used iOS 8, meanwhile the mic is working with the rest application even with voice recording

Solution: This could be a software issue since the microphone works normally when used with other applications. Try doing the following troubleshooting steps below to resolve the issue.

  • Unplug anything plugged into the headset jack.
  • If you’re on a call and holding your phone next to your ear, speak into the microphone and make sure you don’t block it with your fingers or shoulder.
  • If you’re using a screen protector or case that covers the microphone, remove it. Clear any debris from the microphones.
  • Restart your device.
  • Update to the latest version of iOS.

Engage with us

If you have any concerns regarding your iPhone feel free to email us at [email protected] . We will provide you with free technical support regarding the issue you are facing with your device. Just make sure to provide as much detail as possible so that we can make an accurate diagnosis.