Welcome to the second part in our series of troubleshooting articles dedicated to the iPhone 5S. Ever since we published the first part of this series we have been receiving emails from our readers regarding their concerns with their device. If you own an iPhone 5S or any other iPhone model for that matter feel free to email us at [email protected] regarding the issue you are facing with your device so we may address then.
The best part of this is that this is a free service which our website is offering to our readers. We understand that sometimes finding the solution to the problems you are facing with your device can be difficult. We will find the best possible solution for you.
iPhone 5S Charger Not Working
Problem: Hi! I know this question has been asked many times before and I have read several forums about this and the best advice is to take it to a genius bar but the closest genius bar to me right now is a 3 hour flight away in another country since I’m on vacation so please bear with me. My iPhone 5S charger worked well with both my computer and the adapter head. However, when i tried to plug my phone into my computer today, it said iPhone not recognized and it won’t recognize my phone but the charger adapter works fine because my phone charges normally, it just isn’t recognized on my Macbook Pro Retina. I tried with my mom’s iPhone 5 cable and it connects perfectly to my computer so it is definitely a cable technical issue but this is so weird because my charger looks very new and has no “turtleneck” yet from usage but it won’t connect to my computer but would still allow me to charge my 5s through the adapter. I will be back in the States on August 25th so I can take it to the genius bar on the 26th so my iPhone still should be under warranty as I got it on November 31st 2013. I appreciate your comments! Thanks
Solution: There could be an issue right now with the cable you are using based on your description of the problem. Your best option is to have it replaced. However, try the following steps below to see if it can resolve your problem.
- If you haven’t connected your iOS device to this computer before, unlock the device and tap Trust.
- Restart your iOS device.
- Restart your Mac.
- Install software updates on your Mac.
- If an iTunes update is available, apply the update.
- Disconnect other USB devices and connect your device directly to a USB port on your Mac.
iPhone 5S Won’t Connect To LTE
Problem: I have had the phone for a couple of days and I have found that the phone does not connect to LTE, I checked the data and I’m not even getting 7mbps, so I know its not LTE speeds. I have tried to reset the network settings and also turned the phone off and back on also taken out the sim card. I’m currently lost do I have a bad phone, this phone is supposed to be picking up LTE signals correct it is running IOS 7.0.1. Please help!
Solution: First make sure that you are in an area with a known LTE coverage. You might want to verify this with your network, Check your device and see if LTE is enabled under the cellular settings. Try using a different SIM on your device that is known to connect to an LTE network. If your phone is now showing an LTE signal then it means the SIM card you are using is not provisioned for LTE. You might want to have the SIM replaced.
iPhone 5S Latest Update Drains Battery Life
Problem: Myself as well as a lot of the business around me have noticed a significant loss of battery life since the new update. We have been told to clear apps and that does not help. We only get 1 hr max on our phones since 7.1.2 version. Please help
Solution: You might want to try recalibrating your battery. To do this simply drain your battery until your phone does not turn on. Now fully charge it. Once it is fully charged observe its operation and see if the battery life improves. Make sure to turn off services that are not needed such as Bluetooth, GPS, or Wi-Fi. If you are still experiencing a battery drain issue then you might want to try restoring your phone to new.
- Connect your iOS device to your computer using the cable that came with it.
- Select your iPhone, iPad, or iPod touch when it appears in iTunes. In the Summary pane, click the Restore button for your device.
- Click Restore again to confirm that you want to restore your device to factory settings and delete all data and content. iTunes will download the iOS software file and restore your iOS device.
- After your iOS device is restored to factory settings, it will restart, and you’ll see the “Slide to set up” welcome screen. Follow the steps in the iOS Setup Assistant. You can set up your device as new.
iPhone 5S Not Connecting To Home Wi-Fi Network
Problem: Having issue connecting to my wireless router. I have connected to other networks successfully. Other devices can connect to this network. Reset network in iphone 5s. Reset modem. No security on network, opened it up to see if that was issue. Network is discovered and phone attempts to connect. I look in settings and phone grabs IP address from modem, however will not grab any other information (gateway address). Phone seems to be stuck in pending trying to connect to network (I have the spinning icon). Thoughts? It would seem to be something in the modem since the phone works elsewhere, but I have no idea where to look. My iphone 4 connected to this network without issue.
Solution: If your iPhone 5S can successfully connect to other wireless networks then the issue may lie with your router. First try rebooting your router and your phone. After the reboot try connecting to your network. If it still does not work try entering your router homepage and check on its settings. There could be a security setting enabled that is preventing your device from connecting to it. Some possible culprits are MAC filtering or DHCP reservations. If you still can’t connect then factory reset your router then manually configure it again. Make sure you know all of the relevant settings.
iPhone 5S Does Not Turn On
Problem: I went to bed and the phone was working fine. When I woke up this morning the screen was black and the phone won’t do anything. Has anyone had this happen? Did it die for no reason?
Solution: Try resetting your device. To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
Engage with us
If you have any concerns regarding your iPhone feel free to email us at [email protected]. We will provide you with free technical support regarding the issue you are facing with your device. Just make sure to provide as much detail as possible so that we can make an accurate diagnosis.