Apple Makes Public ‘Solution’ To iPhone 5 Camera Issue

Unless you had been living in a deserted island for the past few weeks you would be aware of the issue people have encountered while using the iPhone 5’s iSight camera. Many iPhone 5 users started complaining about a purple hue that appeared in photos taken with the iSight camera. It was also observed that this peculiar camera issue appeared when photos were snapped with a bright source of light such as the sun within the frame. Images above give a clearer picture of the issue.

Anyways, one such user who probably thought the problem was limited to his device contacted Apple customer service but the kind of response he received was not what he had expected. The email reply sent by the representative, “Our engineering team just gave me this information and we recommend that you angle the camera away from the bright light source when taking pictures.”

“The purple flare in the image provided is considered normal behavior for iPhone 5’s camera.”

So according to Apple a problem which was not found in earlier iPhones is “normal” for the iPhone 5. The email did not even state whether Apple was working on a solution to the problem.

The Cupertino company has now gone public with this “explanation” for the iPhone 5 camera issue, publicly posting a similar “solution” to prevent the purple hue.

“Most small cameras, including those in every generation of iPhone, may exhibit some form of flare at the edge of the frame when capturing an image with out-of-scene light sources. This can happen when a light source is positioned at an angle (usually just outside the field of view) so that it causes a reflection off the surfaces inside the camera module and onto the camera sensor. Moving the camera slightly to change the position at which the bright light is entering the lens, or shielding the lens with your hand, should minimize or eliminate the effect.”

It now appears the purple hue appears on the side of images even when no apparent bright source of light is around. These and a few more iSight camera issues have been reported by iPhone 5 users on AnandTech’s forum.



3 Replies to “Apple Makes Public ‘Solution’ To iPhone 5 Camera Issue”

  1. The problem could not be the iPhone 5…it’s the customer who bought that phone 5 who is the problem… Is the “i” in iPhone, iPad, iPod, mean “me, myself and I”?

  2. There is nothing wrong with the iPhone 5! Apple NEVER release a product until it’s perfect! So purple haze HAS TO BE down to the user and NOT Apple!

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