Apple iPhone 6 Plus camera won’t focus and other camera problems after iOS 9.3 update [Recommended Solutions]

This content is created in response to our readers who have relayed to us a pertinent issue about their iPhone 6 Plus (#iPhone6Plus) camera focus that stops working and other camera app problems that have instigated after installing the iOS 9.3 firmware on their device. Read on to learn what to do should you too experience the same problem wherein your iPhone camera stops focusing or showing other camera errors after the update.


The rollout of Apple’s iOS 9.3 firmware was primarily aimed at providing more enhanced features as well as fixes to certain bugs, which had manifested in prior iOS releases. But just like any other major software updates, the most recent iOS patch also has its own share of glitches affecting some features of an upgraded device. One of these post-update problems is the camera malfunction transpiring on the Apple iPhone 6 Plus handset.

Relevant symptoms:

  • Blurred photos
  • Dark spots
  • Closed lens
  • Black camera viewfinder screen
  • Flash not working
  • Camera app missing on the Home screen

Apparently, the problems we tackle here are software-related. That being said, these can be resolved using any of the workarounds applicable to your iPhone’s camera application, which I have enumerated below. If none of these methods is able to help and your iPhone camera problem persists, please contact your carrier or Apple Support to escalate the issue. Post-update issues must be relayed to the appropriate support department for them to be promptly addressed. But before you do so, consider this content as your reference in attempting to fix the problem by yourself.

Potential Solutions and Workarounds

The solutions highlighted in this post are comprised of general workarounds recommended by Apple support as well as some helpful tricks that offered remedies to other iPhone 6 Plus owners who have encountered the same camera app problem after installing the most recent iOS 9 firmware update. Be sure to test your iPhone camera after completing each workaround to see if the problem has already been fixed. Proceed to the next available method if necessary.

Method 1: Perform a soft reset or reboot your iPhone.

A reboot is highly recommended after making any changes to your iPhone system. The same concept is applied when you add or install a new program or modify some settings on certain programs or applications on any mobile phones, regardless of the operating system they’re running on.

Oftentimes, a soft reset would be necessary for the new changes or system modifications to take effect and properly work on your iPhone. Considering the fact that iOS updates bring significant changes to your iPhone system, a reboot might as well be able to rectify everything.


  • To reboot your iPhone, press and hold the Sleep/Wake or Power button until the red slider shows up.
  • Scroll and select the option to power off your iPhone.
  • After a few seconds, press and hold the Sleep/Wake button again until the Apple logo appears.


After the reboot, launch the camera app again and see if it’s already working properly. If not, then proceed to the next workaround available.

You may need to reboot your iPhone several times for the camera app to normally function again.

Method 2: Clear camera app cache and data.

There are different ways to clear a specific app cache and junk files on an iPhone. You can clear an app cache and data manually or using a third-party app cache cleaner. Others would even take the risks of using an iOS jailbreak tweak to do the job, which I do not recommend. For ease and quicker way, you might want to try out any dedicated iOS file managers and apps designed to remove junk files. If you prefer to do it manually, you can head over to General-> Storage & iCloud Usage-> then tap Manage Storage under Storage heading. You will be prompted with a list of apps installed on your device sorted by how much local device storage they are taking up. Tap the app and select the option to delete cache or junk files.

Please note that options and settings may vary depending on the camera application you’re using. If you don’t see an option to clear cache from the camera app’s settings screen, then you can just force close the camera app otherwise, perform a force reboot on your iPhone instead. Either process can help eliminate system glitches that are causing malfunctions to the camera application.

To force close an app, follow these steps:

  • Double-click the Home button to view all recently used apps on screen. These apps are only in standby mode for easy navigation and multitasking purposes. But they are not open.
  • Locate the camera app.
  • Swipe right or left of the camera app.
  • Swipe up on the app’s preview to quit the app.

To force reboot your iPhone, follow these steps:

  • Press and hold the Sleep/Wake (Power) button and Home button simultaneously for at least 10 seconds.
  • Release both keys when the Apple logo shows up.

After clearing the app’s cache and data, restart your iPhone, re-launch the camera application, and test to see if it’s already working fine.

Method 3: Reset your iPhone Settings.

There may be some settings configurations that are conflicting with the most recent iOS version installed. To rid of this possibility, you can try to Reset All Settings on your iPhone. Just navigate to Settings-> General-> then select Reset All Settings. Apps settings and preferences will be erased in the process, which means you would need to re-enter them afterwards.

Method 4: Restore your iPhone to Factory Defaults.

This must be considered as your last resort. Restoring your iPhone to factory settings will erase all existing data and settings configuration, resulting to a handset that is good as new. Having that said, don’t forget to back up your iPhone contents to iTunes or iCloud before you begin. This way you can easily restore these files when needed.

After creating a backup, head over to Settings-> General-> and select Erase All Content and Settings.

More Helpful Tips

  • Remove the metallic case or magnetic lens from your iPhone 6 Plus as it could interfere with the optical image stabilization. Try to take a picture without it and see if there are any improvements on the image quality.
  • Try to adjust the focus by tapping on the object or subject in the preview screen. As the camera adjusts, you will see the screen pulse or it will go in and out of focus briefly.
  • Try to move too far in any direction. Doing so will automatically let the camera refocus to the center.
  • Try to stay steady when adjusting the focus in photo mode.
  • When using video mode, adjust the focus before you start recording video.
  • If the flash is not working, try to check your iPhone’s flash settings or tap the flash (lightning) icon located on the upper-left of the screen to select a different setting. If you are seeing an error message saying ‘flash is disabled’ while using the camera in a very warm environment, try to let your device cool down until the warning prompt is gone. Also ensure the flash and flashlight is on.

If problem persists, contact Apple Support or your carrier’s technical support team. As I’ve mentioned earlier, reporting post-update issues like this is essential for Apple programmers to be notified of the most recent iOS firmware bug(s) and thereby allowing them to work on it, come up with and introduce a definite solution.

Engage with us

Need help with certain problems on your iPhone or other iDevices? We are glad to assist you further! Should you be interested with this free service offer, simply fill up this form found in our Troubleshooting Page with all the required information. Be sure to provide us all significant details of the issue on your device, including error codes or warning messages (if there’s any). This will help us get a better grasp of what likely is causing trouble and therefore, we could come up with the most efficient solutions and recommendations for you to try on.

You may also refer to our iPhone 6 Plus T/S page and browse for available solutions to other various issues we’ve addressed in our prior postings.