How to Fix Camera Problems with your Apple iPhone 6 Plus iOS 9.0 – 9.3.1 [General Solutions and Workarounds]

Learn what has possibly caused the #Apple iPhone 6 Plus (#iPhone6Plus) camera app to not work as it should and what should be done in order to get it back up and running flawlessly again. Feel free to refer to this content should you encounter any of the following issues while using the camera app on your iPhone.


  • Camera stops focusing
  • Cannot take photos with the back camera
  • Black screen preview
  • Camera app failed to load
  • Camera app crashes
  • Camera photos are blurry
  • Camera app freezing
  • Won’t save photos and screenshots
  • Camera app error saying it’s too hot to use flash
  • Camera Torch was grayed out
  • Rear camera won’t capture photos in dim light
  • Missing camera options

Possible Causes

Setting aside the possibility of physical or liquid damage occurring to the iPhone, the most common factors that might trigger issues on the camera app functions include the following:

  • Third-party app causing conflict with the camera app
  • Camera software glitch or app is corrupted
  • Incorrect camera settings configuration
  • Third-party accessories blocking the camera lens

Potential Solutions

These methods will only work given there is no existing hardware damage on your iPhone. To determine whether the problem with your iPhone camera app is a hardware or software issue, open FaceTime or any other video chatting app available and try to start a video call to any of your friends. While on a video call, check both cameras of your iPhone. If both cameras are working fine during the video call, then you can isolate the problem is within software. And in that case, you can try several troubleshooting methods and workarounds to get it fixed.


  • Be sure to test your device after completing each step to see if the problem is fixed. Proceed to the next methods, if needed.
  • Settings and menu options may vary depending on the iOS version of your iPhone. The settings, menu options and interface used in the following methods are based on the iOS 9.0 and higher iOS versions of the iPhone 6 Plus.

General Troubleshooting Methods and Workarounds

Step 1. Restart the Camera app. Just like any other program, restarting the camera app that’s acting weird often helps getting it back up and running smoothly. However, this is considering the trigger is only a minor software glitch. Some iPhone 6 Plus owners who had encountered issues while using the camera app on their iPhone were able to resolve it by quitting the app and then rebooting the iPhone. So you might try it as well.

If needed, force close the camera app by double tapping on the Home button and then slide up to close app.

Step 2. Force quit all running apps. Multiple applications running in the background can also affect the device’s performance due to CPU or memory overload. It’s the same concept with that of a computer with several programs opened. Running several programs at a time can also make the device sluggish, or even worst become unresponsive. In this case, force close all running apps that are not in use.

Step 3. Power-cycle or restart your iPhone. The process is similar to a reboot on your iPhone. This is a widely used workaround to deal with minor system issues on a device, including iPhones. Restarting can also rectify issues caused by third-party apps. The standard method to power cycle a device is as follow:

  • Power off the iPhone.
  • Wait for 30 seconds.
  • Turn it back on.

Step 4. Toggle Low Power Mode on or off. Some iPhone 6 Plus owners have successfully dealt with camera problems by simply toggling the Low Power Mode feature on their device. After you toggle this feature on or off, reboot your iPhone and then open the Camera app. You can give it a try this time and see if it too does wonder to you as well.

Step 5. Disable 60 FPS (60-frames-per-second) video recording feature. Other users have resorted to a temporary workaround by disabling the 60FPS video recording in the iPhone’s camera settings. Disabling this feature will let you go back to the default, which is the traditional 30 FPS arrangement.

Using the 60 FPS option will give you an enhanced and better video quality but the size of the saved video files is also going to increase. The bigger the file size of a video, the longer it takes to be loaded. That’s why others will experience a significant lag while trying to play videos on their iPhones. In worst cases, other videos using this new frame rate won’t even get to load or play at all.

Here’s how to access this settings and you might as well consider playing with this option and see the difference.

  • Go to your iPhone Settings.
  • Scroll down and tap to select Photos & Camera.
  • Under Camera options, toggle the switch next to Record Video at 60 FPS to turn the feature off.

Step 6. Reset all settings on your iPhone. Resetting the iPhone camera settings to default can help fix any software-related issues occurring on the device. To do this, head on to your iPhone Settings-> General-> Reset-> Reset All Settings. This process will reset all settings without deleting any data or media.

Step 7. Update iOS firmware. Software updates generally contain bug fixes. This is why keeping your device’s firmware up-to-date is likewise recommended.

Step 8. Perform a complete device reset. Please note that this process will erase your iPhone. With that said, be sure to back up all your important data to iCloud before you begin. Also consider reset as your final resort should the problem persists after performing all applicable workarounds.

  1. Tap on Settings.
  2. Tap General.
  3. Select Reset.
  4. Tap Erase All Content and Settings.
  5. Tap Erase iPhone.
  6. If prompted, select the option to set up your iPhone as new.
  7. Proceed with device tuning.
  8. Start the iPhone up as brand new

Step 8. Restore your iPhone using recovery mode.

If you suspect the camera app problem instigated after updating your device’s software, then you can restore your iPhone from an old backup. You can perform a restore via Recovery mode or DFU mode, whichever suits your needs.

If the camera flash is not working on your iPhone 6 Plus, then you can perform the following:

  • Try to remove any casing or cover that may block the camera lens.
  • Make sure the flash lens is free from dirt or any obstructions. If necessary, clean the lens using a microfiber polishing cloth.
  • Make sure the Flash option is turned on or enabled. To check, tap the lightning bolt image on the upper-left corner of the screen and see if it says ON.
  • Enable the Flashlight feature from the Control Center. If the flashlight works, then the camera flash should also be good.
  • Disable Camera location services. Navigate to your iPhone Settings -> Privacy-> Location services-> and then tap the switch next to Camera, to turn it off on the camera app.

If the problem persists or your camera app is still not working well after performing all the aforesaid methods, it’s most likely a hardware issue. In this case, you should consider taking your iPhone to an authorized Apple iPhone technician or Apple Genius for service. Otherwise, contact your carrier or Apple Support to escalate the problem and/or ask for further assistance and recommendations from authorized people.

Engage with Us

We would like to help you! If you have other problems with your Apple device including the iPhone 6 Plus and other variants, and that you want us to help you deal with them, just head on to our Troubleshooting Page and fill up this form with the required information. We would appreciate if you could give us more important details about the problem, for us to be able to perform accurate analysis and therefore, come up with more efficient solutions and workarounds for you to try on. Responses to all issues relayed to us will be made available through a dedicated post, which will be published on our Troubleshooting Pages. That said, you may also browse for more solutions to certain problems with iPhone 6 Plus and other iDevices on that same page.