How To Fix Common iPhone 6 Problems [Part 12]

Welcome to the 12th part in our series of troubleshooting articles dedicated to the iPhone 6. There are a lot of people using this model right now ever since it was released due to the fact that it’s the latest iPhone model and it also comes with several new improvements over its predecessor. One of the most visible improvements is its larger screen real estate. This made it an easy choice for people looking for a phone with a large screen.

iPhone 6

In this latest installment of the series we will tackle some of the issues owners are facing with this model.

If you own an iPhone 6 or any other iPhone model for that matter then feel free to send us an email at [email protected] regarding any issues you are facing with your phone. We will be more than happy to help you with that. This is a free service we are offering with no strings attached. We however ask that when you do send us an email try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given to you.

iPhone 6 Getting Hot / Battery Life Decreasing

Problem: So I just upgraded my phone at the local Apple Store three days ago. Got somewhat railroaded into doing the Restore from Backup AT the store. Resulting in… An 8 hour restoration process at home due to massive Photo log from previous phone. While it was charging because yet again the new phone was totally dead right out of the box. I noticed at one point while it was charging that I could barely touch any part of the phone because it was so hot that even the screen was painful to touch. It cooled down after a while and I didn’t think anything of it cause it didn’t get that hot again.

Then yesterday it was dropping 1 percent of battery every 5 minutes during light usage of me actually just simply having the home screen pulled up and checking settings to see what all I could turn off to conserve battery life. Charged it up to 100 percent from about 75 last night. Overnight it only dropped to 99 percent. It’s holding the charge while in standby so far. Then this morning it starts decreasing 1 percent every 4 and a half minutes…. Then every 4 minutes. Dropped 20 percent total in an hour and a half of deleting stuff OFF the phone to try and ease battery usage. I’m not even using half of the storage space I have on the phone. I charged it up again before leaving the house to have a guesstimate of battery percentage drop while out shopping. It held at 100 percent for over 2 hours with occasional checking of the local weather app and phone calls. Then right after I get home it starts gradually going down again. At one point it was dropping lower every 2 to 3 minutes. In the last hour and a half its now dropped 25 percent battery and is rather warm again. Not scalding hot like it was the other day, but the warmest it has been since that time.

On a final note I don’t know if it was there the day I got it but I noticed this morning the upper left corner of my phone is somewhat…. clicky/poppy/creaky if I apply pressure to the front and back of it. When applying pressure there I can feel the movement of it near the middle of the phone. Every other corner is solid and doesn’t appear to move at all. And I’m not sure if this other bit is normal or not, but sometimes the screen image randomly drops a third of the way down the frame leaving a blank black space at the top. It goes away if I hit the Home button, but it’s happened about three times now.

Solution: The first thing to do in cases like this is to restart your device. Most of the issues that an owner experiences with this phone can be resolved by simply restarting it.

  • Press and hold the Sleep/Wake button until the red slider appears.
  • Drag the slider to turn your device completely off.
  • After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.

If the problem does not go away then follow up with a quick reset.

  • Press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.

If the problem persists then try to restore your phone and set it up as a new device.

Before you restore your phone

  • Make sure you’re using the latest version of iTunes.
  • Use iTunes to back up your device. Transfer and sync any additional content to your computer.
  • Turn off Find My iPhone in Settings > iCloud on your device to disable Activation Lock.

Restoring your phone

  • Connect your iOS device to your computer using the cable that came with it.
  • Select your iPhone when it appears in iTunes. In the Summary panel, click Restore.
  • Click Restore again to confirm that you want to restore your device to factory settings and delete all data and content. iTunes will download the iOS software file and restore your iOS device.
  • After your iOS device is restored to factory settings, it will restart. Once it does, you’ll see the “Slide to set up” welcome screen. Follow the steps in the iOS Setup Assistant. You can set up your device as new.

If the issue still persists then bring your phone to the nearest Apple store and have it checked. This way you can also have the creaky upper left corner display of your phone checked.

iPhone 6 Keeps Searching For Bluetooth Device

Problem: My IPhone 6 keeps searching and searching and searching for Devices even though my device is on and placed next to the IPhone, it seems the search is forever. Thanks.

Solution: Restart your phone and the Bluetooth device you are connecting to. Make sure the other device you are connecting to is in pairing mode and discoverable so that your phone can connect to it.

iPhone 6 Black Screen No Response

Problem: My iPhone 6 was working fine earlier today and this AM I changed it to 100%. I went to set a timer and the screen is black and the phone is non-responsive. I plugged it into my MBPro and it was not recognized by iTunes … I am not sure what to do!?

Solution: This is most likely just a glitch in your phone software. Do a reset by pressing and holding the Sleep/Wake button until you see the Apple logo then release. This may take up to 30 seconds.

iPhone 6 Error 53 After Phone Soaked In Water

Problem: How Can I fix the error 53 in my iphone 6 because of water damaged. Please let me know and give some suggestion.

Solution: Try to perform the following troubleshooting steps listed below.

  • Get the latest version of iTunes on your computer.
  • Install available updates for your Mac. If you have a PC, you can get PC software
  • You might need to update, change, disable, or uninstall software that’s causing an issue.
  • Keep only your iOS device, keyboard, and mouse plugged in directly to your computer.
  • Turn off your computer and your device. Then turn them on again.
  • Update or restore your iOS device again.

If the issue persists then you need to bring your phone to the nearest Apple Store as this error may be a sign of water damage.

iPhone 6 Error 17 When Restoring

Problem: after trying to restore phone, a message pops up and says unable to restore due to an unknown error occurred (17). any idea what that means?

Solution: An error 17 means iTunes can’t communicate with the update server. The first thing you should check is if your computer is connected to a stable Internet connection. If it is then follow the troubleshooting steps outlined below.

Check your hosts file

  • On Mac: Open the /etc/ folder and look for the hosts file.
  • On Windows: Navigate to C:/Windows/System32/drivers/etc/ and open the hosts file.

Once you have the hosts file open, scroll to the bottom and look for any line that has (or any other modification of If there is, make a backup copy of this hosts file (place it somewhere easily accessible, like the desktop) and then delete the line that contains the reference. Just the line.

Restart iTunes and try to update/upgrade.

Address TCP/IP filtering, firewall, or security software

  • Temporarily uninstall your security software
  • Connect your computer straight to the modem (bypass your router)
  • Disconnect from your wired or wireless router.
  • Use an Ethernet cable to connect directly to your modem.
  • Restart your computer and modem. Contact your Internet service provider for instructions on using your modem.
  • Be sure you have a working Internet connection
  • If your Internet connection is working, try to update or restore your iOS device again.

Restore or update on another computer

  • Try to restore your phone on a different computer.

iPhone 6 Restart When Opening / Updating Apps

Problem: Hi, I am currently using iphone 6, iOS 8.3 (updated on 26 Apr 2015), 128 GB, silver model. For the past two weeks I have had my iphone restarting on me four times, each time showing the white screen with apple logo. Each time this happens, I was updating apps from the app store, and at the same time opening another app. It could be a huge game app, or a small browser app, but a few seconds after opening the app the screen totally turned white with the apple logo. Not sure what other information I am able to provide for now, but just want to check if anyone else has the same issues? Does anyone know if this is a hardware or software issue? Please advise, thanks in advance.

Solution: First make sure that your phone is running no the latest software version. You can use iTunes to do this.

  • Install the latest version of iTunes on your computer.
  • Plug in your device to your computer.
  • In iTunes, select your device.
  • In the Summary pane, click Check for Update.
  • Click Download and Update.

Restarting your device also helps in this case.

  • Press and hold the Sleep/Wake button until the red slider appears.
  • Drag the slider to turn your device completely off.
  • After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.

iPhone 6 Charger Exploded

Problem: Last night i plugged my phone in to charge, the charger immediately exploded (since found out it was fake, didn’t even realise we had a fake charger in the house) and all the lights went off.. The phone still had battery power and still worked, unfortunately it wont charge anymore. I have tried numerous official chargers, cables and have even plugged it into my mac – nothing worked. Spoke to apple who are obviously unwilling to fix it for free due to the circumstances. Any idea on what i can do from here?

Solution: This is most likely a hardware related issue already which probably concerns the charging circuit of your phone. You will have to get your phone serviced at an Apple Store for this to be resolved.

Engage with us

If you have any concerns regarding your iPhone feel free to email us at [email protected]. We will provide you with free technical support regarding the issue you are facing with your device. Just make sure to provide as much detail as possible so that we can make an accurate diagnosis.