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How To Fix Common iPhone 6 Plus Problems [Part 11]

Welcome to the 11th part in our series of troubleshooting articles dedicated to the Apple iPhone 6 Plus. This is one of the latest model released by the company that is considered as one of the best-selling iPhone’s of all time. Despite the fact that this phone uses the latest hardware and software it is by no means a perfect device as it also has its fair share of issues.

iPhone 6 Plus

If you own an iPhone 6 Plus or any other iPhone model for that matter then feel free to send us an email at [email protected]. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do send us an email try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

iPhone 6 Plus Can’t Change Text Message Sound

Problem: Have an iphone 6 plus and the sound for text messages is AURORA and we cannot get it to change.  Have even turned sound off for Text and the AURORA sound is still being made on all text messages.  How can the sound be changed for Text Messages?

Solution: This may be a glitch in the phone software. Try restarting your phone first and see if this resolves the issue.

  • Press and hold the Sleep/Wake button until the red slider appears.
  • Drag the slider to turn your device completely off.
  • After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.

If the restart fails then do a reset.

  • Press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.

Let us know if this helped resolve the issue.

iPhone 6 Plus Camera Won’t Focus

Problem: Hi. I just arrived tokyo for a vacation and sad to say upon arriving my camera wont focus anymore. Any tips on how i can fix it? Pls it just ruined my vacation

Solution:  A lot of iPhone 6 Plus owners are experiencing this issue where the camera won’t focus. Try to check first if your phone is running on the latest iOS version and if it is not then update your phone software.

Follow the troubleshooting steps listed below to resolve this issue.

  • Make sure that the camera lens is clean. If you need to clean the lens, use a microfiber cloth. If you see dirt or debris inside the lens, take your device to an Apple Retail Store or Authorized Service Provider for more help.
  • Make sure that there’s nothing blocking the camera lens. If you’re using a case, try removing it.
  • With iPhone 6 Plus, a metallic case or magnetic lens could interfere with optical image stabilization. If you have a metallic case or magnetic lens attachment, try taking a picture without it. Then compare the quality.
  • Adjust the focus by tapping on the person or object in the preview screen. You’ll see the screen pulse or briefly go in and out of focus as the camera adjusts. In photo mode, try to stay steady when adjusting the focus. If you move too far in any direction, the camera will automatically refocus to the center. In video mode, you can adjust the focus before you begin recording.
  • If the color seems too bright, or you see double-exposures of moving objects, make sure that HDR is set to Auto or Off. Tap HDR at the top of the screen to choose a different setting.

If the issue persists then you should back up your phone data then restore your phone and set it up as a new device.

Before restoring your phone

  • Make sure you’re using the latest version of iTunes.
  • Use iTunes to back up your device. Transfer and sync any additional content to your computer.
  • Turn off Find My iPhone in Settings > iCloud on your device to disable Activation Lock.

To restore your phone

  • Connect your iOS device to your computer using the cable that came with it.
  • Select your iPhone when it appears in iTunes. In the Summary panel, click Restore.
  • Click Restore again to confirm that you want to restore your device to factory settings and delete all data and content. iTunes will download the iOS software file and restore your iOS device.
  • After your iOS device is restored to factory settings, it will restart. Once it does, you’ll see the “Slide to set up” welcome screen. Follow the steps in the iOS Setup Assistant. You can set up your device as new.

iPhone 6 Plus Battery Level Erratic

Problem: Hi, I just bought my new iphone 6 plus 64gig just a week and i have a problem with my battery jump for example from 61 to 59 % four five times a day and im so sad about that because its just a week and my iphone have problem its iOS 8.3 and i try reset all settings and set up a new iPhone but its still not work please help me i dont know what to do

Solution: Try calibrating your phone battery and see if this resolves the issue.

  • Use your iPhone until it shuts off automatically. If it is near 0% battery life and you want to drain it faster, turn on the flashlight, turn up screen brightness all the way and play a video, preferably streaming from the Internet.
  • Let your iPhone sit overnight to drain the battery further.
  • Plug your iPhone in and wait for it to power up. Make sure to use the charger supplied by Apple or one that runs at the same wattage.
  • Hold down the sleep/wake button and swipe “slide to power off”.
  • Let your iPhone charge for at least 5 hours.
  • With the charging cable still connected, press the sleep/wake button for about a second to start up your iPhone.
  • When the iPhone has booted up, hold down the sleep/wake and home buttons until you see the Apple logo.
  • When your iPhone is back online, remove the charging cable.

iPhone 6 Plus Rear Camera Blurry

Problem: I’ve had a problem with my camera being blury. It’s been this way for about 3 months now. Sometimes the HDR comes on and it’s clear. But that rarely happen. My front facing camera is more clear than the back. Is there anything I can do to fix it without replacing my phone?

Solution: Try the following troubleshooting steps listed below as suggested by Apple to fix issues regarding blurry cameras

  • Make sure that the camera lens is clean. If you need to clean the lens, use a microfiber cloth. If you see dirt or debris inside the lens, take your device to an Apple Retail Store or Authorized Service Provider for more help.
  • Make sure that there’s nothing blocking the camera lens. If you’re using a case, try removing it.
  • With iPhone 6 Plus, a metallic case or magnetic lens could interfere with optical image stabilization. If you have a metallic case or magnetic lens attachment, try taking a picture without it. Then compare the quality.
  • Adjust the focus by tapping on the person or object in the preview screen. You’ll see the screen pulse or briefly go in and out of focus as the camera adjusts. In photo mode, try to stay steady when adjusting the focus. If you move too far in any direction, the camera will automatically refocus to the center. In video mode, you can adjust the focus before you begin recording.
  • If the color seems too bright, or you see double-exposures of moving objects, make sure that HDR is set to Auto or Off. Tap HDR at the top of the screen to choose a different setting.

iPhone 6 Plus Charging Port Erratic Charging

Problem: Whenever I insert my Lightning cable into my iPhone I sometimes have to wiggle or even bend it up or down just so the phone call detect it and start charging. sometimes there will be a situation where I will have to hold it in a certain position to charge it and if I move it a millimetre, it stops charging. Also a few times Ive been in the situation of putting it into my Belkin charging dock or even just using the standard charging lead from apple and the phone constantly playing the charging chime over and over again every second until I take it out.

I first thought it was my cable so I tried out a few others I had around the house and they worked fine. I then purchased my Belkin charging dock and it worked fine apart from the occasional times which is when I thought it must be the phone itself. Its been happening since I got it and I’m now on the search for some help because it is starting to get on my nerves, I would be pugging it in at night thinking its charging then waking up in the morning ready for work and find out its only got 10% left if I’m lucky.

Solution: Ty checking the phone charging port and cable port for any signs of dirt or lint. If you spot any then clean it out using a toothpick. In most cases it’s usually dirt or lint that interferes with the charging process.

iPhone 6 Plus Unresponsive Screen

Problem: So a couple days ago, my iPhone 6+ began having intermittent screen responsiveness. First time, I received a phone call and couldn’t answer it because the swipe wouldn’t work. I turned it off and back on with no luck. I reset it and that fixed it. That was the only issue that day. I the last few days it’s becoming more frequent. Today alone I’ve had to reset it eight times.

What it’s doing;

  • touch screen is unresponsive to touch entirely.
  • touch screen responds after a delay
  • I tap an app icon and the app two rows up opens instead.
  • from loch screen-can’t answer phone calls or notifications.

Sometimes it just leave it alone and come back to it and it’s fine. Sometimes I leave it alone and come back with same result and I have to reset it. Sometimes I reset it once and trying to unlock with touchscreen (because touch ID doesn’t work after reset) doesn’t work so I reset it twice. It has worked after the second time, so far. The phone is in perfect condition. Never been dropped. Was updated to 8.3 the day it was released so the issue didn’t arise immediately after an update.

Solution: You should consider restoring you phone and setting it up as a new device. Make sure to back up your phone data first.

Before restoring your phone

  • Make sure you’re using the latest version of iTunes.
  • Use iTunes to back up your device. Transfer and sync any additional content to your computer.
  • Turn off Find My iPhone in Settings > iCloud on your device to disable Activation Lock.

To restore your phone

  • Connect your iOS device to your computer using the cable that came with it.
  • Select your iPhone when it appears in iTunes. In the Summary panel, click Restore.
  • Click Restore again to confirm that you want to restore your device to factory settings and delete all data and content. iTunes will download the iOS software file and restore your iOS device.
  • After your iOS device is restored to factory settings, it will restart. Once it does, you’ll see the “Slide to set up” welcome screen. Follow the steps in the iOS Setup Assistant. You can set up your device as new.

If the issue persists then this may already be a hardware related problem. Bring your phone to the nearest Apple Store and have it checked.

Engage with us

If you have any concerns regarding your iPhone feel free to email us at [email protected]. We will provide you with free technical support regarding the issue you are facing with your device. Just make sure to provide as much detail as possible so that we can make an accurate diagnosis.