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How To Fix Common iPhone 6 Problems [Part 9]

Welcome to the 9th part in our series of troubleshooting articles dedicated to the Apple iPhone 6. This is one of the latest models released by the company in September of last year. Aside from getting a hardware upgrade from the previous model its most notable feature is its large 4.7 inch display. This is a huge difference over the 4 inch display of the iPhone 5.

iphone 6

This model which is running on the latest iOS 8 software generally works well. There are however instances when issues appear. This is quite normal for any electronic equipment. We are here to help our readers resolve these issues.

In this latest installment of the series we will tackle some of the latest issues and problems that owners of this device are facing. Most iPhone models don’t really that have much of an issue and if ever one does occur, a simple reboot will usually fix the issue.

If you own an iPhone 6 or any other iPhone model for that matter then feel free to send us an email at [email protected] regarding any issues you are facing with your phone. We will be more than happy to help you with that. This is a free service we are offering with no strings attached. We however ask that when you do send us an email try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given to you.

iPhone 6 Not Receiving Text Messages

Problem: I am having a problem receiving text messages from almost anyone. Oddly enough I can receive texts from my husband. And I was able to message back and forth with a contact after I reached out to her, but she had been messaging me. She did ask if I had changed devices because she said my texts had changed color. I noticed the same thing. My sent texts changed from blue to green. I don’t know if this is a hardware problem or provider issue. Thanks for your help!

Solution: There are several factors to consider when your phone can’t send a text message. It may be a network related issue, SIM issue, account issue, or even a phone issue.

The first thing to check is the phone signal. Does your phone have good network reception? If not, then this may be the reason why you are not receiving text messages.

Sometimes restarting your phone also helps in this kind of situation since it resets your phone connection to the network.

Try to check if certain numbers are included in your phone blocked list as this may also be the reason why you are not receiving text messages. To do this go to Go to Settings > Messages > Blocked.

You may also have to update your carrier settings to receive text messages. To do this go to Tap Settings > General > About. If an update is available, a prompt will appear.

Finally, check and see if there are any new OS updates for your phone.

  • Plug in your device to a power source.
  • Tap Settings > General > Software Update.
  • Tap Download and Install. Updates might download automatically while your device is connected to Wi-Fi and a power source.
  • Tap Install, or tap Later to install the update later. If you use a passcode, you’ll need to enter it before installing the update.

iPhone 6 No Sound When Making Calls

Problem: Hi, When making a call, I hear no sound but if I put it on speaker, I can hear.  If I take it off speaker and put in headphones, I can hear.  But this is no way to live- ridiculous.  Please help.

Solution: Try making a call then adjust the volume with the volume buttons. Make sure that you can see the volume indicator on the display when you press on the volume up button.

Sometimes if there is something blocking the receiver you won’t be able to hear the person on the other end.

  • Make sure nothing is blocking the receiver, such as a case or film.
  • If you have a new iPhone, remove the plastic film on the front and back of the device.
  • Check the receiver opening to see if it’s blocked or dirty. If necessary, clean the receiver opening with a clean, small, dry, soft-bristled brush.

Try restarting your phone

  • Press and hold the Sleep/Wake button until the red slider appears.
  • Drag the slider to turn your device completely off.
  • After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.

Reset your phone

  • Press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.

If the problem still persists then this may already be hardware related. Bring your phone to an authorized service center for checking.

iPhone 6 Heating Up

Problem: my iphone 6 is getting heated up for even a nominal use only the top portion is heating up is every iPhone is like that or there is a problem with mine.

Solution: It is normal for an iPhone to get hot when it is being used. Hover, if your phone gets too hot then there is already something wrong with it.

One of the main reasons why your phone may heat up even with nominal use is if it is struggling to get a good network reception. If you are in an area with a weak signal then your phone will make the necessary adjustment by boosting its power which in turn generates a considerable amount of heat.

If there are several services currently running in your phone then this may also contribute to the heat built up. These services may include your Wi-Fi, Bluetooth, mobile data, and GPS just to name a few.

iPhone 6 Shuts Down Randomly

Problem: My iPhone 6 is Shutting Down randomly. What should I do? It started when I updated it to iOS 8.2 . I search for some solution and they said I should restore it. after I restored it, still no luck. its still shutting down by itself. what should I do?

Solution: Try to restore your phone then set it up as a new device. The old data of your phone may be causing a conflict with the new software version which in turn results in your phone shutting down.

Before you restore your phone

  • Make sure you’re using the latest version of iTunes.
  • Use iTunes to back up your device. Transfer and sync any additional content to your computer.
  • Turn off Find My iPhone in Settings > iCloud on your device to disable Activation Lock.

Restoring your phone

  • Connect your iOS device to your computer using the cable that came with it.
  • Select your iPhone when it appears in iTunes. In the Summary panel, click Restore.
  • Click Restore again to confirm that you want to restore your device to factory settings and delete all data and content. iTunes will download the iOS software file and restore your iOS device.
  • After your iOS device is restored to factory settings, it will restart. Once it does, you’ll see the “Slide to set up” welcome screen. Follow the steps in the iOS Setup Assistant. You can set up your device as new.

iPhone 6 Restoring Encrypted Backup

Problem: I’m trying to restore my backup from my original phone to my new one but I encrypted it a while ago and I’ve forgotten the password. Is there a way to get around it, or better yet, to reset the password?

Solution: Unless you remember your password then there is no way for you to retrieve the data. If there was a way to do this then encrypting the data will be useless.

iPhone 6 Widgets Effect On Battery Life

Problem: just curious as to finding out, is my battery life at risk of draining faster if I have a widget turned on? I do have background app refresh turned off though. Not sure if that matters or not. I only have 1 widgets turned on.

Solution: Widgets do consume power however its effect on the overall battery life of your phone depends on what widget you are using and how many are running on your screen. The best way to proceed is to check your phone with the widgets running. If the battery life of your phone is more or less the same then it is safe to leave them on.

iPhone 6 Invalid SIM Error

Problem: i bought an iphone 6 64gb gold verizon gsm , and i want to activate on my country dominican republic and when i put the sim the phone say  invalid sim and when i try to do the same on itunes the result is the same invalid sim.

Solution: Did you purchase an unlocked device? If it isn’t unlocked then it will only work with Verizon. Try following the troubleshooting steps listed below as suggested by Apple.

  • Update your iPhone to the latest version of iOS.
  • Turn airplane mode on and then off again.
  • Restart your iPhone.
  • Check for a carrier settings update. Go to Settings > General > About. Install any available update.
  • Remove the SIM card and make sure that it’s a valid SIM that your carrier provided. Also make sure that it’s not damaged, worn, or modified. Then reinsert it.
  • A SIM tray that comes with one iPhone model won’t necessarily work with a different iPhone model. When you insert the correct SIM tray, the SIM tray should be flush with the device.
  • If you have another SIM card, insert it. You can use a SIM card from any phone with the same format as your iPhone SIM card. If your iPhone works with that SIM card, contact the carrier that issued your original SIM card.
  • Restore the iPhone.

iPhone 6 Wi-Fi Signal Keeps On Dropping

Problem: I have a 4 month old iPhone 6 running iOS 8.2 and my device along with my iPad 2 running the same iOS keep loosing the wifi connection and I have to keep going into settings to reconnect it. My sons iPhone 5 is also having this issue to the point where he didn’t notice and sucked up our whole data plan in two days.

Solution: This may not be a phone issue but a router issue. If your phone is connected to your own Wi-Fi network then try to restart the router. Just unplug it and leave it off for about a minute. When you plug it back in try check your connection.

iPhone 6 Thinks Headphones Are Connected

Problem: I’m not getting any sound from the ear speaker, my iPhone 6 thinks that the headphones are connected when they are not. Any ideas?

Solution: Try the following troubleshooting steps listed below to resolve this issue.

  • Verify that there is nothing plugged in to the headset jack, including headsets, headphones, or adapters.
  • Make sure the Ring/Silent switch is not switched to silent.
  • While on the Home screen, adjust the volume buttons. If you see the icon below, indicating that headphones are attached, there may be debris or an object lodged in the headset jack
  • Check the headset jack. If there is an object lodged in the headset jack that is not easily removed, have the iPhone serviced to remove object.
  • For Original iPhone: If there is light debris, such as lint, in the headset jack, try connecting a pair of headphones to the headset jack and then remove the headphones. Repeat this several times to remove the debris.
  • If you have installed a protective film on the display, either ensure that the receiver is not covered or remove the film completely.
  • Check the receiver mesh (which is on the top front of the device, above the display). If it appears blocked, use a clean, small, dry, soft-bristled brush to carefully and gently brush away any debris.
  • If you have paired with a Bluetooth headset that is nearby, either use the headset or turn Bluetooth off (choose Settings > General > Bluetooth).
  • Restart the iPhone.
  • If restarting the iPhone doesn’t resolve the issue, try restoring the device.

If the issue persists then this may already be a hardware related problem. You should bring your phone to an authorized service center for checking.

iPhone 6 Is In Demo Mode

Problem: My iPhone is demo device, how I can reset it?

Solution: You will need to restore your phone then set it up as a new device.

Before you restore your phone

  • Make sure you’re using the latest version of iTunes.
  • Use iTunes to back up your device. Transfer and sync any additional content to your computer.
  • Turn off Find My iPhone in Settings > iCloud on your device to disable Activation Lock.

Restoring your phone

  • Connect your iOS device to your computer using the cable that came with it.
  • Select your iPhone when it appears in iTunes. In the Summary panel, click Restore.
  • Click Restore again to confirm that you want to restore your device to factory settings and delete all data and content. iTunes will download the iOS software file and restore your iOS device.
  • After your iOS device is restored to factory settings, it will restart. Once it does, you’ll see the “Slide to set up” welcome screen. Follow the steps in the iOS Setup Assistant. You can set up your device as new.

Engage with us

If you have any concerns regarding your iPhone feel free to email us at [email protected]. We will provide you with free technical support regarding the issue you are facing with your device. Just make sure to provide as much detail as possible so that we can make an accurate diagnosis.