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How To Fix Common iPhone 6 Plus Problems [Part 8]

Welcome to the 8th part in our series of troubleshooting articles dedicated to the Apple iPhone 6 Plus. This is one of the company’s latest model that not only uses top of the line hardware components but also a larger display. The 5.5 inch display that this phone uses is probably one of its strongest features and should be a primary factor in making Android users who are used to bigger displays to switch to iOS.

iphone 6 plus

Although this is a flagship model this does not except it from suffering from issues. This is normal for any electronic device. In this latest installment of the series we will tackle some of the issues owners of this phone are facing.

If you own an iPhone 6 Plus or any other iPhone model for that matter then feel free to send us an email at [email protected]. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do send us an email try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

iPhone 6+ Negative Colors On Display

Problem: I don’t think I have ever written for advice etc. like this… so it feels a bit strange. Here goes:  I was using my phone to attempt to take a pic in lower light this evening.  I was hoping to catch it without being prompted for a flash…and I wasn’t!! Yay! BUT, when I went to view the picture it was all reversed colored….and the colors were neon and like under a blacklight.  Not what I expected at all. Now, my WHOLE phone is this way!!!   I went into back screens thinking maybe I got messed up somehow but all those images are color reversed TOO. It is currently a light grey on top bleeding into pink at the bottom and fuchsia at the camera icon at bottom. All the app icons are neon and light/dark reversed too… My message screen in now totally black, with names white and notices is NEON orange.  My red emoji hearts are turquoise and green instead of red. Yes, the lips too!! and my yellow faces and a nice royal blue blowing turquoise heart kisses. It’s giving me a headache….and as a non techie?  More than a little dizzy!! Help….please?

Solution: You may have inverted the colors of your phone through the settings. Just turn this feature off to get the normal display.

  • Launch the Settings app from the Home screen of your iPhone or iPad.
  • Tap on General.
  • Tap on Accessibility.
  • Turn On the option for Invert Colors — it’s under the Vision section at the top.

iPhone 6+ Camera Won’t Focus After iOS 8.2 Update

Problem: i just recently updated my iphone 6 plus to ios 8.2 however the camera won’t focus i’ve noticed a few people are having this same issue. what should i do ? I’ve already contacted my local apple authorized dealer however they want me to go five days without my phone. do you guys see this as being reasonable and did i mention my phone is still under warrenty.

Solution: Try performing these Apple troubleshooting steps which are o be done when the camera does not focus.

  • Make sure that the camera lens is clean. If you need to clean the lens, use a microfiber cloth. If you see dirt or debris inside the lens, take your device to an Apple Retail Store or Authorized Service Provider for more help.
  • Make sure that there’s nothing blocking the camera lens. If you’re using a case, try removing it.
  • With iPhone 6 Plus, a metallic case or magnetic lens could interfere with optical image stabilization. If you have a metallic case or magnetic lens attachment, try taking a picture without it. Then compare the quality.
  • Adjust the focus by tapping on the person or object in the preview screen. You’ll see the screen pulse or briefly go in and out of focus as the camera adjusts. In photo mode, try to stay steady when adjusting the focus. If you move too far in any direction, the camera will automatically refocus to the center. In video mode, you can adjust the focus before you begin recording.
  • If the color seems too bright, or you see double-exposures of moving objects, make sure that HDR is set to Auto or Off. Tap HDR at the top of the screen to choose a different setting.

If the issue persists after performing the steps above then do the restart and if that fails then reset your phone.

Restart

  • Press and hold the Sleep/Wake button until the red slider appears.
  • Drag the slider to turn your device completely off.
  • After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.

Reset

  • Press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.

iPhone 6+ Frozen After Software Update

Problem: Updated software 4 hours ago and phone is frozen with white screen and black apple. not sure what to do, cannot remove battery on iphone 6 plus.

Solution: Try a hard reset first and see if this resolves the issue.

  • Press and hold the power and home button till the screen goes blank.
  • After the screen goes blank, let go of the buttons. After a while, press the power button till Apple logo shows up.
  • If things went well your iPhone should boot up successfully.

If the problem persists then use recovery mode to restore your phone.

  • Turn off your device and leave it off.
  • Plug in your device’s USB cable to a computer with iTunes.
  • Hold down the Home button on your device as you connect the USB cable. Keep holding down the Home button until you see the Connect to iTunes screen.
  • When your device is connected, iTunes will open. You’ll see a message saying that iTunes has detected an iPhone in recovery mode.
  • Use iTunes to restore your device. Restoring in recovery mode will erase your device. If you previously synced with iTunes or iCloud, you might be able to restore from your backup.

iPhone 6+ Charging Battery Overnight

Problem: I heard that charging your iphone overnight wont damage the battery, is it true?

Solution: This phone has a built-in protective circuit that prevents the battery from over charging. This means that you can leave it charging overnight without damaging the battery.

iPhone 6+ Reboots Randomly After Charging

Problem: I charge my my iPhone 6 plus overnight via a power-supply USB charger. Invariably, the next morning, there are several faults in the performance of the iPhone, which I collectively characterise as “hangover” behavior! The most recent incident today, as part of my investigation.

– I disconnected the USB charging cable

– I called the iPhone from my landline

– I noticed the iPhone go through a restart process: the apple logo displayed, I saw a red full screen flash briefly.

– The phone call was diverted to voicemail.

– I called the iPhone two more times from the landline. Only the third call went through to the iPhone in a normal/expected fashion. I was alerted by a cellphone service provider text message that my second call had been missed.

My expectation is that after a charge, the iPhone should just be ready to operate and receive calls without my touching any buttons to check it is alive and ready to operate. I have an iPad 2 that demonstrates none of these kinds of problems. The iPad is up and ready to go each morning after an overnight charge. I have been keeping an irregular log of other faults I have noticed as shown in Table 1 below. It’s only after people have attempted to phone me in the morning that I realise I have had this “hangover” behaviour on my iPhone. They complained I was not answering the phone, though I had believed my phone was in an operable state. Annoying! This was a brand new replacement iPhone 6 + provided in early March to replace an earlier version that very quickly went totally delinquent within its first two-three weeks of operation. For instance I was unable to restore the iPhone from iTunes. I updated the iOS to 8.2 soon after receipt in March. I notice regularly that the Settings app performs pathologically. ie: shows blank screen, crashes. Restarts app. blanks screen. Then  Settings just seems to loop until I attempt restart.

Table 1: Fault log – iPhone

  • 2015-3-20 8:03 am wifi Bluetooth failed. Fixed by restart. Tile app failed to register.
  • 2015-03-22 App Settings not opening. Crashes shows blank screen forced to restart.
  • 2015-03-23. Net not connected though 4g icon showing. Forced to restart. Settings not opening. Safari not searching. Notes ok.
  • 2015-03-26. Restarted after failed to wake up. Notifications views then froze
  • 2015-03-27 failed to turn on after overnight charge. Forced restart.
  • 2015-03-28 ditto Unable to receive calls.
  • 2015-03-30 unable to connect to iTunes. Settings failed to open showed 83% energy when should be full. Forced to restart. Now connects to iTunes. Charge now shows 100%
  • 2015-03-30 Began more systematic investigation. Connected to charger. Left to sleep and charge a while. Called iPhone. iPhone failed to respond. Rebooted by itself whilst call being made. Call went to voicemail. A third call rang iPhone OK.

Solution: This might be a software related issue. To resolve this, you should first back up your phone data then restore your phone to factory settings and set it up as a new device.

Before restoring your phone

  • Make sure you’re using the latest version of iTunes.
  • Use iTunes to back up your device. Transfer and sync any additional content to your computer.
  • Turn off Find My iPhone in Settings > iCloud on your device to disable Activation Lock.

Restoring your phone

  • Connect your iOS device to your computer using the cable that came with it.
  • Select your iPhone when it appears in iTunes. In the Summary panel, click Restore.
  • Click Restore again to confirm that you want to restore your device to factory settings and delete all data and content. iTunes will download the iOS software file and restore your iOS device.
  • After your iOS device is restored to factory settings, it will restart. Once it does, you’ll see the “Slide to set up” welcome screen. Follow the steps in the iOS Setup Assistant. You can set up your device as new.

iPhone 6+ Display Not Responding After iOS 8.2 Update

Problem: Is anyone else experiencing issues with their touch screen or working since the update to iOS 8.2?  I have to press the power button several times and sometimes hard boot the phone in order to be able to type, select a app to open, or do anything.

Solution: Try to restore your phone to its original factory settings then set it up as a new device.

Before restoring your phone

  • Make sure you’re using the latest version of iTunes.
  • Use iTunes to back up your device. Transfer and sync any additional content to your computer.
  • Turn off Find My iPhone in Settings > iCloud on your device to disable Activation Lock.

Restoring your phone

  • Connect your iOS device to your computer using the cable that came with it.
  • Select your iPhone when it appears in iTunes. In the Summary panel, click Restore.
  • Click Restore again to confirm that you want to restore your device to factory settings and delete all data and content. iTunes will download the iOS software file and restore your iOS device.
  • After your iOS device is restored to factory settings, it will restart. Once it does, you’ll see the “Slide to set up” welcome screen. Follow the steps in the iOS Setup Assistant. You can set up your device as new.

iPhone 6+ Forgotten Passcode

Problem: i forget my passcode of i phone 6 plus. how can i open my phone? and i have account on apply web site. thanks

Solution: If you forgot the passcode of your phone and try to enter an incorrect one more than 6 times then you will locked out of your phone. To resolve this you will need to erase your device and restore its data using a backup.

  • Connect the device to the computer you normally sync with.
  • Open iTunes. If iTunes asks you to enter your passcode or asks you to allow access, try another computer that you’ve synced with. Or use recovery mode.
  • iTunes will automatically sync your device and create a backup. If it doesn’t, sync the device with iTunes.
  • After the sync is complete, restore your device
  • When iOS Setup Assistant asks to set up your device, choose “Restore from iTunes backup.”
  • Select your device in iTunes and choose the most recent backup.

Engage with us

If you have any concerns regarding your iPhone feel free to email us at [email protected]. We will provide you with free technical support regarding the issue you are facing with your device. Just make sure to provide as much detail as possible so that we can make an accurate diagnosis.