Welcome to the 4th part in our series of troubleshooting guides dedicated to the iPhone 5S. This model which was released in the 4th quarter of 2013 was once the flagship smartphone of Apple Released running on iOS 7, this model recently got the iOS 8 update. While it certainly has an impressive hardware specs and an equally impressive software ecosystem this model also has its fair share of issues.
These issues are what we will try to resolve. While some are easy to resolve that a simple restart of the phone will suffice, others require a series of troubleshooting steps to be performed.
If you own an iPhone 5S or any other iPhone device for that matter then feel free to send us an email at [email protected]. We will be more than happy to help you with any concern that you may have with your phone. This is a free service we are offering with no strings attached. We however ask that when you do send us an email try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
5S Recovering Data From Water Damaged Unit
Problem: It was submerged for more than 5 seconds and I have lost all hope of it to work properly again. All I would like to do is copy data off of the main memory such as music and photos onto my computer. It can still turn on but it operates very oddly. I plug in my charger into the phone and the critical battery sign comes up (little red strip in an empty battery). A few seconds later it boots up, with the apple logo and a brighter screen. 7 seconds later it goes dark and that process loops. I wake up the next morning and it is off. I re-plug the charger and it not goes from the critical battery sign, to the boot-up apple screen, and then instead of going dark and looping, it goes to a dark screen but you can tell that it is on. It is like a completely dark/off screen but lighter. Almost like you increased a brightness meter to a completely dark screen. All things aside, it was dark but on and it stayed like that for a while before shutting off. Please help.
Solution: Once a device gets water damaged it becomes difficult to retrieve data stored in it if it does not turn on properly.
What you can do first is to dry out any moisture that may still be inside your phone. This may further add damage to you phone if you try to turn on your phone since it may short circuit some components that are still working. Immerse your phone in a bag of rice for around 3 days. Rice will naturally absorb the moisture.
After the three days have ended try to connect your phone to a computer running on the latest version of iTunes. Turn your phone on and if it can be detected by iTunes proceed with the backup process.
5S Data Backup Issue Not Enough Storage Space
Problem: I don’t understand any of this at all. I’m not going to get into the start of all this, but essentially I just need to backup my iPhone now and have never done so before. I’m using a 5s that I’ve had for about two years and just want a simple and easy way to back up all of my data so I don’t lose it. I have three apple devices, all of which I struggle with and can rarely find any helpful advice (if you can’t already tell I’m not at all tech-savvy), so I’m hoping making an account here will actually bring me some answers.
I was told iCloud was the easiest option and reluctantly tried it. Immediately an email was created for me and then it said I didn’t have enough storage to back up my data, as there are only 5GB of free storage. Not willing to buy more storage, I decided to plug it into my Mac. This I didn’t want to do because I synced my iPod to my Mac, which for reasons unknown was unable to hold all my music (claiming not enough storage when there was and still is plenty), meaning some of my music is on my Mac, while most is on my old PC, so I can’t use my Mac to sync my music without losing most of it. Additionally, my iPhone automatically synced wirelessly with my iTunes account (something I found very annoying), meaning every now and again, some music randomly ends up on my iPhone if I have wifi. Completely unwanted and irritating, but anyway I plug my iPhone in and automatically it starts syncing with my iTunes on my Mac, downloading some of my apps (claiming there to be 30, but only 8 are present), mixing this weird mashup of music I don’t want on either device and freezing my mac for a while, as I scour the internet for solutions. It then says there is not enough storage to back up my device, even though there should be, but there is no way for me to manually decide what I want to be backed up and what I don’t, or at least none that I can find.
I then realise iTunes doesn’t seem to be backing up my notes and pictures (which are the most important things for me to back up), so I go back to my phone to see it’s giving me notifications about iCloud storage memory. I try to delete the iCloud account, which gives me a notification saying if I do so, all backed up data will be deleted from my phone. I then try to un-sync certain apps with the iCloud, where I get the same message threatening to delete it from my phone. So it seems I’m stuck with the bloody iCloud, which means whatever’s been partially backed up there can’t be backed up to my iTunes, the back up for which was likewise only partial, with no information on either platform about what exactly was backed up, yet both record a successful back up despite me receiving the same message from both there was wasn’t enough space. I know I sound like an idiot, but I am losing my mind over this simple problem there seems to be no solution to and everywhere I go I get unhelpful or generic advice, get sent to an equally unhelpful FAQ page, or redirected to an apple help page that no longer exists…
I just want to back my data up (and preferably learn how to get rid of the iCloud account without losing data, remove all the data on the iTunes on my Mac without losing it on my other devices and get rid of all the unwanted music on my iPhone), I’m also not willing to pay for more storage, because that is ridiculous and I’m not paying for an untrustworthy system that I’m still not sure who it will make my personal data readily available to. I really just want a place to back up and save my data (my notes and photos in particular) and I’m pulling my hair out because I don’t understand any of these new apple systems that automatically do everything I don’t want them to do.
Issue: Since this is the first time you will be using iCloud to back up your device the first thing that you should do is to check how much data your iPhone holds. If this exceeds 5GB then you will most likely get the warning message.
If the content on your phone does not exceed 5GB then try following the steps listed below.
- Manual backup your phone to iTunes
- Delete your old backup from iCloud Go to: Settings > iCloud > Storage > Manage Storage > (select device under “BACKUPS” that is giving you problems) > scroll to bottom and “Delete Backup”
- Force a backup to iCloud by going to Settings > iCloud > Backup (needs to be turned on after deletion) > enable iCloud Backup > Back Up Now
5S Charging Issue On 8.1.3
Problem: Hello. I have a problem. The battery drains quickly. After discharge, I was unable to charge from the charger. Also there is very serious problem with charging from powerbank. Phone doesn’t catch the fact that it’s powered by an external battery. In 8.1.2 soft there were no problems. This issue happened when I updated to 8.1.3.
Solution: If this issue only occurred when you updated your phone to 8.1.3 then it’s most likely a software related problem. There may be some data in your device that is causing a conflict and is manifested by this charging problem. Follow the troubleshooting steps listed below to resolve this. Move to the next troubleshooting step if the issue remains unresolved.
Restart your 5S
- Press and hold the Sleep/Wake button until the red slider appears.
- Drag the slider to turn your device completely off.
- After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.
Reset your 5S
- Press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
Do a factory reset
Things to do before the factory reset
- Make sure you’re using the latest version of iTunes.
- Use iTunes to back up your device. Transfer and sync any additional content to your computer.
- Turn off Find My iPhone in Settings > iCloud on your device to disable Activation Lock.
To factory reset your phone
- Connect your iOS device to your computer using the cable that came with it.
- Select your iPhone, iPad, or iPod touch when it appears in iTunes. In the Summary panel, click Restore.
- Click Restore again to confirm that you want to restore your device to factory settings and delete all data and content. iTunes will download the iOS software file and restore your iOS device.
- After your iOS device is restored to factory settings, it will restart. Once it does, you’ll see the “Slide to set up” welcome screen. Follow the steps in the iOS Setup Assistant. You can set up your device as new or using a previous backup. If your iOS device has cellular service, it will activate after you restore.
5S Always Says Update Requested To iOS 8.1.3
Problem: I got iOS 8.1.2 went on setting to update it to the new version but it says update requested I checked online to see if anyone else is experiencing these problems and it says to try restarting the phone (Didn’t work) it also said to wait a few hours as apparently there is a lot of traffic on the website it said maximum a person waited for the update requested to go was 2 hours I’ve waited for over 2 hours still doesn’t work can anyone help?
Solution: If restarting your phone does not work then there may be an issue with your Internet connection. Try connecting to a different Wi-Fi connection and see if the issue still persists.
5S Dropped Calls After iOS 8.1.3 Update
Problem: hey, i upgraded my 5s 16gb to the newest ios, and now my calls which i make are dropped around 3 seconds after some1 takes the call. It does not work on all the calls but on most. What is going on?
Solution: The first thing that you need to do for this type of issue is to turn off your phone and take out the SIM card. If possible try inserting the SIM card in another phone and try making a call. Verify if the same condition exists. If it does then this isn’t a phone issue but probably a network or account related issue. You should then contact your carrier regarding this.
If you don’t have any other phone to use then just reinsert your SIM back to your phone then turn it on. This refreshes the connection of your phone to your network. Try making a call and see if you are still getting dropped calls.
If the issue persists then try updating your PRL
- If you’re on the Verizon network, dial *228 and select option 2.
- If you’re on the Sprint network, dial ##873283#.
You should also check your network settings
- Reset your network settings. Tap Settings > General > Reset > Reset Network Settings. This will erase all current saved settings, including Wi-Fi passwords, preferred networks, and VPN settings.
- Try to make or receive calls in another location.
- Switch to a different network band. Tap Settings > Cellular and turn off Enable LTE, 4G, or 3G (this option will depend on your carrier and device model).
Engage with us
If you have any concerns regarding your iPhone feel free to email us at [email protected] . We will provide you with free technical support regarding the issue you are facing with your device. Just make sure to provide as much detail as possible so that we can make an accurate diagnosis.