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How To Fix Common iPhone 5 Problems On iOS 8 [Part 3]

Welcome to the third installment in our troubleshooting series dedicated to the Apple iPhone 5. This is also going to be our first troubleshooting guide for this model for 2015. In this latest installment of the series we will tackle some of the latest issues concerning this device, particularly related to the latest iOS 8 update. While the latest update does come with several improvements and features it has also introduced some issues to this phone.

iphone 5

If you own an iPhone 5 or any other iPhone model for that matter then feel free to send us an email regarding the issues you are facing with your device at [email protected]. We will be more than happy to assist you with any concern that you may have with your mobile device. This is a free service we are offering with no strings attached. We however ask that when you do send us an email try to be as detailed as possible so that an accurate assessment of the issue can be made and the correct solution can be provided.

iPhone 5 Screen Fades Out

Problem: I have the iphone 5(ios 8, when I switch on my iphone in about 3-4 seconds the screen starts fading out. There is also a black spot near the bottom right corner. I guess it happened because of moisture. I have read about keeping the iphone in the rice as the rice absorbs the moisture. But I have found no success in it. What should I do?

Solution: If your phone has been exposed to moisture then there is a possibility that it will have the issues that it is facing right now. Before ruling this as a hardware related issue you should first try to restart your phone and see the issue goes away.

  • Press and hold the Sleep/Wake button until the red slider appears.
  • Drag the slider to turn your device completely off.
  • After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.

If the issue persists then I suggest bringing your phone to an authorized service center for checking.

iPhone 5 Goes To DFU Mode If Data Is Restored

Problem: I backed my phone up on itunes and then I changed the battery on my own. the problem is that I can set the phone as a new one but when I try to restore a backup it goes on DFU mode and stay stuck. What can I do?

Solution: Try rebooting your phone and the computer you are using that has the iTunes software installed (make sure that this is the latest version). Follow the step below as suggested by Apple.

  • Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the other end of the cable connected to your computer’s USB port.
  • Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
  • While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
  • Continue holding the Home button until you see the “Connect to iTunes” screen.
  • When this screen appears you can release the Home button:
  • If necessary, open iTunes. You should see the following “recovery mode” alert:
  • Use iTunes to restore the device.

iPhone 5 Software Downgrade Option

Problem: I installed 8.1.2 on my iphone 5 and hate it, can I uninstall it?

Solution: Unfortunately Apple does not have a downgrade solution for the iPhone 5 running on iOS 8. However, if you are facing any issues with the latest software then you should tell us what it is so that we may help you find a solution.

iPhone 5 Poor Wi-Fi Connection

Problem: I am experiencing poor connection with my iphone 5 with ios 8.1.2. This only occurred when i came back from my trip from another country & when i came back my phone immediately was connected to our router, as always, but as soon as i went inside my room and was on my bed, my phone’s connectivity switched from connected to connecting in all of my phone apps. I checked my wifi bar and apparently it had 3 bars. I tried fixing our router and cables but it still had the same outcome. I asked my bro if he was experiencing the same problems, since we are both using iphone 5 but he has a lower software 8.1.1, and he said no. He connects easily with our router and can surf the net wherever inside the house. For me, in order for me to be able to surf the net using our wifi through my phone is when i have to stand beside the router, that is the only time. If i move like 4 feet away from it, my phone is still connected to the wifi but i can’t surf nor be connected to all my apps. Anyone experiencing the same problem? Help please!!!!

Solution: From the way you describe the issue it seems that the problem may be with the phone you ae using. Follow the steps outlined below to resolve the issue.

  • Restart your iOS device.
  • Tap Settings > Wi-Fi and locate the Wi-Fi network to which you’re connected.
  • Tap and Forget this Network.
  • Try to connect to your desired Wi-Fi network.
  • You may need to enter your Wi-Fi password again if your network requires one.

If the issue persists then do the following.

  • Move closer to the Wi-Fi router (access point).
  • Check for sources of potential interference.
  • Remove any case, stand, or other accessories from your iOS device and see if signal strength improves.
  • Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including previously connected Wi-Fi networks and passwords, recently used Bluetooth accessories, VPN and APN settings.

iPhone 5 Flashing Screen

Problem: iPhone 5 flashing screen between Apple logo and other colours.  Any advice to attempt to save the phone? Update did not work, will try restore next but hoping to save stuff as iCloud hasn’t updated for awhile.

Solution: You should try reinstalling the iOS software on your phone. Just follow the steps outline below.

  • Make sure that you have iTunes 12 or later on your computer.
  • Put your device in recovery mode.
  • When you get the option to restore or update, select Update. This will reinstall iOS without erasing your data.

To place your phone in Recovery mode.

  • Turn off your device and leave it off.
  • Plug in your device’s USB cable to a computer with iTunes.
  • Hold down the Home button on your device as you connect the USB cable. Keep holding down the Home button until you see the Connect to iTunes screen.
  • When you see this screen, release the Home button. If you don’t see this screen, try steps 1 through 3 again.
  • When your device is connected, iTunes will open. You’ll see a message saying that iTunes has detected an iPhone in recovery mode.

iPhone 5 Temperature Warning

Problem: I have not used my phone but as I picked it up a temperature warning sign came on the screen and my phone was really hot. After switching it back on it’s taken about 10% battery in the time it’s taken to switch it back on and it does not show my wifi or signal. The phone was not charging when this happened and it took about an hour to start cooling down although it was switched off. Any help would be appreciated.

Solution: Apple has listed a recommended temperature working range for its devices which is between 0º and 35º C (32º to 95º F). When the temperature of the phone is outside of the specified range then the warning is displayed. Once this warning is flashed on your screen the following will occur.

  • The device stops charging.
  • The display dims or goes black.
  • In navigation the device will present this alert and turn off the display: “Temperature: iPhone needs to cool down.”
  • Cellular radios will enter a low-power state. The signal may weaken during this time.
  • The camera flash is temporarily disabled.

To regain normal use of your phone you should turn it off and let it cool down for a few minutes.

If this issue keeps on happening on your phone then you should do a factory reset to eliminate any software or app related caused. Make sure to backup your data first.

If the issue persists even after performing a factory reset then this may already be a hardware related problem. I suggest you bring your phone to an authorized service center for checking.

iPhone 5 Green Halo On Screen

Problem: I’ve owned an iPhone 5 for over two years now. Over the last few weeks I’ve noticed a greenish halo around the outside edge of the screen (See image below). In the image, the halo is especially noticeable around the bottom right corner of the iPhone screen. Can someone tell me what the cause could be?

Solution: the green halo that you are seeing on your phone display may be caused by certain apps installed in your phone, a glitch in the software, or a hardware issue. Follow the troubleshooting steps listed below to resolve this issue.

Restart your phone

  • Press and hold the Sleep/Wake button until the red slider appears.
  • Drag the slider to turn your device completely off.
  • After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.

Reset your phone

  • To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.

Restore your phone (Make sure to backup your data first)

  • Connect your iOS device to your computer using the cable that came with it.
  • Select your iPhone when it appears in iTunes. In the Summary panel, click Restore.
  • Click Restore again to confirm that you want to restore your device to factory settings and delete all data and content. iTunes will download the iOS software file and restore your iOS device.
  • After your iOS device is restored to factory settings, it will restart. Once it does, you’ll see the “Slide to set up” welcome screen. Follow the steps in the iOS Setup Assistant. You can set up your device as new or using a previous backup. If your iOS device has cellular service, it will activate after you restore.

If the issue still persists then you should bring your phone to an authorized service center as this may already be a hardware related issue.

iPhone 5 Will Not restore (Error 16)

Problem: Recently, my iphone 5 stopped sending/receiving calls and text (except imessages).  I backed phone up to computer/itunes and that did not fix it.  I called AT&T and they had me to do a restore.  This process would not complete because of error 16.  All my programs are up to date (Itunes and windows).  The restore gets to a point and stops, then gives the error.  What else could cause this?  Also, the serial # on screen says N/A…….someone please tell me what to do to this phone before I crush it with a hammer.

Solution: An error 16 means that either your phone or the computer you are using to restore your phone has a hardware related issue. Follow the troubleshooting steps listed below to resolve the issue.

  • Check that your security software and settings aren’t preventing your device from communicating with the Apple update server.
  • Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
  • Confirm that your security software and settings are allowing communication between your device and update servers.
  • If you still see the error message when you update or restore, contact Apple support.

iPhone 5 No Signal

Problem: I have an iPhone 5 which is approximately 1 year old.  It was provided through my insurance after my original phone was smashed.  I used the iPhone for around 10 months with no problems, however it then lost signal and would only work when connected to Wifi – other sim cards have been tried to no avail. Can anyone advise on what the problem could be as I would like to have it fixed.

Solution: This issue may be carrier related or phone related. Follow the troubleshooting steps listed below to resolve the problem.

  • Tap Settings > Enable Airplane Mode, wait five seconds, then turn off airplane mode.
  • Restart your device.
  • Remove the SIM card. If the SIM card is damaged, worn, or bent, or if it’s too big or small for the SIM tray, contact your carrier for a new one. Then reinsert the SIM card.
  • Check for a carrier-settings update: Connect to a Wi-Fi network, tap Settings > General > About, and install any available carrier-settings updates. If you can’t connect to Wi-Fi, connect your device to a computer that has iTunes.
  • Update your iPhone to the latest version of iOS.
  • Reset network settings by tapping Settings > General > Reset > Reset Network Settings. This will reset all network settings, including Bluetooth pairing records, Wi-Fi passwords, VPN, and APN settings.
  • Contact your carrier to check for any network or account issues.
  • Restore your iPhone.

Engage with us

If you have any concerns regarding your iPhone feel free to email us at [email protected]. We will provide you with free technical support regarding the issue you are facing with your device. Just make sure to provide as much detail as possible so that we can make an accurate diagnosis.