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How To Fix Common iPhone 5S Problems On iOS 8 [Part 3]

Welcome to the third part in our series of troubleshooting articles dedicated to the iPhone 5S. Although this isn’t Apple’s flagship smartphone anymore it is still one of the best phone’s out in the market today. The release of iOS 8 has even made the phone better by introducing to it new features. There are however some few hiccups as the new software has also brought with it bugs that owners of the device have experienced after the update. This is where we come in as we aim to resolve thee issues.

iphone 5s

If you own an iPhone 5S or any other iPhone device for that matter then feel free to send us an email at [email protected]. We will be more than happy to help you with any concern that you may have with your phone. This is a free service we are offering with no strings attached. We however ask that when you do send us an email try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

5S Battery Drain After Update To 8.1.2

Problem: I have been wondering faster battery drain after updating to ios 8, I upgraded to iOS 8.1.2 it has been worst with this drain faster by 40% in draining, What shall i do??? I have contacted apple support and customer care i didn’t get a solution. Please help??

Solution: When Apple released iOS 8 several iPhone owners who got the update soon realized that their phone battery didn’t last that long. Now that a new update has been made available some people are still having battery issues.

The first thing that you need to do is to find out which apps installed in your phone are using the most battery life. With this information you can then decide to stop its background activity or remove it completely from your phone if it isn’t that important to you.

To do this just go to Settings -> General -> Usage -> Battery Usage. You will see which apps are consuming the most battery life in the past 24 hours or 7 days.

Next, you will want to limit the way your apps refreshes in the background as this uses a considerable amount of battery life.

To do this just go to Settings -> General -> Background App Refresh -> Turn it off for each app that is using too much power.

If you are still having battery drain issues then you should restart your phone by holding the power button and sliding the screen to restart.

One final option that you should consider is to reset your phone. Just go to Settings -> General -> Reset -> Reset All Settings. This brings your phone back to its default settings and should take a couple of minutes to finish.

5S Frozen On Apple Logo Screen

Problem: Hi guys. please can someone help. I have an iphone 5s 32 gb. The phone went off and now when I put it on it freezes on the screen with the Apple logo and does nothing. What can I do to make it work.

Solution: The best way to resolve this issue is to put your phone in recovery mode then restore it using iTunes.

To place your phone in Recovery Mode

  • Turn off your device and leave it off.

  • Plug in your device’s USB cable to a computer with iTunes.

  • Hold down the Home button on your device as you connect the USB cable. Keep holding down the Home button until you see the Connect to iTunes screen.

  • When you see this screen, release the Home button. If you don’t see this screen, try steps 1 through 3 again.

To restore your phone

  • Select your iPhone when it appears in iTunes. In the Summary panel, click Restore.

  • Click Restore again to confirm that you want to restore your device to factory settings and delete all data and content. iTunes will download the iOS software file and restore your iOS device.

  • After your iOS device is restored to factory settings, it will restart. Once it does, you’ll see the “Slide to set up” welcome screen. Follow the steps in the iOS Setup Assistant. You can set up your device as new or using a previous backup. If your iOS device has cellular service, it will activate after you restore.

5S No Storage Space After iOS 8 Update

Problem: Since downloading ios 8 i have had nothing but problems, i deleted all my photos off of my phone to make space for the new download. Now that i have downloaded the ios 8 i have no storage. when connecting my phone with my laptop it give me a break down of how much storage is used for photos, music, apps, documents and date, the ‘others’ folder is taking up 5.76gb…..what is in that folder?

Solution: The Others folder contains orphaned files. These files usually exist when you are syncing your phone and the process gets disconnected.

To resolve this issue follow the steps below.

  • Turn off the music or photo sync option in iTunes for the device.

  • Click Apply to sync the changes to the device.

  • Turn the music and photo sync options for the device on again.

  • Click Apply again to try to sync the device to iTunes.

If the issue persists then continue with the steps below.

  • Turn off the automatic syncing functions for the iOS device

  • Select your phone from the iTunes window and click the Summary tab.

  • Deselect “Automatically sync when this device is connected” and select the “Sync only checked songs and videos” checkbox.

  • Click Apply to sync the changes to the device.

  • Reduce the amount of data that is being synced to the device and resync the device. For example, if syncing your Music library exceeds the memory capacity of the device, choose “Selected playlists” to transfer rather than “All songs and playlists” under the Music tab in iTunes.

If the issue remains then you should restore your phone.

5S Showing “INVALID SIM” or “SIM FAILURE”

Problem: How to solve the issue when there is a notification showing “INVALID SIM” or “SIM FAILURE” in an iPhone 5s running on iOS 8.1.1?

Solution: There are several reasons why this error message appears in your phone. It could be caused by a glitch in the software, a mispositioned SIM, a defective SIM, or even network issues.

Follow the steps below to resolve this issue. Move to th next step is the issue stil remains.

  • Update your iPhone to the latest version of iOS.

  • Turn airplane mode on and then off again.

  • Restart your iPhone.

  • Check for a carrier settings update. Go to Settings > General > About. Install any available update.

  • Remove the SIM card and make sure that it’s a valid SIM that your carrier provided. Also make sure that it’s not damaged, worn, or modified. Then reinsert it.

  • A SIM tray that comes with one iPhone model won’t necessarily work with a different iPhone model. When you insert the correct SIM tray, the SIM tray should be flush with the device.

  • If you have another SIM card, insert it. You can use a SIM card from any phone with the same format as your iPhone SIM card. If your iPhone works with that SIM card, contact the carrier that issued your original SIM card.

  • Restore the iPhone.

If the issue persists then this could already be a hardware related problem. You will have to bring your phone to the nearest Apple Store.

5S Stuck In Recovery Mode When Updating To 8.1.2

Problem: Today I went to update my iPhone 5s to 8.1.2 and it went black and went into recovery mode. I plugged it into my computer, started to download update on my computer, and decided to try to restore phone to factory settings. I followed the instructions on iTunes and nothing happened. I just keep getting a popup notification from iTunes saying I need to restore iPhone or update. I see that others are having the same problem with their iPhone 5s getting stuck in the recovery mode. Is is a hardware problem? Does Apple know about it?

Solution: Issues like this usually occur on the iPhone irregardless of model and software version used. Follow the steps below to resolve the issue.

  • Get the latest version of iTunes on your computer.

  • Install available updates for your Mac. If you have a PC, you can get PC software updates from the Microsoft website.

  • You might need to update, change, disable, or uninstall your security software that may be causing this issue.

  • Keep only your iOS device, keyboard, and mouse plugged in directly to your computer.

  • Turn off your computer and your device. Then turn them on again.

  • Update or restore your iOS device again.

5S Stuck In Recovery Mode When Updating To 8 – Error 14

Problem: Hi, yesterday i tried to update my iPhone 5 (A1428) from iOS 7.1.2 to iOS 8 and iTunes throwed Error 14, and now the phone is stuck in recovery mode. Do you have an idea what to do? Thanks!

Solution: An error 14 usually indicates that either your phone or the computer has a hardware issue that is preventing the update to complete. Follow the steps below to resolve the issue.

  • Check that your security software and settings aren’t preventing your device from communicating with the Apple update server.

  • Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.

  • Confirm that your security software and settings are allowing communication between your device and update servers.

  • If you still see the error message when you update or restore, contact Apple support.

5S Will Not Swipe To Unlock

Problem: Was using the phone. Put phone down as I did not need to use it. Returned to use the phone and 5S will not swipe to unlock. Tried to shut it off and and first it would not do that as well. Tried again and kept my finger on the power button and the phone reset. Why will the 5S not swipe to unlock?

Solution: You may want to restart your phone or/and reset it to resolve this issue.

To restart your phone

  • Press and hold the Sleep/Wake button until the red slider appears.

  • Drag the slider to turn your device completely off.

  • After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.

To reset your phone

  • You should reset your device as a last resort and only if you can’t restart it.

  • To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.

5S Blue Screen Crash After iOS 8 Update

Problem: Since upgrading to iOS 8.0 my iPhone 5S randomly gets blue screens and then crashes and goes into a loop of boot up, blue screen, reboot, blue screen, reboot…etc. My 5S did this again today when during my upgrade to iOS 8.1 via USB and I was forced to do a factory restore on it. The blue screen is still occurring after the restore and 8.1 upgrade. Is this a known issue? I was hoping this was going to get fixed with 8.1 but unfortunately, it doesn’t look like it has.

Solution: For this case you may need to restore your device in DFU mode. Before proceeding make sure that you have the latest version of iTunes installed in your computer. Backup your phone as the data stored in it will be wiped.

Put your phone in DFU Mode

  • Hold the Power Button (3 secs)

  • Continue holding the power button and also hold the home button (15 secs)

  • Release the power button while continuing to hold the home button (10 secs)

  • Your device should prompt with the “Connect to iTunes Screen”

Once your phone is in DFU Mode you should then plug it in your computer and open iTunes.

  • Connect your device to your computer.

  • Select your iPhone when it appears in iTunes. Select the Summary tab, and click the Restore button.

  • Click Restore.

  • After a restore, the iOS device restarts. You should then see “Slide to set up”. Follow the steps in the iOS Setup Assistant.

  • If needed, restore your device from a previous backup.

5S Downgrading From iOS 8 To iOS 7

Problem: I have an iPhone 5s that used to work beautifully. Ever since upgrading to the new IOS 8 it is a mess. It freezes during texting, the cursor jumps around during texting, the screen freezes and will not auto-rotate back like it used to, the smooth transitions between programs is over, now it “skips” between programs, on and on and on. In summary it’s a total mess now and I regret ever upgrading it – does anyone know how you can revert it back to the previous IOS 7.1.2 that worked so great? Thank you!

Solution: There is no official way to downgrade the software of your phone right now. Apple does not provide instructions on how to do it. If you pursue unofficial means of downgrading your phone then it may void your warranty.

The issues you are facing with your phone right now may be resolved by following some troubleshooting steps.

You can start by resetting your phone. This is done by pressing and holding the home and power/sleep buttons until the Apple Logo shows up. This will reboot your phone.

Another step that you can perform is to restore your phone to its factory settings. Before restoring your phone make sure to meet all of the requirements listed below.

  • Make sure you’re using the latest version of iTunes.

  • Use iTunes to back up your device. Transfer and sync any additional content to your computer.

  • Turn off Find My iPhone in Settings > iCloud on your device to disable Activation Lock.

To factory reset your phone

  • Connect your iOS device to your computer using the cable that came with it.

  • Select your iPhone when it appears in iTunes. In the Summary panel, click Restore.

  • Click Restore again to confirm that you want to restore your device to factory settings and delete all data and content. iTunes will download the iOS software file and restore your iOS device.

  • After your iOS device is restored to factory settings, it will restart. Once it does, you’ll see the “Slide to set up” welcome screen. Follow the steps in the iOS Setup Assistant. You can set up your device as new or using a previous backup. If your iOS device has cellular service, it will activate after you restore.

Engage with us

If you have any concerns regarding your iPhone feel free to email us at [email protected] . We will provide you with free technical support regarding the issue you are facing with your device. Just make sure to provide as much detail as possible so that we can make an accurate diagnosis.