Welcome to the second part in our series of troubleshooting articles dedicated to the Apple iPhone 5S. In this series we will be dealing with those 5S phones that have been updated to the latest iOS 8 software version and its other variant. As we all know, despite being the latest software with several improvements and features added, several iPhone models are having issues with it. We are here to help our readers resole these issues.
If you own an iPhone 5S or any other iPhone model for that matter then feel free to email us at [email protected] regarding any upgrade related issues you might have. We will be more than happy to help you with your concern. This is a free service we are offering with no strings attached. We however ask that when you do send us an email try to be as detailed as possible so that an accurate assessment of the issue can be made and the correct solution can be given.
5S Will Not Turn On After iOS 8 Update
Problem: I updated to the iOS 8 this morning and now my phone will not turn on, it just keeps directing me to iTunes and every time I try there is some kind of error, what do I need to do?
Solution: If you are seeing a USB cord tat is pointed towards iTunes on your phone display then your phone has entered into what is called the Recovery mode. In this case you will need to restore your device since something went wrong during the update process.
Follow the steps outlined below to resolve this issue.
Disconnect all cables from your phone.
Turn off your phone
Plug in your phone’s USB cable to a computer with iTunes.
Hold down the Home button on your device as you connect the USB cable. Keep holding down the Home button until you see the Connect to iTunes screen.
Continue holding the Home button until you can see the Connect to iTunes screen.
You’ll see a message saying that iTunes has detected an iPhone in Recovery Mode.
Use iTunes to restore your device. Restoring in recovery mode will erase your device. If you previously synced with iTunes or iCloud, you might be able to restore from your backup.
5S Personal Hotspot Missing After Update
Problem: I update my iPhone 5s to ios8, but my Personal hotspot is missing from my iPhone! What I can do, to get it back?
Solution: If this is your first time to upgrade to iOS 8 then you might be surprised that your personal hotspot will be missing. The good news is that there is a way to fix this which works in most cases.
Go to Settings > Cellular > Cellular Data and type something in the user name field then go back and the Personal Hotspot option should appear in Settings.
If that doesn’t work then go to Settings > Mobile Data > APN Settings and take a look, then make sure your carrier settings are the same under Personal Hotspot.
5S TouchID Not Working After Update
Problem: Ever since I have upgraded my iPhone 5s to iOS 8.1, the touch id fails to set up a fingerprint, before ios8 touch id worked perfectly on my iPhone.
Solution: Several iPhone owners have experienced this problem after they upgraded their phone’s. The first thing that you need to do is to check if there are any latest software updates from Apple for your phone. If there are then you should install them immediately. These updates come with improvements and bug fixes that may help resolve the issue.
If you are already using the latest software version on your phone then the next step is to restore our phone to factory settings using iTunes.
Make sure you meet the following requirements before you do this procedure.
Make sure you’re using the latest version of iTunes.
Use iTunes to back up your device. Transfer and sync any additional content to your computer.
Turn off Find My iPhone in Settings > iCloud on your device to disable Activation Lock.
Using iTunes to factory reset your phone
Connect your iOS device to your computer using the cable that came with it.
Select your iPhone when it appears in iTunes. In the Summary panel, click Restore.
Click Restore again to confirm that you want to restore your device to factory settings and delete all data and content. iTunes will download the iOS software file and restore your iOS device.
After your iOS device is restored to factory settings, it will restart. Once it does, you’ll see the “Slide to set up” welcome screen. Follow the steps in the iOS Setup Assistant. You can set up your device as new.
5S Text Messages Won’t Send In Current Update
Problem: I have iOS 8.1 currently on my phone and software is up to date. I have an iphone 5s The last few weeks randomly both iMessages and text messages will not go through. It will say “delivery failed”. Sometimes that is the case and other times the message apparently goes through because I get a reply from the person at the other end of the message. The frequency this keeps happening is getting worse by the minute!! Please help
Solution: This issue has been hounding several iPhone owners who have updated the software of thir phone’s. While this is a critical problem since it affects communication the fix is actually simple and work in most cases.
Open up the Settings app, select Messages, and tap the slider to turn, Send as SMS, iMessage off.
Under the settings menu, go to General > Reset and tap Reset Network Settings, send text messages again.
Go back to Settings > Messages and turn Send as SMS, iMessage back on.
5S Downgrade From iOS 8.1 To 7.1.2
Problem: Please help me i want to downgrade my 5s from iOS 8.1 to 7.1.2
Solution: While it seem like a good idea to downgrade your phone to its previous software version just so the issues will disappear in the long run this would be counterproductive. Apple does not allow our phone to be downgraded at this moment and there is no easy way to do it. If you do get to downgrade the software you run the risk of voiding your warranty.
5S Screen Blank But Phone Is Working
Problem: I was using the iPhone when suddenly the screen becomes green and then blank and unresponsive but the iPhone still working, i received calls but couldn’t answer, already tried to make hard reset (hold home/lock button) and restore from iTunes in DFU mode and nothing result.
Solution: From the way you describe the problem it appears that the screen has gone blank. Follow the troubleshooting steps below to resolve this issue.
Plug in your device to a power source. If you see the low-battery screen when you plug in, let your device charge for at least 10 minutes (20 minutes for iPad) before using it.
Reset your device while it’s plugged in.
If resetting doesn’t fix the issue, restore your device.
If you still see the issue after you restore, contact Apple Support.
5S Not Receiving Email After 8.1.1 Update
Problem: Since having my iPhone 5s for six months, I have always accessed my Virgin email through the mail icon on my Iphone. Last night I upgraded to v8.1.1 and now I can’t connect my virgin mail. My wife has a 5s also and has not upgraded to v8.1.1 and my virgin email works ok on her iphone. I have spoken to technical support who couldn’t try anything else as they had checked the settings. Any ideas?
Solution: You might want to reset your phone to resolve this issue. To reset just press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
If the above procedure does not work then reset your network settings by going to Settings > General > Reset > Reset All Settings.
You won’t lose your data by following these troubleshooting steps.
5S Battery Drains Fast While On iOS 8.1.1
Problem: I’ve tried every tip on how to fix battery drain like turning off background app refresh etc but it hasn’t been fixed.. Every 2 minutes my iPhone 5S goes down 1%. Is this an iPhone problem or an iOS 8 problem?
Solution: One of the most common problems for people who moved to iOS 8 is that the battery drains quickly on their phone. This might be because of the numerous features and services being active at the same time or probably an incorrect setting. Whatever the cause, there are several remedies to fix this issue.
What you need to do first is locate which apps are using the most power. Go to Settings > Usage > Battery Usage, and you will see a list of apps consuming battery on your phone. If yo don’t nee a particular app then you can uninstall it or close it.
If you are not using your mobile data then turn it off. We understand that having Internet connectivity on your phone is very important but then this also comes at a price of draining your battery. If you aren’t ot using data and only expect text messages or calls then turn of your mobile data by going to Settings > Mobile and pressing the Mobile Data switch.
Do a soft reset. Sometimes this simple procedure eliminates the battery issues a phone is having. To do a soft reset press the power and home button until the iPhone turns off.
Stop your background apps from refreshing. If you really don’t need to be updated with the latest notifications from your friends in Facebook then stopping the background app refresh makes a huge impact in battery life savings. Just fo to Settings > General > Background App Refresh and toggle the on/off switch.
Other battery savings steps you can do are tuning the brightness of your display down as well as turning Bluetooth and Airdrop off when not in use.
5S Gets Error 16 When Updating To iOS 8
Problem: I bought an Iphone 5s last Sept.15, just used it for a while. Didn’t update to iOS 8. Suddenly my signal went off and my phone just automatically restarted and couldn’t find a signal, took off the sim restarted the phone many times but to no avail. So i decided to reset it. After resetting it just shut off with a black screen. Decided to restore via iTunes 7.1.2, however i get the error 3094, itunes popped up a restore and update to 8.0.2 so in good faith i clicked it. However when starting to update maybe just around 60% it gave me an error 16, tried it twice in a different computer but to no avail. I searched this forum for the meaning of error 16 i found out that its a hardware issue. My phone is less than a month old and this is my first iOS device. Now its stuck with a red iTunes logo in it. Anybody experienced a similar problem with mine?
Solution: When your phone gets an error 16 message it means that it has encountered a hardware issue. Follow the troubleshooting steps below to resolve this issue.
Check that your security software and settings aren’t preventing your device from communicating with the Apple update server.
Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
Confirm that your security software and settings are allowing communication between your device and update servers.
If you still see the error message when you update or restore, contact Apple support.
5S Gets Error 9006 After updating To iOS 8
Problem: I have an iPhone 5s. I updated to iOS 8 when it was released and didn’t encounter any problems. However, I went to update my phone to the latest version via wifi on my phone this morning and it went downhill from there. After it did it’s thing I was prompted with the black screen with the red iTunes logo telling you to plug your phone into iTunes. Upon doing so iTunes will pop up with a message saying “iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes.” So I click “OK” and proceed to restore my phone. At the top of iTunes it says “Downloading 1 item: iPhone Software Update.” The download will complete and then “Downloading 1 item: iPhone Software Update (processing file)” will appear at the top. Soon after I am prompted with the following message: “There was a problem downloading the software for iPhone “iPhone.” An unknown error has occurred (9006). Make sure your network connection is active, or try again later.” During all of this my iPhone screen is still the red iTunes logo and USB cord.
Some of the downloads take longer than others. I’ve noticed on the longer ones my phone’s screen with jump back and forth between the red iTunes screen and the common white screen with the black Apple logo. I have been toying with this for over eleven hours now. I even switched computers to see if that would help. I have tried everything imaginable and can’t get passed the error 9006 message. Going to the Apple Store is not an option for me, unfortunately.
Solution: When your phone gets an error 9006 message it means that a security software is preventing your device from communicating with the Apple servers. Follow the troubleshooting steps below to resolve the issue.
Basic troubleshooting steps ( Check if the error appears after each step and proceed to the next if it does)
Set the correct date, time, and time zone on your computer.
Log in to an administrative user account.
Get the latest version of iTunes.
Update OS X or Windows, and update your security software.
After updating your security software make sure to configure it to let iTunes work properly.
If you are connecting to the Internet using a proxy then try connecting without using the proxy.
If you are still having a problem at this point try to disable the security software of your computer.
You may also want to try using a different computer.
Engage with us
If you have any concerns regarding your iPhone feel free to email us at [email protected] . We will provide you with free technical support regarding the issue you are facing with your device. Just make sure to provide as much detail as possible so that we can make an accurate diagnosis.